Customer experience advisor (student support advisor) Work, Jobs in Reading, Brk (with Salaries)

Customer Experience Advisor (Student Support Advisor)
The Chartered Institute of Marketing —Cookham
- £26,000 a year
- CRM software
- Customer service
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
Retail Assistant (Opticians)
Boots —Reading
- Weekend availability
- Oracle
- Employee assistance programme
- Employee discount
3d
People Operations Advisor
Buckinghamshire New University —High Wycombe
- £29,588 - £33,002 a year
- Hybrid work
- Microsoft Word
- Microsoft Office
- Human resources
- Employee discount
Customer Service Advisor
Steyn Group —Oxford
- £12.00 - £13.50 an hour
- Part-time
- Customer service
- Microsoft Office
- Analysis skills
- Flexible schedule
- Referral programme
Senior Study Skills Advisor (coaching and engagement)
Buckinghamshire New University —High Wycombe
- £33,951 - £37,694 a year
- Weekend availability
- Hybrid work
- English
- Presentation skills
- Travel
- Employee discount
14d
Customer Sales Advisor
Cinch Self Storage —Woking
- From £26,436.80 a year
- Weekend availability
- Sales
- Customer service
- No experience needed
- Employee discount
- Referral programme
Quick apply
22h

I want to receive the latest job alerts for customer experience advisor (student support advisor) in reading, brk

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer experience advisor (student support advisor) jobs near reading, brk

Customer Experience Advisor (Student Support Advisor)

The Chartered Institute of Marketing -
Cookham

Quick apply

Job details

Fixed term contract
£26,000 a year

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount

Qualifications

CRM software
Customer service
Microsoft Office
Administrative experience
Communication skills

Full job description

Customer Experience Assistant (Student Experience Assistant)

Role: 1 Year Maternity Cover

Location: Cookham

Salary: £26,000 (pro rata) - 21 hours per week

At CIM, our customers sit at the heart of everything we do. We’re looking for a Student Experience Advisor who’s passionate about helping people, building trusted relationships and making every interaction with CIM a positive one.

You’ll be the first point of contact for our students, playing a key role in how they experience CIM. From answering queries to offering clear guidance and support, you’ll help ensure every customer feels confident, informed and valued.

We are flexible with the days / hours for this role - core hours are 9am to 5pm - we're looking for a new team member who can work 21 hours per week.

What you’ll be doing:

Communicating with customers in a way that reflects CIM’s brand and tone of voice
Providing accurate, timely advice while maintaining confidentiality and professionalism
Managing and resolving customer queries confidently, escalating where appropriate
Upholding service standards and contributing to a consistently high-quality experience
Using customer data and insight to understand needs and improve support
Suggesting improvements to processes, resources and the overall customer journey
Championing customer needs and helping ensure their voice is heard across CIM

What we’re looking for:

Experience in a customer service or administrative support role
Proactive, organised and comfortable working in a fast-paced environment.
Confidence managing customer queries in a professional, friendly way
Excellent written and verbal communication skills
Awareness of CIM products and services (or the willingness to learn quickly)
An understanding of GDPR and other relevant regulations
Experience using CRM systems such as Dynamics 365, alongside Microsoft Office
A collaborative mindset and experience working towards shared team goals

What you’ll get:

25 days annual leave, plus bank holidays
Pension contribution scheme
Training and development opportunities
Life assurance scheme
Dedicated wellness initiatives and wellness hub that supports your wellbeing (including EAP)
Subscription to Perkbox – our online benefits platform including retailer, entertainment and dining out discounts.

CIM. The Chartered Institute of Marketing. We are at the forefront of all that is vital in marketing. From qualifications and consultancy to sustainable working and thought leadership, our impact is felt far and wide.

CIM. We stand for better marketing. 4.6 * Glassdoor Rating

Apply now to join team CIM!

Quick apply

Refine Your Search

customer experience advisor (student support advisor) jobs in reading, brk

Customer Experience Advisor (Student Support Advisor)

Retail Assistant (Opticians)

People Operations Advisor

Customer Service Advisor

Senior Study Skills Advisor (coaching and engagement)

Customer Sales Advisor

I want to receive the latest job alerts for customer experience advisor (student support advisor) in reading, brk

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected