Service desk analyst Work, Jobs in Read And Simonstone, Lan (with Salaries)

Tier 2 Service Desk Analyst
Dataspire Solutions Ltd —Manchester
- £25,500 - £34,000 a year
- Full-time
- Azure
- Customer service
- Windows
- Health & wellbeing programme
- Sick pay
Quick apply
20h
Service Desk Analyst (2nd Line)
FluidOne —Chorley
- Full-time
- Customer service
- Travel
- Communication skills
- Employee assistance programme
IT Support Analyst
Birchall Blackburn Law —Manchester
- Full-time
- Management
- Windows
- Microsoft Office
Quick apply
2d
Senior Service Desk Analyst
AJ Bell —Manchester
- Full-time
- Hybrid work
- Azure
- Administrative experience
- Analysis skills
- Employee assistance programme
Quick apply
11d
Service Inbound Analyst
Bright HR Limited —Manchester
- Up to £26,500 a year
- Management
- Customer service
- Organisational skills
- Employee assistance programme
- Employee discount

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Tier 2 Service Desk Analyst

Dataspire Solutions Ltd
Manchester

Quick apply

Job details

Permanent | Full-time
£25,500 - £34,000 a year
20 hours ago

Benefits

Health & wellbeing programme
On-site gym
Company pension
Canteen
Sick pay
On-site parking

Qualifications

Microsoft Windows Server
TCP
Driving Licence
Azure
SCCM
Customer service
iOS
LAN
Windows
Technical support
Change management
DHCP
Analysis skills
ITIL
Virtualisation
Scripting
DNS
SharePoint
Mac OS
VMWare
TCP/IP
Root cause analysis
Communication skills
PowerShell
Active Directory
Intune

Full job description

We are looking to appoint a Tier 2 Service Desk Analyst to join our Service Desk Team in supporting our clients in the education sector.

Location: Office based - M27 6DB

Role Summary

A Tier 2 Service Desk Analyst delivers advanced technical support for education sector clients in a Managed Service Provider setting. Key duties include resolving escalated incidents, providing technical assistance to Tier 1 colleagues, and ensuring clear customer communication. The role also involves remote and possible on-site support

Key Responsibilities

Own and resolve Tier 2 incidents and service requests in line with SLAs
Provide technical escalation support and mentoring to Tier 1 analysts
Deliver remote and on-site technical support and implementation activities
Maintain clear communication with customers throughout incident lifecycles
Contribute to problem management, root cause analysis, and service improvement
Maintain accurate ticket updates, documentation, and knowledge base content
Adhere to formal change management and governance processes

Essential Skills and Experience

Experience in a Tier 2 technical support role, ideally within an MSP environment
Strong troubleshooting and analytical skills with clear ownership of issues
Excellent written and verbal communication skills
Strong customer service focus and professional approach
Ability to work collaboratively and support junior colleagues
Experience creating and maintaining technical documentation

Technical Competencies

Windows Server (2016+), Windows 10/11
Active Directory, Azure AD / Entra ID, Group Policy, DNS, DHCP
Microsoft 365 administration (Exchange Online, Teams, SharePoint, OneDrive)
Google Workspace Administration (Mail, Classroom, Drive, Calendar)
Virtualisation platforms (VMware and/or Hyper-V)
Endpoint and mobile device management (e.g. Intune, MDM/MAM)
Backup, recovery, and security technologies (Redstor, AV, EDR, MFA)
Deployment and imaging tools (e.g. MDT, SCCM, Autopilot)

Desirable Experience

PowerShell scripting and task automation
Experience supporting education or public sector environments
Working knowledge of ITIL practices (Incident, Problem, Change)
Networking fundamentals (LAN, WAN, Wi-Fi, TCP/IP)
macOS / iOS support experience
Experience supporting MIS systems such as SIMS
Full UK driving licence and access to own transport

Job Types: Full-time, Permanent

Pay: £25,500.00-£34,000.00 per year

Benefits:

Canteen
Company pension
Health & wellbeing programme
On-site gym
On-site parking
Sick pay

Work Location: In person

Quick apply

Refine Your Search

service desk analyst jobs in read and simonstone, lan

Tier 2 Service Desk Analyst

Service Desk Analyst (2nd Line)

IT Support Analyst

Senior Service Desk Analyst

Service Inbound Analyst

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