Senior customer support representative Work, Jobs in Reading, Brk (with Salaries)

Senior Customer Success Manager
Rocket Software —Newbury
- Full-time
- Sales
- Bachelor's degree
- Marketing
Sales Development Representative
TP-Link UK Ltd —Reading
- £35,000 - £40,000 a year
- Full-time
- Microsoft Outlook
- Sales
- Salesforce
- Free parking
- Annual leave
Quick apply
Senior Online Clerk
BCA —Hook
- £29,000 a year
- Monday to Friday
- Remote
- Flexible schedule
Quick apply
4h
Operational Support Officer
HM Courts & Tribunal Service —Reading
- £20,001 - £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
- Employee discount
5h
Senior Insight Analyst
NielsenIQ —Oxford
- £36,400 - £41,000 a year
- Full-time
- Hybrid work
- Employee assistance programme
Quick apply
14d
People Business Partner
BaxterStorey UK —Reading
- Up to £60,000 a year
- Full-time
- Hospitality
- Human resources
- Employee assistance programme
- Employee discount
Quick apply
Executive Assistant
QinetiQ —Farnborough
- Full-time
- Travel
- Organisational skills
- Employee discount
Senior Commercial Executive
NielsenIQ —Oxford
- £32,200 - £40,000 a year
- Full-time
- Sales
- Employee assistance programme
- Flexible schedule
Quick apply
Interim Learning & Development Manager
BaxterStorey UK —Earley
- Up to £55,000 a year
- Full-time
- Hospitality
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Senior Project Manager
Glanua —Aldermaston
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Civil engineering
- Annual leave
- Employee assistance programme
Quick apply
Housing Assistant
Pinnacle Group —High Wycombe
- £26,227.50 a year
- Monday to Friday
- Customer service
- Administrative experience
- Travel
- Annual leave
- Employee assistance programme
Quick apply
13d
Customer Experience Lead
Oxford University Press —Oxford
- Full-time
- Hybrid work
- English
- Leadership
- Communication skills
- Employee discount
10d
Global Employee Relations Investigator
HP —Reading
- Full-time
- Bachelor's degree
- Human resources
- Business
3d
Senior Logistics Manager
Healthcare Partners Ltd —Chertsey
- £33,678 - £40,996 a year
- Full-time
9d
Strategic Insight Lead
NielsenIQ —Oxford
- £45,500 - £55,000 a year
- Full-time
- Hybrid work
- Leadership
- Communication skills
- Employee assistance programme
Quick apply
Facilities Manager
Hillingdon Council —Uxbridge
- £63,966 - £68,784 a year
- Contracts
- Leadership
- Free parking
- Employee discount
18h
Insight Manager
NielsenIQ —Oxford
- £45,500 - £53,836 a year
- Full-time
- Hybrid work
- Presentation skills
- Team management
- Leadership
- Employee assistance programme
Quick apply
14d
Senior Client Executive - Corporate
NetApp —Windsor
- Full-time
- Hybrid work
- Azure
- AWS
- Annual leave
- Employee assistance programme
Safeguarding Officer
Buckinghamshire New University —Uxbridge
- £33,951 - £37,694 a year
- Weekend availability
- Hybrid work
- Microsoft Office
- Travel
- Employee discount
Placement Systems Support Administrator
Buckinghamshire New University —High Wycombe
- £26,093 - £28,778 a year
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
12d

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senior customer support representative jobs near reading, brk

Senior Customer Success Manager

Rocket Software -
Newbury

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Job details

Full-time

Qualifications

Sales
Information security
Bachelor's degree
Marketing

Full job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description Summary:

The Senior Customer Success Manager is an experienced team member within Customer Success and exhibits the core Rocket values in their everyday work. The Senior CSM will take ownership of their customer interactions and go above and beyond to ensure resolution and long-term success for their customers. The Senior CSM will foster internal cross-functional relationships in support of our customer’s needs. They will be a bridge between our customer and internal teams in order to provide transparency and continual improvement for our customers. They will be a mentor and help the team as needed with Rocket processes and general questions.

Essential Duties & Responsibilities

Takes ownership of managing their book of business and customer needs

Strong understanding of Rocket’s products, customer base and processes

Work within the Gainsight platform to ensure all customer inputs are addressed

Coordinate with cross functional teams within Rocket to provide for our customer’s needs and foster positive experiences

Acts as a mentor for junior level representatives

Strong executive presence and desire to build partnerships with our customers

May recommend customer engagement business process improvements

Experience & Qualifications

6 years of related customer support or customer engagement experience

Bachelor’s degree preferred

Have advanced knowledge of Rocket’s products and services

Experience leading initiatives with cross-functional teams (Sales, Marketing, Support)

Preferred Qualifications:

Database and Analytics experience

Gainsight Experience

Information Security:

Information security is everyone’s responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.

Diversity, Inclusion & Equity:

At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce.

Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to [email protected]. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Apply Now

Refine Your Search

senior customer support representative jobs in reading, brk

Senior Customer Success Manager

Sales Development Representative

Senior Online Clerk

Operational Support Officer

Senior Insight Analyst

People Business Partner

Executive Assistant

Senior Commercial Executive

Interim Learning & Development Manager

Senior Project Manager

Housing Assistant

Customer Experience Lead

Global Employee Relations Investigator

Senior Logistics Manager

Strategic Insight Lead

Facilities Manager

Insight Manager

Senior Client Executive - Corporate

Safeguarding Officer

Placement Systems Support Administrator

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