Customer insight and research Work, Jobs in Radyr, Crf (with Salaries)

Customer Data Research Co-Ordinator
Transport for Wales —Pontypridd
- £30,400 a year
- Microsoft Powerpoint
- Microsoft Excel
- Presentation skills
- Employee discount
4d
Product Executive
Eakin Healthcare —Cardiff
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Bachelor's degree
- Free parking
- Referral programme
Quick apply
Contract - Customer Journey Insights Lead
Deloitte —Cardiff
- Hybrid work
- Data analysis skills
- Continuous improvement
- IT
5d
Customer Strategy and Insight Manager (Mat cover)
Aldermore Bank PLC —Cardiff
- Full-time
- Hybrid work
- Communication skills
- Marketing
2d
Clinical Research Associate, South West England
IQVIA —Portishead
- Full-time
- Maintenance
- No degree
Clinical Research Associate II, South West England
IQVIA —Portishead
- Full-time
- Maintenance
- No degree
Inside Sales Executive
CEVALogistics —Pontypridd
- Full-time
- Sales
- Communication skills
- Annual leave
- Employee discount
6d
Sales Development Representative
iCoTech Services —Cardiff
- £35,000 - £45,000 a year
- Full-time
- Hybrid work
- Sales
- SQL
- Business development
Quick apply
DevOps Associate Manager
ASSA ABLOY —Cardiff
- Engineering
- AWS
- Analysis skills
- Annual leave
4d
Business Development Sales Representative (f/m/d)
Ecolab Inc. —Llantrisant
- Full-time
- Sales
- Salesforce
- Presentation skills
Lead Applications Developer
Panasonic Manufacturing —Cardiff
- Oracle
- Computer Science
- English
- Free parking
- Annual leave
Regional Branch Manager
M Barnwell Services —Clevedon
- £35,000 - £45,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
Quick apply
BBSRC or MRC funded PhD (PIPs) Interns wanted!
Singer Instruments —Minehead
- Full-time
- Doctoral degree
- Agile
- Internship
BBSRC or MRC funded PhD (PIPs) Interns wanted!
Singer Instrument Co Ltd —Minehead
- Full-time
- Doctoral degree
- Agile
- Internship
Head of Brand Strategy
The Mix by Su Creative Studio Ltd —Aberdare
- £4,500 - £5,800 a month
- Full-time
- In-person
- Leadership
- Marketing
- Free parking
- Sick pay
Quick apply
Jr. Sales Development Representative
SoftInWay Inc. —Weston-super-Mare
- Full-time
- Sales
- Marketing
- Social media management
- Profit sharing
- Annual leave
Content Designer
Scrumconnect Consulting —Bridgend
- £400 a week
- Part-time
- Agile
- Communication skills
Census Commercial Lead
Office for National Statistics —Newport
- £56,861 a year
- Full-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Mentoring
6d
Senior FP&A Analyst
IndigoTG —Magor
- Communication skills
Pharmacy Business Manager
IQVIA —Cardiff
- Full-time
- Microsoft Powerpoint
- Sales
- Communication skills
- Annual leave
- Employee discount

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Customer Data Research Co-Ordinator

Transport for Wales -
Pontypridd

Apply Now

Job details

Permanent
£30,400 a year
4 days ago

Benefits

Cycle to work scheme
Company pension
Free or subsidised travel
Employee discount
Car scheme

Qualifications

Microsoft Powerpoint
Power BI
Microsoft Excel
Presentation skills
Classroom experience
Welsh

Full job description

Salary:

£30,400
Location:

Llys Cadwyn Pontypridd
Website Category:

Head Office
Contract Type:

Permanent
Closing Date:

31 July 2026
Vacancy Reference:

0781

The Role

The Customer Data Research Coordinator will provide support to the Customer Experience Strategy implementation by administering and coordinating customer research using a variety of insight sources and methodologies, including Transport for Wales's (TfW's) Voice of the Customer and Customer Live. Delivering measurable and meaningful data.

Role responsibilities

Support management of supplier relationships via regular meetings and communications to ensure contractual obligations are adhered to.
Coordinate research requests made via TfW internal and external stakeholders by keeping track of these requests and project milestones to ensure timely delivery of research outcomes is available to stakeholders.
Keep up to date with research methodologies / approaches and helping to review our research standards by using available resources to be able to share relevant best practice research with the rest of the organisation.
Co-ordinate the delivery of the business benchmarking and ServCheck surveys by accurately inputting the data into the relevant dashboards to help the business maximise the benefits of our Institute of Customer Services (ICS) membership.
Manage a research pipeline, including the admin, co-ordination, communication/dissemination of information by identification of risks and opportunities and developing / maintaining a RACI to ensure projects are being prioritised based on business needs.
Take accountability in the production and development of Customer Live pack using PowerBI and creating a presentation to deliver the information ensuring roadmap is created and adhered to, evolving, and adapting Customer Live to align with the customer experience strategy.
Liaising with relevant internal and external stakeholders on the development and ongoing management of a TfW proprietary customer satisfaction programme to ensure we and continuously monitoring, measuring, and driving improvements for our customers.
Maintain and create meaningful dashboards through the collaboration with TfW stakeholders to ensure that the dashboards are displaying relevant key information.
Produce recommendations for Customer Experience improvements by conducting ad-hoc analysis of the Customer Feedback Surveys to ensure that we are driving improvements for our customers. For what purpose, to ensure that?
Support the wider Customer Reporting team by collating and delivering data and reports to inform, highlight risks and aid decision making

Who we're looking for

Possess or working towards a relevant Data Analytics qualification, or have equivalent, relevant work experience
Extensive experience in a customer and stakeholder engagement role, facilitating group discussions and other engagement activities.
Proficient and accurate in tracking and recording key project information and data findings.
Proven ability to engage with, develop and manage effective working relationships with a range of internal and external stakeholders up to director level.
Demonstrable planning and prioritisation to deliver work to a high standard and by the required deadline.
Extensive experience of transforming information from a range of sources (transactional data, survey data, related research publications etc.) into insight.
Experience of presenting insights to internal stakeholders and making recommendations based on the analysis on how to improve the customer experience.
Proficient ability with PowerBi, Excel and PowerPoint.

Welsh Language Skills

While not essential for this role, Welsh language skills would make a great addition to your application.

TfW support anyone who wants to learn Welsh or improve their skills. We offer online learning, classroom courses and funding attendance at local community courses.

Equal Opportunities

We're changing the way the transport industry looks. By celebrating and embracing differences, we're building a workforce that represents Wales. We need talented people from all backgrounds and cultures to bring their perspectives and experiences. Diverse teams make better decisions and drive innovation. Join us in transforming the way Wales travels."

Who we are

Transport for Wales is changing the way Wales travels, making sustainable transport the first choice. We're building a multimodal integrated transport network called the T Network, making it easier for people to travel by train, bus, walking, wheeling and cycling.

We're a Disability Confident Leader. Let us know about any reasonable adjustments you may need in the recruitment process and as part of the role if you are successful.

This advert will close at 23:59 on the day of the application closing date stated above. However, we reserve the right to close this vacancy early if we receive enough applications. We encourage you to submit your application as early as possible.

Job benefits

Enhanced pension scheme

Free travel across the TfW rail network

Cycle to work scheme

Electric car scheme

Health cash plan

High street discounts

Training & development opportunities

Apply Now

Refine Your Search

customer insight and research jobs in radyr, crf

Customer Data Research Co-Ordinator

Product Executive

Contract - Customer Journey Insights Lead

Customer Strategy and Insight Manager (Mat cover)

Clinical Research Associate, South West England

Clinical Research Associate II, South West England

Inside Sales Executive

Sales Development Representative

DevOps Associate Manager

Business Development Sales Representative (f/m/d)

Lead Applications Developer

Regional Branch Manager

BBSRC or MRC funded PhD (PIPs) Interns wanted!

BBSRC or MRC funded PhD (PIPs) Interns wanted!

Head of Brand Strategy

Jr. Sales Development Representative

Content Designer

Census Commercial Lead

Senior FP&A Analyst

Pharmacy Business Manager

I want to receive the latest job alerts for customer insight and research in radyr, crf

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