retention manager Work, Jobs in reading, brk (with Salaries)

Order Manager
Neos Networks —Reading
- Up to £35,000 a year
- Full-time
- Hybrid work
Customer Services Executive
Healthxchange —Reading
- Up to £30,000 a year
- Monday to Friday
- Hybrid work
- Microsoft Office
- Organisational skills
- IT
- Employee assistance programme
- Employee discount
Quick apply
Key Account Manager
MCFT —Maidenhead
- £50,000 - £55,000 a year
- Full-time
- Maintenance
- Travel
- Contracts
- Life insurance
- Referral programme
Quick apply
Curriculum Manager - Lifeskills
Activate Learning —Reading
- £49,366 a year
- Leadership
- Teaching
- Free parking
- Annual leave
Regional Development Manager
Dentopedia Group —Reading
- £41,600 - £55,000 a year
- Weekend availability
- Travel
- Leadership
- Employee discount
Quick apply
Customer Success Manager
iomart —Cookham
- £37,000 - £50,000 a year
- Full-time
- CRM software
- Management
- Sales
2d
Boarding Experience Manager
Leighton Park School —Reading
- £27,914 - £30,652 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
- Free parking
- Sick pay
Quick apply
3d
Regional Manager (Catering) - Oxfordshire/Berkshire
Eurest —Didcot
- Up to £65,000 a year
- Management
- Contracts
- Leadership
13d
Customer Success Manager (maternity cover)
Dynamic Planner —Reading
- Hybrid work
- Analysis skills
- Project management
- Communication skills
Sales Enablement & Training Manager
BD —Winnersh
- £59,100 - £90,150 a year
- CRM software
- Sales
- English
Customer Service Representative
Hollister Limited U.K. —Winnersh
- Temporary
- CRM software
- Microsoft Excel
- Customer service
1d
People Lead â€“ Defence
Mace —Reading
- Full-time
- Hybrid work
- Management
- No degree
- Human resources
- Life insurance
14d
Customer Success Manager (Life Sciences)
Honeywell —Bracknell
- Full-time
- Remote
- Marketing
- Salesforce
- Bachelor's degree
Human Resources Manager – Luxury Hospitality Operations
Splendid Works —Windsor
- £40,000 - £50,000 a year
- Weekend availability
- Hospitality
- English
- Hotel
Quick apply
6d
Customer Success Lead (Life Sciences)
Honeywell —Bracknell
- Full-time
- Remote
- Bachelor's degree
- No degree
- Travel
Manager, Support Operations
Infor —Farnborough
- Management
- ERP systems
- Data analysis skills
Account Manager
Safetykleen —Sunningdale
- £32,000 - £35,000 a year
- Full-time
- Employee assistance programme
- Referral programme
Quick apply
Records & Archive Interim Manager
Optalis —Reading
- £30,000 a year
- Full-time
- Paid training
- Annual leave
Responsible individual
Rising Stars Homes —London
- £350 - £400 a day
- Part-time
- In-person
- Leadership
- Communication skills
- Free parking
- Employee discount
Quick apply
3d
Account Manager
BigChange —Reading
- Customer service
- Annual leave
- Employee assistance programme
Quick apply

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Order Manager

Neos Networks -
Reading

Apply Now

Job details

Full-time
Up to £35,000 a year

Qualifications

Telecommunication
A Level

Full job description

Order Manager

Neos Networks offers alternative working arrangements that give employees some flexibility, including office, home and hybrid working.

Base location: Glasgow or Reading

Salary: to £35k dependent on experience + performance‑related bonus + a comprehensive benefits package supporting your family, finances, and wellbeing

Working Pattern: Fixed Term Contract = Full time hours with the option of hybrid working

The Delivery Team is responsible for delivering seamless, end to end service provisioning across the Neos Networks portfolio, including Ethernet and Optical solutions. Working closely with major network partners such as Openreach, Virgin Media, Vodafone, CityFibre, Sky, and TalkTalk Business, the team ensures services are delivered accurately, on time, and to a high standard.

As an Order Manager, you will take ownership of the end-to-end delivery of customer orders, with a primary focus on supporting SSE as Neos’ main customer. You will proactively manage progress across multiple suppliers and act as the key point of contact for SSE, while also supporting other customers as required. Managing expectations, resolving supplier escalations, and delivering an excellent customer experience are central to the role.

This role is critical to Neos’ success, directly influencing customer satisfaction, retention, and overall business performance through the delivery of reliable, high quality services.

As an Order Manager, you will take ownership of delivering telecoms services for SSE, Neos Networks’ largest customer, ensuring orders are progressed accurately, efficiently, and on time.

Working across multiple internal teams and external network partners, you will act as the single point of coordination from order placement through to successful service delivery and handover.

You’ll proactively manage supplier engagement, track milestones, resolve delays and escalations, and keep customers informed throughout the lifecycle.

The role also plays a key part in forecasting delivery volumes, managing aged work‑in‑progress, and safeguarding commercial and quality standards, all with the aim of delivering a right‑first‑time customer experience.

This is a hands‑on operational role with high visibility and impact, directly influencing customer satisfaction, service reliability, and business performance in a fast‑paced telecoms delivery environment.

The role typically requires a minimum of GCSEs (or equivalent) in English and Mathematics, with A-levels or vocational qualifications in Business Administration, IT, or Telecommunications being desirable but not essential.

Practical experience in order management and provisioning often outweighs formal education. provisioning Order Management Experience is preferred but not essential - Experience in placing and managing customer orders across multiple systems and supplier platforms, ensuring accuracy and timely delivery.

Next Steps

All applications should be submitted online, and I'll be back in touch after the vacancy closing date to let you know the outcome. Should you need any further assistance please contact [email protected]

Apply Now

Refine Your Search

retention manager jobs in reading, brk

Order Manager

Customer Services Executive

Key Account Manager

Curriculum Manager - Lifeskills

Regional Development Manager

Customer Success Manager

Boarding Experience Manager

Regional Manager (Catering) - Oxfordshire/Berkshire

Customer Success Manager (maternity cover)

Sales Enablement & Training Manager

Customer Service Representative

People Lead â€“ Defence

Customer Success Manager (Life Sciences)

Human Resources Manager – Luxury Hospitality Operations

Customer Success Lead (Life Sciences)

Manager, Support Operations

Account Manager

Records & Archive Interim Manager

Responsible individual

Account Manager

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