Front office specialist Work, Jobs in Ratho, Edh (with Salaries)

Contact Centre Team Leader – Full Time
Vets Now —Dunfermline
- £33,150 a year
- Full-time
- Customer service
- Mentoring
- Leadership
- Annual leave
13d
Senior Specialist - Middle Office Client Services
Franklin Templeton Investments —Edinburgh
- Full-time
- Management
- Master's degree
- Business
3d
IT Desktop Support - Healthcare - Edinburgh
Dexcom —Edinburgh
- Full-time
- Continuous improvement
- Travel
- Organisational skills
Security Officer (Part-time)
Amulet —Larbert
- £13.45 an hour
- Part-time
- English
- Microsoft Office
- IT
Quick apply
3d
South East Scotland Bridges Manager
Jacobs —West Lothian
- Hybrid work
- Civil engineering
- Engineering
- Maintenance
Experienced Service Advisor / Controller: Motor Trade
A M Phillip Trucktech —Broxburn
- Customer service
- Microsoft Office
- Organisational skills
- Employee discount
- Flexible schedule
Head of Private Markets Operations, RS&AM
Standard Life —Edinburgh
- From £90,900 a year
- Hybrid work
- Leadership
- Annual leave
19h
Dual-Site Store Manager
Castore —Livingston
- Sales
- IT
- Leadership
Quick apply
Senior Manager, Solution Architect, Wealth Technology - Investment Management & Wealth Operations and Domain Solutions, Technology & Transformation
Deloitte —Edinburgh
- Hybrid work
- Azure
- AWS
- Computer networking
Engineering Lead - Civils & Construction
Xodus Group —Edinburgh
- Full-time
- Hybrid work
- Civil engineering
- Bachelor's degree
- Construction experience
- Employee assistance programme
- Life insurance
Quick apply

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Contact Centre Team Leader – Full Time

Vets Now -
Dunfermline

Apply Now

Job details

Permanent | Full-time
£33,150 a year
13 days ago

Benefits

Annual leave
Company pension

Qualifications

Customer service
Mentoring
Leadership
Communication skills

Full job description

Location

Dunfermline, Scotland

Job Type

Permanent

Salary

33,150 PA

About the Job

Are you looking for a new leadership challenge?

Be part of the UK’s leading provider of Emergency Pet Care

We are at the forefront of emergency and critical care, making a real difference to pet owners and saving the lives of pets each day. We provide cover to over 1000 vet practices and have over 60 emergency clinics and specialist referral hospitals across the UK. Vets Now are truly at the cutting edge of pet emergency services.

About the role

We are currently seeking a Contact Centre Team Leader to join our contact centre based in Dunfermline.

This is a full-time, permanent position working 37.5 hours per week.

The role involves working 5 days out of 7 to cover contact centre opening hours.

Shifts include weekday evenings, weekend days and evenings, and overnight work.

Lead from the front

Working as a contact centre team leader at Vets Now will expose you to rewarding experiences you simply wouldn’t see in any other contact centre role.

This role will involve leading, motivating and supporting a team of call handlers who are the first point of contact for worried pet owners in an emergency. Our contact centre team, the pet equivalent of 999, are motivated by driving service excellence.

You will be based at our support office in Dunfermline and will be fully supported by our clinical and senior management team. Our network of pet emergency clinics and emergency specialty hospitals work in collaboration to ensure we can offer the best emergency and critical care in the country. Whether it’s sharing best practice or offering an empathetic ear, you will never be alone at Vets Now.

Are you a successful leader with strong operational skills?

We are the experts in emergency and critical care veterinary practice and that’s why we only employ the best. To be a part of our operational leadership team we are looking for someone with:

Experience of working within a client or customer service environment. Ideally some of this experience will have been gained in a contact centre environment.
Excellent customer service and communication skills
Previous experience of working in a leadership role
Experience of supporting, coaching and mentoring in the workplace
Ability to work well under pressure, maintaining the tact and diplomacy required in challenging situations
Demonstrate the ability to work to tight deadlines and seek solutions to problems
Ability to adapt quickly and professionally to a rapidly changing environment
Experience in working in a high volume, fast-paced environment
Excellence in attention to detail
A passion for delivering service excellence

Benefits

Competitive salary
7 weeks pro rata annual leave
Your birthday as a paid day off
Cash Health Plan provided by Simply Health
Vets Now For You – reward gateway giving discounts and cashback with 100’s of retailers
UK Standard Pension contributions – 5% Employee/3% Employer
Discounted staff pet care
Membership of employee wellbeing programme
Death in service of two times annual salary
Company sick, maternity, paternity and adoption pay schemes

Apply Now

Refine Your Search

front office specialist jobs in ratho, edh

Contact Centre Team Leader – Full Time

Senior Specialist - Middle Office Client Services

IT Desktop Support - Healthcare - Edinburgh

Security Officer (Part-time)

South East Scotland Bridges Manager

Experienced Service Advisor / Controller: Motor Trade

Head of Private Markets Operations, RS&AM

Dual-Site Store Manager

Senior Manager, Solution Architect, Wealth Technology - Investment Management & Wealth Operations and Domain Solutions, Technology & Transformation

Engineering Lead - Civils & Construction

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