Location: Living Planet Centre, Woking, Surrey
Contract: Permanent, full time (35 hours)
Hybrid working: Minimum 40% in person collaboration per month
Salary: £40,000 + excellent benefits
Safeguarding level: Level Two
About the role
We’re excited to be recruiting a Data Selections Analyst to help WWF-UK make better use of supporter data across fundraising, communications and engagement.
Sitting within the CRM & Data Services team, you’ll play a hands-on role in turning campaign and reporting requirements into accurate data selections, automated supporter journeys, dashboards and practical insight.
You’ll work with colleagues across Fundraising, Communications, Technology and Operations & People to understand what they need from the data, translate those requirements into reliable outputs and help ensure supporters receive relevant, timely and appropriate communications.
A key part of the role will be using the Apteco suite to create campaign selections, build and improve automated supporter journeys and support segmentation, testing and reporting. You’ll also develop and maintain dashboards in Power BI and Apteco Orbit, helping colleagues understand campaign performance and access the information they need more easily.
You’ll work closely with complex datasets, checking selection logic, investigating unexpected results and identifying opportunities to improve data quality and processes. You’ll also support the import and maintenance of supporter data within Microsoft Dynamics 365 and associated platforms, making sure information remains accurate, complete and trusted.
WWF-UK has recently introduced Microsoft Dynamics 365, is moving towards Power BI as its main reporting platform and is expanding its use of Apteco across marketing activity. This role offers the opportunity to be part of that ongoing development and build your technical expertise across these platforms.
Alongside the technical work, you’ll provide practical support and guidance to colleagues using supporter data, including through the Data Services helpdesk and training sessions. You’ll help make data easier to understand and use, translating technical concepts into clear advice for people with different levels of data experience.
We’re looking for someone who enjoys working with data, solving problems and getting into the detail. You’ll be curious, organised and comfortable working independently, while also enjoying collaborating with colleagues to improve how data and technology support the supporter experience.
Skills and experience
You’ll bring the skills and experience needed to succeed in this role, including:
Essential
- Experience working with complex datasets to produce accurate data selections, reporting or insight
- Experience using data or marketing technology tools to create campaign selections, supporter journeys, segmentation or reporting
- Experience using data visualisation or reporting tools, such as Power BI, to create clear and useful dashboards or reports
- Strong analytical and problem-solving skills, with the ability to investigate data issues and identify practical solutions
- Strong numerical and digital skills, with confidence working with data to support decision-making
- Excellent attention to detail and a strong commitment to data accuracy and quality
- Experience checking data, selection criteria or outputs to make sure they are accurate and meet the original requirement
- Ability to explain data or technical concepts clearly to colleagues who may not have a technical background
- Experience providing practical advice, support or guidance to internal stakeholders
- Strong organisational and time-management skills, with the ability to prioritise work and meet deadlines
- Ability to work independently on defined pieces of work while collaborating effectively on larger or more complex projects
- Confidence using Microsoft 365 tools, particularly Excel, and the ability to learn new systems quickly
- Understanding of the importance of data protection, consent and the responsible use of supporter or customer data
- A curious and proactive approach, with an interest in developing technical skills and improving processes
Desirable
- Experience using the Apteco suite, including FastStats, PeopleStage or Orbit
- Experience building or managing automated supporter or customer journeys
- Experience using Microsoft Dynamics 365 or another CRM platform
- Experience importing, validating or transforming data across different systems
- Experience creating or maintaining data-loading processes, mapping rules or validation checks
- Knowledge of MS-SQL or another data querying language
- Experience working with fundraising, marketing, supporter or customer data
- Experience working with external suppliers, agencies or technology partners
- Experience providing training or support to users of data or CRM systems
- Experience contributing to improvements in data quality, reporting or operational processes
What we offer
We believe in rewarding our team with more than just a salary. Here’s what you can expect:
- Annual leave starting at 26 days a year, rising one day each year to 31 days plus bank holidays
- Flexible working options, to support your work life balance
- 7.5% employer contribution to pension, rising to 10% with employee contribution
- Learning and development opportunities to help you grow
- Regular wellbeing initiatives to support your health and happiness.
This is a UK based contract, and you are required to have the Right to Work in the UK. Unfortunately, we’re unable to offer sponsorship and any offer of employment will be subject to evidence of your Right to Work in the UK.
This role is hybrid with a minimum 40% of your contracted hours spent at our beautiful UK head office, the Living Planet Centre in Woking, Surrey, where you’ll hot desk among trees and gardens.
About WWF-UK
We’re a global conservation charity with millions of supporters and hundreds of projects around the world.
At WWF-UK, we’re bringing our world back to life. Protecting what’s left isn’t enough. We’re racing to restore nature and prevent catastrophic climate change. And it’s a race we can win with everyone’s help.
We’re courageous, passionate, and driven by science. For more than 60 years we’ve been at the forefront of global efforts to protect wildlife and the natural world. We work with integrity, collaboration and deep respect for those we partner with.
How to apply
Click the link to apply via our website. You’ll be asked to complete an application form and upload your CV and a supporting statement that tells us why you’ll be a great addition to WWF-UK.
Our Diversity Promise to You
At the heart of our mission is a simple truth: the planet needs everyone. That means you - in all your uniqueness, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, or how you choose to express yourself.
We don’t do stereotypes. We work together with purpose, driven by passion and enhanced by respect, courage, and integrity. We pull together from all walks of life to fight for a better future, and we want you to feel supported every step of the way.
We’re proud to be a Disability Confident employer and are committed to creating an inclusive workplace where everyone feels they belong. We actively encourage applications from people of all backgrounds and identities.
So, if there’s anything we can do to make your application or interview experience more comfortable or accessible, just give our Talent Acquisition Team a shout at
[email protected].
Safeguarding Commitment
Just as we celebrate diversity in all its forms, we are equally dedicated to creating a safe environment for every person we work with or encounter.
Our commitment extends to children, adults at risk, and individuals experiencing any form of vulnerability, whether temporary or permanent.
We proudly stand behind CAPSEAH (Common Approach to Protection from Sexual Exploitation, Sexual Abuse and Sexual Harassment) and put this commitment into action through clear policies, thorough training, and recruitment checks tailored to each role, which may include external vetting.
If you ever have a concern, however big or small, know that there are confidential channels ready to support you at WWF-UK. We promise to respond promptly and with care, because protecting every individual is at the heart of everything we do.
