Program leader Work, Jobs in Ramsden, Oxf (with Salaries)

Guest Experience Team Leader
Hiddenwell - Head Office —Moreton-In-Marsh
- £32,000 a year
- Full-time
- Hotel
- Continuous improvement
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
Pool Product Specialist
Fluidra —Witney
- £30,000 a year
- Sales
- Analysis skills
- Organisational skills
- Free parking
Quick apply
14d
TRICARE Beneficiary Services Representative - Croughton, UK
Leidos —Croughton
- £31,850 - £49,000 a year
- Full-time
- Writing skills
- English
- Computer skills
- Annual leave
Assistant General Manager
Dodo Pubs —Oxford
- £31,000 - £33,000 a year
- Overtime
- Customer service
- Supervising experience
- In-person
- Employee discount
Quick apply
13d
Program Manager - UK
MDA Space —Didcot
- Hybrid work
- Engineering
- Business development
- Bachelor's degree
- Employee assistance programme
- Life insurance
Business Development Manager (BDM) - Oxford- Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Oxford
- £35,875 a year
- Full-time
- Remote
- Business development
- Presentation skills
- Referral programme
Quick apply
Operational Performance Assurance Lead - 12 Month FTC
Leidos —Bicester
- £58,400 - £74,900 a year
- Full-time
- Contracts
- Annual leave
- Work from home
12d
Junior Image Analyst
Caristo Diagnostics —Oxford
- Full-time
- Computer literacy
- Bachelor's degree
- Continuous improvement
- Life insurance
Quick apply
7d
Assistant Support Manager
STYLE ACRE —Witney
- £14.15 an hour
- Full-time
- Annual leave
- Employee discount
Quick apply
Training & Development Officer
Banana Moon Day Nurseries —Banbury
- £40,000 - £42,000 a year
- Full-time
- Hybrid work
- Travel
- Training & development
- Communication skills
- Annual leave
- Employee discount
Quick apply
Team Leader
Urban - BRA_209 —Witney
- Part-time
- Customer service
- Team management
- Employee assistance programme
- Employee discount
Quick apply
Part Time Sales Associate, Calvin Klein - Oxford
Calvin Klein —Oxford
- Part-time
- Communication skills
Insights Manager
NielsenIQ —Oxford
- £45,500 - £76,950 a year
- Full-time
- Hybrid work
- Presentation skills
- Team management
- Leadership
- Employee assistance programme
Quick apply
Learning Support Team Leader
Activate Learning —Oxford
- £33,293 a year
- Mentoring
- Recruiting
- Training & development
- Free parking
- Annual leave
6d
Insight Analyst
NielsenIQ —Oxford
- £31,000 - £35,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Communication skills
- Time management
- Employee assistance programme
Quick apply
Retail Management Graduate Programme
Decathlon UK —Oxford
- £29,000 a year
- Part-time
- Customer service
- Internship
- Retail management
- Employee assistance programme
- Employee discount
Sales Support Specialist – Maternity Cover
NielsenIQ —Oxford
- £20,700 - £22,000 a year
- Full-time
- Hybrid work
- CRM software
- Organisational skills
- Contracts
- Employee assistance programme
- Flexible schedule
Quick apply
Publishing Administrative Editor
Elsevier —Oxford
- Full-time
- Data analysis skills
- Computer skills
- Communication skills
- Employee discount
- Flexible schedule
13d
Lab Manager
MDA Space —Didcot
- Hybrid work
- Quality control
- Travel
- Communication skills
- Employee assistance programme
- Life insurance
6d
Plant Supervisor
Holcim —Faringdon
- Overtime
- Communication skills
- Employee discount

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Guest Experience Team Leader

Hiddenwell - Head Office
Moreton-In-Marsh

Quick apply

Job details

Full-time
£32,000 a year

Benefits

Free parking
Company pension
Employee assistance programme
Employee discount
Referral programme

Qualifications

Guest relations
Operations management
Performance management
Quality assurance
Continuous improvement
Continuous improvement cycles oversight
Staff training
Organisational skills
Professional development mentoring
Training & development
Leadership
Team motivation leadership
Communication skills
Internal quality assurance
Time management

Full job description

Job Title: Guest Experience Team Leader - Central Reservations

Location: Moreton-in-Marsh

Salary: £32,000

About Us

At Hiddenwell, we are a collection of award-winning spa and hotel destinations, committed to delivering exceptional experiences. Our mission is to treat every guest as a friend of the family, creating positive and memorable moments during their stay. We value individuality, flair, and operational excellence, fostering a close-knit team that champions passion and positivity.

About the Role

We are looking for a detail-oriented and guest-focused Guest Experience Team Leader to lead a team of Reservations Agents, ensuring a seamless, accurate, and high-quality booking journey for every guest.

In this role, you will take ownership of service quality, operational excellence, and guest satisfaction, ensuring all interactions and bookings meet the highest standards.

Key Responsibilities

Owning Guest Experience & Quality

Ensuring a consistently high standard of guest interaction across all channels

Monitoring and improving booking accuracy and attention to detail

Driving quality assurance standards across calls, emails, and bookings

Ensuring all reservations align with company policies and standards

Leading & Managing Your Team

Directing line management of a team of Reservations Agents (5–7)

Setting clear expectations around service quality and accuracy

Conducting regular 1:1s focused on development and performance

Managing conduct, attendance, and day-to-day people matters

Fostering a calm, professional, and guest-focused team culture

Quality Assurance & Coaching

Conducting regular QA reviews (calls, emails, bookings)

Providing structured feedback to improve service and accuracy

Coaching agents on communication, attention to detail, and problem-solving

Supporting onboarding and training of new team members

Operational Excellence

Overseeing daily workflow to ensure efficient handling of bookings and enquiries

Ensuring SLA adherence (response times, confirmations, follow-ups)

Maintaining high levels of data accuracy and system compliance

Acting as first point of escalation for guest issues and complaints

Continuous Improvement

Identifying process gaps impacting guest experience

Recommending and implementing improvements to workflows and systems

Providing feedback on recurring issues and service challenges

What Success Looks Like

High guest satisfaction and minimal complaints

Strong QA scores and booking accuracy

Consistent SLA & PCA adherence

Smooth, error-free operational delivery

Required Skills & Experience

Have previous experience in a reservations, guest services, contact centre, or hospitality leadership role

Have proven experience leading, motivating, and developing a customer-facing team

Have an excellent understanding of delivering exceptional guest service across phone, email, and digital channels

Have excellent attention to detail with a strong focus on booking accuracy and operational compliance

Have experience conducting quality assurance reviews and providing constructive coaching and feedback

Be confident handling guest escalations and resolving complaints professionally and efficiently

Have an excellent organisational and time management skills with the ability to prioritise in a fast-paced environment

Have the ability to manage team performance, attendance, and day-to-day operational challenges

Have experience working with reservation systems, CRM platforms, and Microsoft Office applications

Have an excellent written and verbal communication skills with a professional and empathetic approach

Have the ability to analyse workflows, identify process improvements, and implement operational efficiencies

Have understanding of SLA management, response time monitoring, and service delivery standards

Have hospitality, spa, hotel, or luxury guest experience background desirable

Personal Attributes

Be passionate about delivering exceptional guest experiences and creating memorable interactions

Be calm, professional, and approachable under pressure

Be positive and supportive leadership style with the ability to inspire confidence within the team

Be highly detail-oriented with a strong commitment to quality and accuracy

Be proactive and solution-focused mindset

Be empathetic and emotionally intelligent when handling guest and team concerns

Be resilient and adaptable in a fast-paced operational environment

Have an excellent sense of accountability and ownership

Be collaborative team player who fosters a positive and inclusive culture

Be enthusiastic, motivated, and eager to continuously improve standards and performance

Be a confident decision-maker with the ability to balance guest satisfaction and business needs

Be aligned with Hiddenwell values of warmth, individuality, positivity, and excellence

Additional Information

Full-Time position, working 5 out of 7 days per week
3 week rolling rota - 1 in 3 weekends
40 hours per week
Salary £32,000.00
Applicants must have the legal right to work in the UK at the time of application. Unfortunately, we are unable to offer visa sponsorship now or at any point in the future for this role

Benefits

Competitive salary
Complimentary Spa Day on work anniversaries at any of our company spas
Coffee, tea and snacks from our kitchen
Access to the Employee Assistance Program
30% discount on overnight stays and spa days
Discounts on food, drink and retail across our venues
Pension scheme
Free Parking
Refer-a-Friend scheme
Excellent Induction and training programme
Perkbox Online benefits and discounts
On-line Doctor support (appointments/prescriptions)
A fun, supportive and inclusive work environment with loads of development opportunities

People say you can’t choose your family, well we choose you to be part of ours!

INDHEADOFFICE

Quick apply

Refine Your Search

program leader jobs in ramsden, oxf

Guest Experience Team Leader

Pool Product Specialist

TRICARE Beneficiary Services Representative - Croughton, UK

Assistant General Manager

Program Manager - UK

Business Development Manager (BDM) - Oxford- Circa 41k Package - 53k OTE Uncapped

Operational Performance Assurance Lead - 12 Month FTC

Junior Image Analyst

Assistant Support Manager

Training & Development Officer

Team Leader

Part Time Sales Associate, Calvin Klein - Oxford

Insights Manager

Learning Support Team Leader

Insight Analyst

Retail Management Graduate Programme

Sales Support Specialist – Maternity Cover

Publishing Administrative Editor

Lab Manager

Plant Supervisor

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