Customer success director Work, Jobs in Reading, Brk (with Salaries)

Customer Success Business Unit Director
NielsenIQ —Oxford
- £66,860 a year
- Full-time
- Hybrid work
- AI
- Analytics
- Employee assistance programme
Quick apply
Customer Success Lead (Life Sciences)
Honeywell —Bracknell
- Full-time
- Remote
- Bachelor's degree
- No degree
- Travel
Head/Director TAM Transformation & Services, Airports
SITA Switzerland Sarl —Reading
- Full-time
- Hybrid work
- Master's degree
- Business development
- Continuous improvement
- Work from home
- Employee assistance programme
Head of New Business Development
ESP Global Services Limited —Reading
- Management
- Business development
- Travel
Quick apply
Operations Director
BaxterStorey UK —Earley
- Full-time
- Sales
- Hotel
- Business development
- Employee assistance programme
- Employee discount
Quick apply
Divisional Director of Excellence
John Crane —Slough
- Full-time
- Engineering
- Master's degree
- Bachelor's degree
Quick apply
Client Success Manager
LRG —Reading
- Hybrid work
- Training & development
- Communication skills
- Negotiation
Quick apply
4d
Head/Director Business Consulting
SITA Switzerland Sarl —Reading
- Full-time
- Hybrid work
- Management
- Master's degree
- Business
- Work from home
- Employee assistance programme
Senior HR Business Partner
Explore! —Farnborough
- £60,000 - £65,000 a year
- Presentation skills
- Human resources
- Recruiting
- Free parking
- Flexible schedule
10d
Senior Relationship Director | S4 | Corporate Clients | Multiple Locations |
A01 Santander UK plc —Reading
- £84,000 - £126,000 a year
- Full-time
- Hybrid work
- Business development
- No degree
- Communication skills
4d
Director of Academy EMEA
Pax8 Global —Farnborough
- £100,000 - £120,000 a year
- Full-time
- Travel
- Budgeting
- Communication skills
- Free parking
2d
VP & Managing Director, Clinical Strategic Operations, Mid-Sized Pharma Partnerships
IQVIA —Reading
- Full-time
- Hybrid work
- Business development
- Team management
- Leadership
6d
Account Director - Reading/South
BCN Group —Reading
- Up to £150,000 a year
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
Quick apply
Sr Director, Drug Development Lead
IQVIA —Reading
- Full-time
- Remote
- Management
- Doctoral degree
- Master's degree
- Work from home
13d
Sales Director - North America Remote
Nolan Business Solutions —Fleet
- Remote
- Business development
- Travel
- Communication skills
- Annual leave
- Work from home
4d
Leadership Team PA - Maritime and Land
QinetiQ —Farnborough
- £38,475 - £42,750 a year
- Full-time
- Microsoft Office
- Leadership
- Communication skills
- Employee discount
5d
Europe Advisor Relations
Lenovo —Farnborough
- Full-time
- Business development
- Free parking
- Life insurance
eCommerce Insights and Performance Excellence Lead
Kenvue —Reading
- Hybrid work
- Microsoft Powerpoint
- Marketing
- English
VodafoneThree - Executive Creative Director
VodafoneThree —Newbury
- Full-time
- Hybrid work
- AI
- Leadership
- Employee discount
Quick apply
2d
Study Engagement and Advice Manager
Buckinghamshire New University —High Wycombe
- £38,784 - £43,482 a year
- Weekend availability
- Hybrid work
- Continuous improvement
- Team management
- Travel
- Employee discount
10d

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Customer Success Business Unit Director

NielsenIQ -
Oxford

Quick apply

Job details

Full-time
£66,860 a year

Benefits

Employee assistance programme

Qualifications

Client engagement
Stakeholder liaison
Relationship management
Change leadership
AI
Analytics

Full job description

Job Description

Our Customer Success vision is to deliver a great customer experience through consulting, insights and service excellence, enabled by our people and technology. In this role, you will ensure we deliver on our commitments for your Business Unit by Delighting and retaining clients, Transforming ways of working with an AI mindset, and driving Growth by accelerating the role your Customer Success team plays in generating leads and revenue.

As Business Unit Director for an Industry Group, you will be responsible for ensuring clients receive the best possible experience and care from your business unit, supported by a strong commercial lens. You will focus on developing high-performing teams, engaging clients at a senior level, and bringing industry expertise that helps clients see the bigger picture. You will bring a commercial, growth-oriented mindset, the ability to drive transformational change, and a collaborative approach. The role requires strong commercial and people leadership, as well as the ability to navigate and influence senior stakeholders internally and externally.

Salary: 66860 gross per year. We are committed to equal pay and pay transparency. Remuneration decisions are made using gender-neutral and objective criteria.

KEY RESPONSIBILITIES

Set the industry group agenda, bringing to life NIQ’s global and local strategy with your team and clients.
Build industry expertise for your business unit for the benefit of our clients and our business.
Oversee the servicing relationships with all clients in your industry unit.
Engage clients at a senior level through thought leadership, strategic projects and escalation support for strategic accounts.
Lead a team of consultants and Industry Insights experts, driving progress, transformation and continuous improvement across the team.
Collaborate closely with our sales teams to ensure we protect & grow our client relationships and win new ones.
Ability to drive transformational change as we embrace AI into our day-to-day work.
Lead Strategic initiatives within the NIQ business to drive progress and change including working with the sales team to sell in and embed the NIQ service model with our customers.
Contribute to driving up NIQ’s share of voice in the industry, particularly on matters relating to your Industry group.
Partner across the NIQ business with Sales, Operations, HR, International Teams and beyond to deliver growth for the NIQ business.

QUALIFICATIONS

10+ years’ experience working in an analytical capacity within FMCG, either in an agency or client-side role. Experience with impulse and snacking categories would be advantageous.
Experienced people leader with a proven ability to manage, coach and develop high-performing teams.
A strong aptitude and desire to build trusted relationships at senior management level with clients and internal stakeholders.
Strong knowledge of the UK FMCG market and client organisations.
Experience and expertise in data analysis & storytelling.
Strong influencing skills at senior levels and the ability to drive change across a business unit.
A proven track record of client account management & high client satisfaction.
You will have a high say-do ratio and a keen focus on delivering results.

Additional Information

Our Benefits

Flexible working environment
Volunteer time off
LinkedIn Learning
Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion

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Refine Your Search

customer success director jobs in reading, brk

Customer Success Business Unit Director

Customer Success Lead (Life Sciences)

Head/Director TAM Transformation & Services, Airports

Head of New Business Development

Operations Director

Divisional Director of Excellence

Client Success Manager

Head/Director Business Consulting

Senior HR Business Partner

Senior Relationship Director | S4 | Corporate Clients | Multiple Locations |

Director of Academy EMEA

VP & Managing Director, Clinical Strategic Operations, Mid-Sized Pharma Partnerships

Account Director - Reading/South

Sr Director, Drug Development Lead

Sales Director - North America Remote

Leadership Team PA - Maritime and Land

Europe Advisor Relations

eCommerce Insights and Performance Excellence Lead

VodafoneThree - Executive Creative Director

Study Engagement and Advice Manager

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