It helpdesk team lead Work, Jobs in Reading, Brk (with Salaries)

IT Helpdesk Team Lead
Affinity Trust —Thame
- £43,079.96 a year
- Full-time
- Azure
- Software troubleshooting
- Customer service
- Annual leave
- Employee assistance programme
4d
Helpdesk Manager
Elmdale IT Services Limited —Reading
- £32,000 - £36,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Windows
Quick apply
8d
IT Service Desk Manager
APCOA PARKING (UK) LTD —Uxbridge
- £50,000 a year
- Hybrid work
- Analysis skills
- Computer networking
- IT
- Annual leave
- Employee discount
Quick apply
1st Line Support Analyst
FluidOne —Camberley
- Azure
- Microsoft Outlook
- Customer service
- Employee assistance programme
Helpdesk Technician
FluidOne —Woking
- Customer service
- Windows
- Microsoft Office
- Employee assistance programme
2nd Line Support Analyst
FluidOne —Camberley
- Azure
- Windows
- Microsoft Office
- Employee assistance programme
IT Apprentice (Level 3 Information Communications Technician)
Primary Goal —Guildford
- £10,000 a year
- Full-time
- Childcare
- English
- Working with children
- Annual leave
Quick apply
Graduate Broadcast Engineer - Support
Techex —Bracknell
- Azure
- Computer Science
- Engineering
- Work from home
Quick apply
7d
Sales and Marketing Lead - IT
Microbyte Solutions Ltd —Farnborough
- Full-time
- Sales
- Business development
- IT
Quick apply
13h
Senior Broadcast Engineer - Support
Techex —Bracknell
- Full-time
- Azure
- AWS
- Computer networking
- Work from home
Quick apply
Sales Development Representative (SDR)
Microbyte Solutions Ltd —Farnborough
- Full-time
- Sales
- Business development
- IT
Quick apply
Shift Lead - Food - Oxford Cowley Road Simply Food
Marks & Spencer —Cowley
- £14.47 an hour
- Full-time
- Employee discount
Shift Lead - Food - Ladymead Guildford
Marks & Spencer —Guildford
- £14.47 an hour
- Full-time
- Employee discount
Shift Lead - Food - Alton SF
Marks & Spencer —Alton
- £14.47 an hour
- Full-time
- Employee discount
Shift Lead - Food (Early Mornings) - Oxford Cowley Road Simply Food
Marks & Spencer —Cowley
- £14.47 an hour
- Part-time
- Employee discount

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Helpdesk Manager
Elmdale IT Services Limited —Reading
Confidence dealing with customers, senior managers and technical staff. Experience supporting schools, colleges or education customers would be an advantage.
£32,000 - £36,000 a year
Quick apply
8d
IT Service Desk Manager
APCOA PARKING (UK) LTD —Uxbridge
A customer-focused mindset with a passion for service excellence. Introduce new technologies, automation tools and AI-driven solutions to improve efficiency and…
£50,000 a year
Quick apply

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IT Helpdesk Team Lead

Affinity Trust -
Thame

Apply Now

Job details

Full-time
£43,079.96 a year
4 days ago

Benefits

Annual leave
Company pension
Employee assistance programme

Qualifications

Microsoft Windows Server
Azure
Software troubleshooting
Customer service
Supervising experience
ITIL
IT support
Mobile device management
SharePoint
IT
Communication skills
Active Directory
Intune

Full job description

Job Introduction

Role: IT Helpdesk Team Lead
Location: Monday - Friday at Head Office in Thame, Oxfordshire
Salary: £43,079.96 per annum
Hours: 37.5 hours per week
Contract: Permanent
Reports to: Head of IT
Travel: Occasional travel to other Affinity Trust locations may be required

IT Helpdesk Team Lead

We are looking for an experienced IT Helpdesk Team Lead to manage our IT Support Team and ensure colleagues receive a responsive, professional and effective support service.

You will oversee helpdesk activity, act as an escalation point for complex issues, identify service trends and drive continuous improvement across IT support processes.

What you will do

Lead, coach and develop the IT Support Team.
Allocate, prioritise and monitor helpdesk tickets to meet service standards.
Resolve and escalate complex IT issues as needed.
Review ticket trends and recommend service improvements.
Maintain the helpdesk ticketing system and self-help portal.
Support Windows devices, Microsoft 365, printers, networks, mobile devices and other IT systems.
Support IT security processes, user access, device compliance and safe handling of data.
Evaluate new systems and solutions, providing practical feedback on usability, security and impact.

About you

You will have experience in IT support or service desk work, alongside the confidence to lead a small team. You will be organised, proactive and committed to delivering excellent customer service.

What we are looking for

Experience in an IT support or service desk environment.
Experience leading, supervising or supporting a small team.
Strong communication and customer service skills.
Good knowledge of Microsoft 365, Windows 11 and common business applications.
Experience troubleshooting hardware, software, connectivity, printer and peripheral issues.
Understanding of networks, wireless technologies and mobile device management.
Working knowledge of Active Directory, Windows Server, Azure, SharePoint, Intune, IT security and data protection.
Relevant technical qualification, equivalent experience or evidence of ongoing IT development.

It would be great if you also have

Experience in a social care, charity or multi-site organisation.
Experience supporting system implementation or service improvement projects.
Knowledge of ITIL principles or service management best practice.
Microsoft, CompTIA, ITIL or equivalent certification.

*Please see attachment for full job description*

What will we do?

31 days’ annual leave (inc. bank holidays), rising with service
Health cash plan, Pension, Life assurance, Employee Assistance Programme
Blue Light Card, option to buy extra annual leave

Inclusion, accessibility and our commitment to diversity

Diversity is key to what we do. Life would be dull, and change slow, if we all thought the same way. We want colleagues who bring different perspectives, backgrounds and experiences, and we know this makes us stronger and better for the people we support.

We are committed to being Disability Confident and we guarantee to interview all applicants with a disability who meet the minimum criteria for the vacancy.

We’re also committed to making our recruitment process as accessible as possible. If you need any reasonable adjustments at any stage, for example, accessible formats, support with the application form or adjustments for interview, you can tell us in your application or contact our recruitment team to discuss what you need.

Ready to join us?

If you’re ready to drive new commercial opportunities that make a real impact, connecting with colleagues to build strong relationships, making a real difference in a values-led charity, this could be your next role.

If you are offered the role, you will be required to have a DBS check at the relevant level, which we’ll cover the cost for.

INDHOF

Apply Now

Refine Your Search

it helpdesk team lead jobs in reading, brk

IT Helpdesk Team Lead

Helpdesk Manager

IT Service Desk Manager

1st Line Support Analyst

Helpdesk Technician

2nd Line Support Analyst

IT Apprentice (Level 3 Information Communications Technician)

Graduate Broadcast Engineer - Support

Sales and Marketing Lead - IT

Senior Broadcast Engineer - Support

Sales Development Representative (SDR)

Shift Lead - Food - Oxford Cowley Road Simply Food

Shift Lead - Food - Ladymead Guildford

Shift Lead - Food - Alton SF

Shift Lead - Food (Early Mornings) - Oxford Cowley Road Simply Food

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