Complex care case manager Work, Jobs in Reading, Brk (with Salaries)

Complaints & Resolution Manager
Skylight Psychiatry —Basingstoke
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
- Annual leave
11d
Senior Case Manager
Active Care Group —Thame
- Full-time
- Hybrid work
- Supervising experience
- Team management
- Case management
Quick apply
1d
Family Help Deputy Pod Manager
Wokingham Borough Council —Wokingham
- £52,414 - £56,732 a year
- Full-time
- Supervising experience
- Bachelor's degree
- Team management
- Annual leave
- Employee assistance programme
9d
HR Advisor - Health and Social Care
Glenholme Specialist Healthcare —Eton
- £28,000 - £35,000 a year
- Full-time
- Microsoft Office
- Travel
- Recruiting
Quick apply
Senior Pharmacovigilance Officer, Team Lead/ Case Processing Manager- Medical Device experience needed
PrimeVigilance —Guildford
- Full-time
- Remote
- Nursing
- English
- Team management
Quick apply
Assistant Team Manager, Children's Specialist Support Team (pay award pending)
Bracknell Forest Council —Bracknell
- £58,440 - £61,691 a year
- Full-time
- Hybrid work
- Analysis skills
- Experience working with children
- Team management
- Annual leave
- Employee assistance programme
Capture Manager
Leidos —Farnborough
- £75,800 - £99,800 a year
- Full-time
- Business development
- Leadership
- Communication skills
- Annual leave
- Work from home
Early Help Advisor
Surrey County Council —Woking
- From £30,647 a year
- Hybrid work
- Experience working with children
- Annual leave
- Employee assistance programme
5d
Associate Case Processing Manager (Line Management position)
PrimeVigilance —Guildford
- Full-time
- Hybrid work
- Nursing
- Team management
- Quality control
Quick apply
Multi Discipline Therapist
Essential Therapeutic Care —Reading
- £40,000 - £48,000 a year
- Part-time
- Master's degree
- Experience working with children
- IT
- Free parking
Quick apply
2d
Assistant Team Manager - Occupational Therapy
Royal Borough of Windsor and Maidenhead —Maidenhead
- £50,602 - £55,120 a year
- Full-time
- Hybrid work
- Supervising experience
- Team management
- Case management
- Free parking
- Annual leave
Safeguarding Officer
RABI —Oxford
- £33,000 a year
- Full-time
- Analysis skills
- Travel
- Organisational skills
- Annual leave
- Employee assistance programme
9d
Operations Manager
Brownbill Associates —Thame
- Full-time
- Continuous improvement
- Team management
- Case management
- Annual leave
- Employee assistance programme
Quick apply
Finance Transformation Project Manager
ARO —Farnborough
- £60,000 - £80,000 a year
- Hybrid work
- Travel
- Communication skills
- Employee assistance programme
Quick apply
11d
Personal Advisor - 21+
Hillingdon Council —Uxbridge
- £40,182 - £42,060 a year
- Hybrid work
- Organisational skills
- Communication skills
- Free parking
- Annual leave
5d
Customer Complaints Manager
Once For All UK —Basingstoke
- Salesforce
- Continuous improvement
- Employee assistance programme
Quick apply
9d
da Vinci Cardiovascular Program Specialist
Intuitive Surgical —Reading
- Day shift
- Nursing
- Sales
- Bachelor's degree
Lead Child Protection Practitioner
West Berkshire Council —Newbury
- £41,771 - £48,226 a year
- Full-time
- English
- Analysis skills
- Experience working with children
- Annual leave
- Employee assistance programme
Senior Income and Recovery and Charging Officer - Client Finances Team
Reading Borough Council —Reading
- £39,152 - £44,075 a year
- Full-time
- Hybrid work
- Analysis skills
- Mentoring
- Training & development
Dog Welfare Specialist
Guide Dogs for the Blind Association —Reading
- From £31,000 a year
- Call to connect
- Travel
- Annual leave
- Employee discount
3d

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Complaints & Resolution Manager

Skylight Psychiatry -
Basingstoke

Apply Now

Job details

Permanent | Full-time
£40,000 - £45,000 a year
11 days ago

Benefits

Additional leave
Annual leave
Company pension

Qualifications

Complaint handling
Multidisciplinary collaboration
Communication skills

Full job description

Complaints & Resolution Manager

Reports to: Quality & Governance Lead

Salary: £40,000 - £45,000 per annum, depending on experience

Location: Basingstoke - Hybrid (predominantly remote with occasional travel as required)

Hours: 37.5 hours per week

Skylight Psychiatry is a forward thinking, dynamic mental health service. We are a CQC registered service delivering person-centred assessment, care and support, with our ultimate aim being to improve the lives of people with neurodevelopmental conditions such as ADHD, Autism and Learning disabilities.

Role Purpose

The Complaints & Resolution Manager will provide dedicated capacity for the effective management and resolution of formal patient complaints. The post-holder will manage complaints from receipt through to resolution, using sound judgement and working independently within agreed parameters, while escalating more complex or significant matters where appropriate.

The role will work collaboratively across clinical, operational, governance and patient-experience teams to support timely responses, positive resolution and organisational learning.

Key Responsibilities

Manage formal patient complaints from receipt through to resolution, ensuring they are handled fairly, sensitively and within required timescales.
Investigate complaints, gather relevant information and coordinate input from clinical, operational and other colleagues as required.
Draft clear, empathetic and evidence-based responses and independently resolve routine complaints within agreed authority.
Recognise and escalate complex, significant or specialist matters appropriately.
Maintain accurate complaint records and support effective tracking and reporting.
Provide advice and guidance on complaints and concerns where appropriate, including supporting early resolution.
Identify recurring themes and learning from complaints and contribute to service improvement.
Contribute to the development of complaints processes, guidance, templates and training.
Support the handling of Subject Access Requests and other data rights requests, including gathering and reviewing information and preparing responses.
Escalate complex data protection matters or requests requiring specialist or DPO input.

Person Specification

Essential

Experience of managing complaints, concerns or complex casework within healthcare, social care or another regulated service environment.
Experience of investigating and resolving cases independently and knowing when escalation is required.
Excellent written and verbal communication skills, including the ability to draft high-quality formal responses.
Sound judgement, with the ability to review information objectively and reach fair, evidence-based conclusions.
Confidence communicating sensitively and professionally with people who may be distressed, dissatisfied or frustrated.
Strong organisational and case-management skills, with the ability to manage competing priorities and deadlines.
Ability to work collaboratively across clinical, operational and non-clinical teams.

Desirable

Experience of complaints handling within NHS-funded or independent healthcare services.
Understanding of healthcare complaints, patient safety and regulatory expectations.
Experience of identifying themes from complaints and contributing to service improvement.
Experience of supporting Subject Access Requests or other data rights requests.
Experience within mental health, neurodevelopmental or autism/ADHD services.

Benefits:

Opportunities for professional development and growth within the service
Annual salary review
25 days annual leave.
Pension scheme offered
Birthday off as additional leave
Work related electronic devices provided

Please submit both your CV and a cover letter outlining your reasons for applying for this role. Please note that due to the high volume of applications anticipated, we will be unable to contact all applicants individually unless shortlisted. If you have not been contacted within a month of submitting your application, please assume you have been unsuccessful on this occasion. We reserve the right to close this vacancy at any time due to the volume of applications received and encourage you to submit your application as early as possible. Thank you.

At Skylight Psychiatry, we are committed to fostering a fair and inclusive workplace where everyone can thrive and reach their full potential. We recognise that diverse teams encourage creativity and productivity, so we warmly welcome applications from individuals of all backgrounds. We encourage candidates to apply regardless of age, gender, gender identity or expression, religion or belief, disability, ethnicity, or sexual orientation. Together, we create an environment that values and celebrates diversity!

Job Types: Full-time Permanent

Work Location: Hybrid remote in Basingstoke, RG24 8AG.

Apply Now

Refine Your Search

complex care case manager jobs in reading, brk

Complaints & Resolution Manager

Senior Case Manager

Family Help Deputy Pod Manager

HR Advisor - Health and Social Care

Senior Pharmacovigilance Officer, Team Lead/ Case Processing Manager- Medical Device experience needed

Assistant Team Manager, Children's Specialist Support Team (pay award pending)

Capture Manager

Early Help Advisor

Associate Case Processing Manager (Line Management position)

Multi Discipline Therapist

Assistant Team Manager - Occupational Therapy

Safeguarding Officer

Operations Manager

Finance Transformation Project Manager

Personal Advisor - 21+

Customer Complaints Manager

da Vinci Cardiovascular Program Specialist

Lead Child Protection Practitioner

Senior Income and Recovery and Charging Officer - Client Finances Team

Dog Welfare Specialist

I want to receive the latest job alerts for complex care case manager in reading, brk

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