The Business Analyst is a trusted partner to senior leadership, aligned to a specific area of the business and embedded within it. Working side by side with the Managing Director and Commercial Director day to day, their core purpose is to understand how the area really works and to find and unlock opportunities across people, process and systems.
This is a business improvement role at heart, with a remit that reaches well beyond IT. Many of the biggest opportunities lie in the way work is organised and carried out day to day, how teams are structured, how processes flow, and how effort is spent and often have little to do with technology. The Business Analyst is there to spot those opportunities, make the case for change, and help deliver measurable benefits.
Where an opportunity does call for technology, the Business Analyst is also the route into IT, capturing and shaping the requirement and taking it to the relevant Product Owner and delivery team, so nothing is lost between the business and delivery. The role sits within the business area and works to its leadership, while keeping a close, joined-up link with IT and Product Owners.
The Business Analyst also works directly with clients to support the delivery of our contracts and helps coordinate and manage work with third-party suppliers and partners. It calls for someone as comfortable in a boardroom conversation about commercial strategy as they are mapping a process or shaping a requirement.
Partnering with Leadership & Clients
- Work side by side with the Managing Director and Commercial Director day to day, as part of their team and a dependable point of contact for improvement and change.
- Translate strategic and commercial objectives into practical, deliverable pieces of work.
- Work directly with clients to support the delivery of our contracts, understanding their requirements and representing their needs within the business.
- Build strong, trusted relationships at every level — from front-line operational teams to executive leadership, and externally with clients and contract partners.
- Facilitate workshops, interviews, and working sessions to draw out needs, resolve conflicting priorities, and build consensus.
- Communicate clearly and confidently, tailoring the message to the audience — from detailed working documents to concise executive summaries.
Identifying Opportunity across People, Process & Systems
- Take time to understand how the area operates end to end, building a clear picture of where value is created and where it is lost.
- Proactively identify opportunities to improve, looking through three lenses:
- People - how teams are organised; where capability, capacity, roles, or ways of working could be strengthened; and where effort is duplicated or misdirected.
- Process - where processes are inefficient, inconsistent, manual, or carry unnecessary risk, and how they could be simplified or redesigned.
- Systems - where better use of existing systems and data, or new technology, could remove friction, save time, or unlock growth.
- Build the case for change - quantifying the benefit, the effort, and the priority so leadership can make informed decisions.
- Recognise that many of the best opportunities are non-technical, and pursue improvement wherever the value lies, not only where a system is involved.
Business Process Improvement
- Analyse current (“as-is”) processes to identify inefficiencies, risks, gaps, and opportunities for improvement.
- Design and document improved (“to-be”) ways of working that deliver measurable benefit.
- Produce clear process maps, procedures, and supporting documentation.
- Support the implementation of process changes, ensuring they are understood, adopted, and embedded across the business.
- Track and measure the impact of process changes against agreed outcomes.
Requirements & the Route into IT
- When a business need calls for technology, act as the route into IT and systems delivery — the first point of contact for capturing what the area needs.
- Elicit, analyse, challenge, and prioritise requirements from stakeholders across multiple functions.
- Distinguish clearly between business needs, user requirements, and solution constraints
- Translate requirements into clear, well-formed inputs for Product Owners, maintaining traceability from business objective through to delivered outcome, so nothing is lost between the business and delivery teams.
Managing Work with Third Parties
- Help coordinate and manage work with third-party suppliers, vendors, and contract partners.
- Ensure external work is clearly scoped, aligned to business priorities, and delivering the intended value.
- Act as a joined-up point of contact between the business, IT, and third parties, keeping activity visible and on track.
System Rollouts & Business Change
- Support the rollout and implementation of new systems and solutions across the organisation.
- Assess the impact of change on people, processes, and ways of working.
- Develop and support change and adoption activity, including communications, training material, and readiness assessments.
- Help teams transition smoothly through change, managing resistance and building buy-in.
- Ensure the business is prepared, supported, and confident ahead of any go-live.
User Acceptance Testing (UAT)
- Plan, coordinate, and support UAT for new and changed systems.
- Develop test scenarios and acceptance criteria based on documented requirements.
- Work with business users to execute testing and validate that solutions meet the agreed need.
- Ensure sign-off criteria are clear, met, and evidenced before go-live.
Defect & Issue Management
- Log, triage, and prioritise defects raised during testing and after implementation.
- Investigate issues, gather supporting detail, and clearly articulate the impact to delivery teams.
- Manage defects through to resolution, tracking status and keeping stakeholders informed.
- Distinguish between defects, change requests, and user error, routing each appropriately.
Governance, Documentation & Reporting
- Maintain accurate, up-to-date documentation across opportunities, processes, requirements, and change activity.
- Provide clear, timely progress updates and reporting to leadership.
- Support the prioritisation of work in line with commercial, operational, and contractual priorities.
- Ensure work is delivered in line with relevant governance, standards, and controls.
Key Relationships
- Internal - Managing Director and Commercial Director (day-to-day leadership); operational and commercial teams; IT Product Owners and delivery teams; business change and support functions.
- External - Clients and contract partners; third-party suppliers and system vendors.
Scope & Dimensions
- Aligned to a specific area of the business, operating across its functions and contracts.
- Works independently, managing own workload and competing priorities.
- Influences without direct authority, relying on credibility, communication, and stakeholder management.
- Contributes directly to the performance, efficiency, and improvement of the area and its contracts.
Essential
- Proven experience in a Business Analyst role, ideally within an operational or commercially driven environment.
- A track record of identifying and delivering improvement across people, process and systems - not solely technology change.
- Strong stakeholder management skills, with the confidence and credibility to work directly with senior leadership and with clients.
- Experience working directly with clients to support the delivery of contracts.
- Strong process analysis and mapping capability (as-is / to-be).
- Excellent requirements gathering, elicitation, and documentation skills.
- Experience supporting business change, system rollouts, and adoption activity.
- Experience planning and supporting user acceptance testing.
- Experience managing defects and issues through to resolution.
- Experience coordinating or managing work with third-party suppliers or partners.
- Excellent written and verbal communication skills, with the ability to translate between business and technical audiences.
- Strong analytical and problem-solving skills, with high attention to detail.
- Ability to manage multiple priorities and work independently in a fast-moving environment.
Desirable
- Experience delivering measurable process improvement and efficiency benefits.
- Experience working alongside Product Owners and Agile delivery teams.
- Experience in a relevant sector (e.g. utilities, infrastructure, construction, services).
- Familiarity with business analysis and change frameworks and methodologies.
- Experience with tooling such as process mapping software, requirements/backlog tools, and reporting/BI tools.
Qualifications
- A Level 4 Business Analyst qualification, or equivalent, is required for this role.
- Individuals in existing roles who do not yet hold this qualification will be supported by Network Plus to complete it.
Personal Attributes & Behaviours
- Commercially aware - understands the wider business context and the drivers behind change.
- Curious - asks the right questions to get beneath the surface of a problem and spot opportunity.
- Credible and confident - able to hold their own with senior stakeholders and challenge constructively.
- Pragmatic - balances the ideal solution with what is deliverable and beneficial.
- Collaborative - builds strong working relationships and brings people with them.
- Organised - manages competing priorities calmly and delivers to commitments.
- Adaptable - comfortable with ambiguity and changing priorities.
What Success Looks Like
- Leadership sees the Business Analyst as a trusted, go-to partner for improvement and change.
- Opportunities across people, process and systems are identified, quantified, and turned into measurable benefit.
- Business and client needs are captured clearly and translated cleanly into delivery, with minimal loss or rework.
- Process changes and system rollouts land smoothly, with strong adoption and measurable benefit.
- New systems are tested thoroughly, and defects are managed proactively and transparently.
- Work with third parties is well coordinated and delivers value.
- Leadership and clients have clear visibility of activity, progress, and outcomes.
We offer a competitive salary based on experience along with a full benefits package. This role will also come with a car allowance.
Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.
We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.
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Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK’s major providers of gas, power, telecoms, transport, water, and wastewater.
We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer.
We are actively working with colleagues across the Network Plus Group to develop an inclusive environment – we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.
