Insurance claims handlers Work, Jobs in Reading, Brk (with Salaries)

Claims Contract Centre Agent
First Bus —Reading
- Full-time
- Hybrid work
- Customer service
- Computer skills
- Communication skills
- Employee assistance programme
- Employee discount
2d
Technical Personal Injury Claims Handler
The AA —Basingstoke
- Full-time
- Hybrid work
- Organisational skills
- Negotiation
- Annual leave
- Employee assistance programme
8d
Case Management Specialist
LRG —Camberley
- £30,000 a year
- Remote
- Microsoft Excel
- Microsoft Office
- Administrative experience
Quick apply
1d
Motor Claims Handler
Nessovo solutions —West Drayton
- £24,000 - £27,000 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
Quick apply
Warranty Specialist
BYD Europe —Hounslow
- Full-time
- Microsoft Office
- Organisational skills
- Free parking
- Annual leave
6d
Warranty Administrator
Marshall Motor Group —Oxford
- £29,000 - £32,000 a year
- IT
- Annual leave
- Employee discount
Quick apply
1d
Customer Service Phone Support - Damage Recovery Team
Enterprise Mobility —Aldershot
- £26,450 a year
- Full-time
- Customer service
- Microsoft Office
- Communication skills
Automotive Warranty Administrator
BYD Europe —Hounslow
- Full-time
- Organisational skills
- Computer skills
- Free parking
- Annual leave

Related jobs to explore

Based on your search for insurance claims handlers

Professional Indemnity Claims Handler
Gallagher Bassett —London
Managing and progressing claims through to resolution in a timely and cost effective manner. Health cash plan or Private medical insurance.
TPA Liability Claims Handler
Crawford & Company Adjusters (UK) Ltd —Milton Keynes
You’ll need to gather all relevant evidence and understand full details of policy cover, ensuing the customer is aware of liability with the ability to explain…
Quick apply

I want to receive the latest job alerts for insurance claims handlers in reading, brk

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Claims Contract Centre Agent

First Bus -
Reading

Apply Now

Job details

Permanent | Full-time
2 days ago

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Employee discount

Qualifications

Customer service
Numeracy
Computer skills
Communication skills
Time management

Full job description

About First Bus:

Are you ready to advance your career with one of the UK's leading bus operators? Join a forward-thinking company that embraces cutting-edge bus technology, from innovative mobile apps to environmentally friendly vehicles. We are passionate about delivering passenger journeys that are sustainable, comfortable, and efficient. We are at the forefront of innovation in the industry, connecting communities and shaping the future of public transport.

Contract: Permanent

Hours: 35 hours per week, shift pattern between 8am-8pm (Monday - Friday)

Location: Reading - hybrid role

Transportation Claims Ltd, who are part of First Bus, are looking for a Claims Contact Centre Agent to manage any new event notifications or insurance claims, reported to the Transportation Claims Ltd Call Centre. This is a permanent role based at our Reading office on a hybrid basis.

About the role

As a Claims Contact Centre Agent, you will be answering inbound and outbound calls, in relation to insurance claims from members of the public and staff members. You will enjoy engaging and communicating with a wide range of people, taking information from them efficiently whilst providing excellent customer service, in order to assist in investigating their claim. You will not only be dealing with telephone calls, but also completing admin tasks back office to assist in the process and payment of successful claims.

Key Responsibilities:

Handle all new telephone notifications in line with TCL SOPs and KPIs, ensuring proactive and efficient service.
Maintain a consistent approach to inbound and outbound calls while delivering world‑class customer service.
Ensure full compliance with agreed best practices set by TCL Management and the FRU Team Manager.
Assess liability and manage calls within your authority levels.
Plan and manage your workload to maintain high quality and strong throughput.
Follow best practice across all claims and administrative processes to support operational excellence.

What are we looking for?

A confident and professional telephone manner
Strong customer service skills with the ability to build rapport
Solid literacy and numeracy skills
The ability to listen actively, empathise, and engage with both staff and customers
Excellent time management and organisational abilities
Clear and effective communication skills, with the capacity to absorb information quickly
A consistent approach to gathering accurate information while maintaining high service standards
Good computer skills and confidence using a range of systems

We will be reviewing and screening applications as they come in, so we recommend you apply as soon as possible.

Rewards

Your health is important to us which is why we offer Simply Health & Smart Health for you and your dependents at no cost to you! This offering includes cash back benefits across optical & dental as well as virtual GP appointments, mental health support and nutrition and fitness advise. Our EAP provision offers 24hr, 365 days a year mental health support

We are also committed to your financial wellbeing, and we offer a platform with many discounts on high street brands and supermarkets etc
Working at First you also receive discounted train travel for you and your family after 6 months service as well as a free bus pass
Cycle to work scheme
25 days' holiday + bank holidays
Pension scheme and chance to buy discounted First Group shares
Enhanced maternity / paternity pay
Flexible working

Equal Opportunities

Public transport serves everyone, whatever their differences. At First Bus, we want to be an employer open to you, no matter what your differences are. We aspire to be an inclusive organisation because diverse backgrounds, thinking and experiences bring so many benefits to our customers, communities, and people. We welcome applications from all.

Apply Now

Refine Your Search

insurance claims handlers jobs in reading, brk

Claims Contract Centre Agent

Technical Personal Injury Claims Handler

Case Management Specialist

Motor Claims Handler

Warranty Specialist

Warranty Administrator

Customer Service Phone Support - Damage Recovery Team

Automotive Warranty Administrator

Related jobs to explore

I want to receive the latest job alerts for insurance claims handlers in reading, brk

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected