Customer service manager ii Work, Jobs in Reading, Brk (with Salaries)

Event Enquiry Assistant
Dearborn Estates —Guildford
- From £33,000 a year
- Full-time
- Sales
- Hotel
- Travel
- Annual leave
- Employee assistance programme
Quick apply
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General Manager
The Three Guineas, Reading Station —Reading
- Up to £55,000 a year
- Full-time
- Hybrid work
- Bar
- Hotel
- Communication skills
- Employee discount
Quick apply
Project Manager II
Wesco —Uxbridge
- Full-time
- Research
- Bachelor's degree
- Continuous improvement
Head of Maintenance (fixed-term contract)
Balliol College —Oxford
- £60,000 - £65,000 a year
- Weekend availability
- First Aid Certification
- Training & development
- Annual leave
- Employee discount
1d
Project Manager II
Imprivata —Uxbridge
- Full-time
- CRM software
- Computer Science
- PMP
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Real Estate Project Manager
Thales —Reading
- Full-time
- Continuous improvement
- Organisational skills
- Construction experience
- Annual leave
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da Vinci Cardiovascular Program Specialist
Intuitive Surgical —Reading
- Day shift
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- Bachelor's degree
Deputy Manager
Bel & The Dragon Odiham —Odiham
- £15.30 - £16.94 an hour
- Full-time
- Hotel
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- Employee discount
Quick apply
1d
IT Support Engineer II
Ariat Europe Ltd —Harwell
- Weekend availability
- Hybrid work
- Travel
- Organisational skills
- SharePoint
- Free parking
- Employee assistance programme
Quick apply
7d
Restaurant Manager
Gees Restaurant & Bar —Oxford
- Full-time
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- Employee assistance programme
- Employee discount
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Assistant Equestrian Manager
Coworth Park —Ascot
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Global Account Manager
Halliburton —Abingdon
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Senior Manager, Data Centre Vendor Operations & Governance
Nscale —Slough
- Travel
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Resturant Manager
Japes Windsor (Saffron Oak Ventures Ltd) —Windsor
- From £12.71 an hour
- Full-time
- Sales
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Senior Tax Accountant
Qlik —Winnersh
- English
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Spinners UK —Reading
Commercially minded, with a strong track record of driving sales and profitability. Identify opportunities to grow sales and improve venue profitability.
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Event Enquiry Assistant

Dearborn Estates
Guildford

Quick apply

Job details

Permanent | Full-time
From £33,000 a year
1 day ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Employee discount
Referral programme

Qualifications

Driving Licence
Sales
Microsoft Office Suite
Conversion optimisation
Accommodation booking
Organisational skills
Guest services
Communication skills
Business lead generation
Time management

Full job description

About Dearborn Studio

Founded in 2015, Dearborn Studio has evolved into a collection of four distinctive properties, ranging from historic landmarks to contemporary builds. Each space has its own personality and story, yet all share the same values: Different by Design. Curated with Care. Always Agile. Built to Last.

Working with us

Our growth has never been about scale. It has always been about doing things properly, with intention, care and craft. We work collaboratively, take pride in what we do and show up with energy and purpose.

Our culture is grounded in creative thinking and genuine care for our spaces, our guests and each other. We look for candidates whose experience and mindset reflect these values and who want to contribute meaningfully to a growing business.

Our Spaces

Kin House, a Grade II*-listed manor thoughtfully restored and reimagined in collaboration with Barlow & Barlow.
Millbridge Court, a 19th-century house set in the village of Frensham on the Surrey-Hampshire border, blending heritage with a playful, contemporary spirit.
LIMEKILN, a lodge nestled within 60 acres of Sussex countryside and ancient woodland, with interiors by Red Deer.
Hyde House, a restored Victorian house and barn in the Cotswolds, minutes from Stow-on-the-Wold.

Bring your experience. Bring your ideas. Be yourself. We will support you every step of the way as we continue, together, to create spaces and moments that truly matter.

About the Role

What you’ll do…

You will need to multitask and use your initiative to help deliver an exceptional guest experience, from initial enquiry through to confirmed booking. A positive, process-driven approach is essential, along with the ability to support multiple event spaces and products.

The role also involves managing key stages of the enquiry process and working closely with clients through to the booking stage. Although the position is primarily based in Guildford/Farnham, regular travel to all venues will be required for client meetings, viewings, event delivery and training.

Manage the sales enquiry process and understand the customer journey at each venue to support effective selling.
Act as a warm, enthusiastic host from the first point of contact.
Lead property tours, including in-person site visits and virtual viewings.
Proactively follow up and generate sales leads.
Oversee the hotel booking system and manage room reservations.
Work closely with onsite sales teams and managers to identify new business opportunities.
Maintain strong knowledge of our products and services, including drinks packages, menus, and upselling opportunities at each property.
Work towards sales and upselling targets, including weekly sales reporting and maximising conversion rates.
Develop a full understanding of the end-to-end client experience.

About You

What we’re looking for…

Excellent administration skills and an eye for detail are essential.
Proven experience in a 5* service environment preferred.
Proven experience in a target or sales based role preferred.
Proactive attitude.
Excellent communication skills, both orally and written and the ability to communicate effectively at all levels.
Proficient in MS Office.
Driving license.
Experience in Tripleseat beneficial but not essential.

Additional Information

What’s in it for you?

28 days annual leave, plus an extra day to celebrate your birthday, along with a £100 voucher to mark the occasion after 1 years’ service.
Enhanced family leave, subject to eligibility, to support you during life’s most important moments.
Digital GP access through Livi, providing convenient medical support when you need it.
Employee Assistance Programme, offering confidential advice and support for you and your family.
Ongoing investment in your development through internal training and learning opportunities.
Internal career progression opportunities as our business continues to grow.
Inspire Experience Programme – curated hospitality experiences throughout the year designed to reward performance and give our teams first-hand exposure to exceptional service.
Pension scheme to help you plan for the future.
Cycle to Work scheme to spread the cost of a new bike while reducing your carbon footprint.
Access to high street discounts through Bright Exchange.
Generous employee referral scheme.
Social events to celebrate together as a team.

Job Types: Full-time, Permanent

Pay: From £33,000.00 per year

Experience:

5* Service Environment: 2 years (preferred)
Sales: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

customer service manager ii jobs in reading, brk

Event Enquiry Assistant

General Manager

Project Manager II

Head of Maintenance (fixed-term contract)

Project Manager II

Real Estate Project Manager

da Vinci Cardiovascular Program Specialist

Deputy Manager

IT Support Engineer II

Restaurant Manager

Assistant Equestrian Manager

Global Account Manager

Senior Manager, Data Centre Vendor Operations & Governance

Resturant Manager

Senior Tax Accountant

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