Service advisor Work, Jobs in Rampisham, Dor (with Salaries)

Customer Service Advisor
Screwfix —Yeovil
- Up to £12.64 an hour
- Full-time
- Customer service
- Microsoft Office
- Employee discount
7d
Customer Service Advisor
Barclays —Yeovil
- £26,700 a year
- Weekend availability
- Customer service
- Administrative experience
- Banking
- Life insurance
Patient Services Advisor
Ammonite Health Partnership —Bridport
- £12.71 - £13.00 an hour
- Part-time
- Administrative experience
- In-person
- Office experience
Quick apply
18h
Service Advisor
Foray Motor Group —Shaftesbury
- £35,000 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
Quick apply
Parts Advisor
Alliance Automotive Group LV —Blandford Forum
- Communication skills
- Employee discount
Quick apply
8d

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Customer Service Advisor
Screwfix —Yeovil
Reporting into a Customer Service Manager, the CSA role delivers the best possible service across multiple channels (calls, emails, and WhatsApp) and for…
Up to £12.64 an hour
7d
Customer Service Advisor
Barclays —Yeovil
Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.
£26,700 a year

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service advisor jobs near rampisham, dor

Customer Service Advisor

Screwfix -
Yeovil

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Job details

Permanent | Full-time
Up to £12.64 an hour
7 days ago

Benefits

Company pension
Employee discount

Qualifications

Customer service
Microsoft Office

Full job description

Overview:

Everything we do starts with the people we serve. We’re proud to be the traders behind the tradespeople: the nuts and bolts behind the job, always ready to save the day (or at least the project).

From power tools to workwear, cables to pipe fittings, we offer over 60,000 products across 900+ stores – and that’s not to mention our industry-leading digital services. Join Screwfix and be part of a team of experts who get the job done quickly, affordably, and always with a smile.

We are looking for a confident, motivated and people focused Customer Service Advisor to join our professional team of Customer Service experts on a permanent full time / part-time basis.

Reporting into a Customer Service Manager, the CSA role delivers the best possible service across multiple channels (calls, emails, and WhatsApp) and for different customer groups (Screwfix, business, and trade) to resolve post sales contact and giving the highest level of customer service as an ambassador of our business.

Our customers and community mean everything to us here at Screwfix and our Contact Centre enable our customers and our stores to deliver a world class customer experience!

This role is based in our contact centre on the Houndstone estate.

Shift Pattern Monday - Friday with shifts between 12:00 -20:15

Staff Start Date 10th August where you will be required to train Monday - Friday 09:00 - 17:00

Responsibilities:

Key Responsibilities:

You’ll respond to customer service enquiries through both voice and non-voice contacts into the Customer Service Team.
Exceeding customer expectations and delivering the best experience possible.
You’ll take accountability of making key customer service decisions to resolve issues.
Take ownership, balancing both the customer and business needs.
Through coaching our customers you’ll help them to understand how best to shop with us, including online and via our new Screwfix app.
Delivering against Key Performance Indicators.
Maximising relevant sales opportunities.
Providing accurate and valuable customer insight to drive continuous improvement for customer and colleague processes.

Qualifications:

Who you are...

Proven capability to deliver the highest levels of customer service, highly articulate and empathetic with good problem-solving methodology.
A passion for delivering exceptional customer service and going above and beyonf to ensure the best possible customer experience.
A confident yet balanced decision maker for customer service scenarios.
A team player who is able to work effectively as a collective to create a fantastic team environment and work culture.
Previous experience of working in a customer service environment is essential, in a Contact Centre environment would be desirable.
Competent user of all Microsoft Office applications.

What's in it for me?

28 days’ holiday, increasing with each years’ service
Award winning pension scheme – up to 14% Kingfisher contribution
20% discount with Screwfix and B&Q
Discounted healthcare and life cover
Company share save scheme
Recognition & Loyalty rewards
In-house training and development and clear development path
Ongoing and structured training and development to drive your career progression!

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.

If you require any additional support or adjustments to help you make an application, please contact us at [email protected]

Apply Now

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