customer experience agent Work, Jobs in reading, brk (with Salaries)

Helpdesk Agent
Thames Water Utilites —Reading
- £27,000 a year
- Full-time
- Customer service
- IT
- Communication skills
Cover Receptionist
LAH Property Marketing —Reading
- £12.90 - £14.24 an hour
- Customer service
- Front desk
- Communication skills
- Referral programme
Quick apply
7d
Inbound Advisor
Lifetime Legal Ltd —Wokingham
- From £28,500 a year
- Full-time
- Hybrid work
- Hospitality
- Customer service
- English
- Free parking
- Store discount
Quick apply
Night Resident Service Agent (RSA)
Allsop Letting and Management —Reading
- £30,500 a year
- Full-time
- Hospitality
- Data entry
- In-person
Quick apply
5h
Enhanced Due Diligence Advisor
Lifetime Legal Ltd —Wokingham
- From £28,500 a year
- Full-time
- Accounting
- In-person
- Communication skills
- Free parking
- Store discount
Quick apply
Reservations Agent Day
DiamondAir International Ltd —London
- £28,500 - £30,000 a year
- Full-time
- Hybrid work
- Hospitality
- Customer service
- Analysis skills
- Free parking
- Health & wellbeing programme
Quick apply
3d
Logistics Team Leader
Auxillis —Reading
- £30,688 a year
- Annual leave
- Employee discount
Quick apply
3d
Customer Service Agent
Northgate Vehicle Hire —Egham
- £30,143 a year
- Employee discount
Quick apply
1d
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Reading
- £3,800 a month
- Full-time
- Sales
Quick apply
Mobile Cover Receptionist
LAH Property Marketing —Oxford
- £14.24 an hour
- Customer service
- Front desk
- Communication skills
- Referral programme
Quick apply
10d
Customer Service Agent
Farnborough Airport Ltd —Farnborough
- £31,050 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Hotel
- Free parking
- Employee assistance programme
Quick apply
Retention Agent
Neilson Financial Services —Windsor
- Full-time
- Hybrid work
- Sales
- Customer service
- Communication skills
- Employee assistance programme
- Life insurance
Quick apply
Enrolment Support Agents
Buckinghamshire New University —High Wycombe
- £13.45 an hour
- Full-time
- Customer service
- Organisational skills
- Communication skills
4d
Customer Service Agent 3 Month Summer Placement
Hovis Bakery —High Wycombe
- Seasonal
- Hybrid work
- Microsoft Office
- Internship
- Communication skills
1d
Customer Service Administrator
Snopake Ltd —London
- From £28,000 a year
- Full-time
- Customer service
- English
- Microsoft Office
- Free parking
Quick apply
9h
Call Centre Manager
Bramah Safeguarding CIC —Reading
- £45,000 - £55,000 a year
- Management
- Sales
- Customer service
Quick apply
4d
Customer Service Agent
Techtronic Industries GmbH (TTI) —Marlow
- Full-time
- CRM software
- Customer service
- Salesforce
- Free parking
- Work from home
Housing Officer
Housing Solutions —Maidenhead
- £34,645 - £35,858 a year
- Full-time
- Communication skills
- Annual leave
3h
Reservations and Events Agent
Valor Hospitality —High Wycombe
- £27,476.80 a year
- Full-time
- Employee assistance programme
- Employee discount
Quick apply
Junior Commercial Advisor
Verisure Services (UK) Limited —Reading
- £3,800 - £6,000 a month
- Full-time
- In-person
- Employee discount
- Referral programme
Quick apply

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customer experience agent jobs near reading, brk

Helpdesk Agent

Thames Water Utilites -
Reading

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Job details

Permanent | Full-time
£27,000 a year

Benefits

Cycle to work scheme
Company pension

Qualifications

Customer service
IT
Communication skills

Full job description

Helpdesk Agent – Developer Services
Put customers at the heart of every conversation

Are you passionate about delivering great customer service? Do you enjoy solving problems and thinking on your feet in a fast-paced environment? If so, we’d love to hear from you.

As a Helpdesk Agent within Developer Services, you’ll be the first point of contact for our customers, supporting them across both clean water and wastewater journeys. Every day is different, with a high volume of calls and queries to manage, so you’ll need to stay organised, adaptable and focused on getting it right first time.

What you’ll be doing as a Helpdesk Agent

In this role, you’ll turn customer enquiries into meaningful outcomes by finding the right solutions while building your knowledge of our services and processes along the way.

Working closely with your team and a wide range of stakeholders, you’ll play a key part in creating positive customer experiences and D-MEX performance, boosting satisfaction, reducing complaints and driving quality across everything you do.

Be the first point of contact for customers across clean water and wastewater services.
Listen, understand and find the right solution for our customers first time.
Take ownership of queries from start to finish.
Use your judgement to make informed decisions.
Turn customer conversations into opportunities to add value.
Work collaboratively with teams across the business.

You’ll be part of a team based at our Clearwater Court head office in Reading. We work in a hybrid way, coming together in the office on Tuesdays and Thursdays.

What you should bring to the role

A genuine passion for delivering great customer service.
Strong communication and listening skills.
Confidence working in a fast-paced, target-driven environment.
The ability to stay calm under pressure and prioritise effectively.
Good IT skills and confidence using multiple systems.
A solutions-focused mindset with the ability to make decisions.

What you can expect

A supportive and inclusive team environment.
Variety in your day, working with a wide range of customers and stakeholders.
The chance to develop your skills and make a real impact on customer experience.

This isn’t a technical role - it’s about people. If you’re someone who enjoys helping others, solving problems and delivering great service every time, you’ll thrive here.

What’s in it for you?

Competitive salary of £27,000 per annum.
Performance-related pay plan directly linked to company performance measures and targets.
24 days holiday per year, increasing to 28 with the length of service. (plus bank holidays)
Generous Pension Scheme through AON.
Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks (Please note different T&Cs apply if on secondment)

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.

Apply Now

Refine Your Search

customer experience agent jobs in reading, brk

Helpdesk Agent

Cover Receptionist

Inbound Advisor

Night Resident Service Agent (RSA)

Enhanced Due Diligence Advisor

Reservations Agent Day

Logistics Team Leader

Customer Service Agent

JUNIOR SALES ADVISOR

Mobile Cover Receptionist

Customer Service Agent

Retention Agent

Enrolment Support Agents

Customer Service Agent 3 Month Summer Placement

Customer Service Administrator

Call Centre Manager

Customer Service Agent

Housing Officer

Reservations and Events Agent

Junior Commercial Advisor

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