Senior Manager, Regional HR Operations. Reading office. Hybrid based
ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.
As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.
Senior Manager, Regional HR Operations – UK & Ireland
ICON is a global healthcare intelligence and clinical research organisation, driven by a mission to advance and improve patients’ lives through innovative clinical research and technology-enabled solutions.
We are seeking a Senior Manager Regional HR Operations to lead HR operations across one of ICON’s largest employee populations, supporting approximately 4,000 employees across Ireland and the UK . This role will ensure HR delivery is commercially aligned, legally robust, data-led, and able to support business growth, workforce change, and organisational effectiveness.
This is a senior leadership role for an HR professional who can move beyond operational delivery to shape how HR enables business performance, manages employment risk, and drives consistent employee and manager support in a complex, matrixed organisation.
The Role
Reporting to the EMEA Regional HR Operations Director, you will lead a team of HR managers delivering high-quality HR operations across Ireland and the UK while translating regional business priorities into clear, practical people actions.
You will be accountable for service quality, employee relations governance, employment risk management, and continuous improvement, ensuring HR operations provides scalable and effective support to leaders and employees.
Key Responsibilities
- Lead, coach, and develop a regional team of HR Managers and HR professionals, building capability, accountability, and consistency across Ireland and the UK.
- Translate business priorities into focused HR operational plans across employee relations, performance management, policy execution, workforce support, and organisational change.
- Partner with senior business leaders, using judgement and data to shape people solutions that support performance, retention, workforce effectiveness, and risk management.
- Own regional employment risk management, ensuring compliance with Irish and UK employment legislation, company policy, governance standards, and audit expectations.
- Provide oversight on complex employee relations matters, investigations, restructures, and change programmes, ensuring decisions are consistent, defensible, and commercially balanced.
- Use HR metrics, case trends, service performance, and workforce data to identify risk, improve delivery, and provide actionable insight to HR and business leadership.
- Drive continuous improvement across HR processes, manager self-service, employee experience, and operational efficiency.
- Partner across HR Shared Services, Talent Acquisition, Reward, Payroll, Legal, and HR Business Partners to ensure joined-up delivery and clear ownership across the HR model.
To be successful in this role, you will ideally have:
- Significant HR Operations or HR Business Partnering experience in a large, complex, multinational environment, with evidence of leading at scale.
- Proven experience leading HR teams, including setting direction, raising capability, managing performance, and creating accountability through managers.
- Strong Ireland HR and employment law expertise, with sound judgement in complex employee relations, restructuring, and organisational change scenarios.
- Ability to influence senior business leaders and challenge constructively where people, compliance, or execution risks are not sufficiently understood.
- Track record of improving HR service delivery, simplifying processes, and driving operational consistency across teams or countries.
- Strong data literacy, communication, stakeholder management, and decision-making skills, with the confidence to operate in a fast-paced, matrixed leadership environment.
Preferred Experience
- Experience leading HR delivery across both UK and Ireland in a regional or multi-country leadership role.
- Working knowledge of UK employment legislation and HR practice.
- Experience in a Multi National Company
- Experience leading HR transformation, operating model improvement, process optimisation, or workforce change programmes.
Qualifications
- Bachelor's degree in Human Resources, Business, or a related discipline.
- CIPD qualification or equivalent HR certification preferred.
Employment with ICON is contingent upon having the legal right to work in the country where the role is based.
Rewards & Benefits
ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.
Benefits may include:
- Competitive base salary and performance related incentives
- Health and wellbeing programmes including medical, dental, and vision coverage where applicable
- Retirement and pension plans
- Life assurance and disability coverage
- Employee assistance programmes and wellbeing resources
- Learning and development opportunities through structured training and career pathways
Benefits may vary depending on role and location.
Visit our careers site to read more about the benefits ICON offers.
Inclusion and Accessibility
ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.
If you require reasonable accommodations during the recruitment process, please let us know or submit a request .
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