Service desk manager Work, Jobs in Reading, Brk (with Salaries)

2nd Line Support Consultant
BCN Group —Reading
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Azure
- Travel
- Computer networking
- Annual leave
- Employee assistance programme
Quick apply
1d
Service Operations Specialist
Honda —Bracknell
- Full-time
- Hybrid work
- Microsoft Word
- Continuous improvement
- Communication skills
- Flexitime
- Work from home
1d
Application Support Analyst
Clinisys —Woking
- Hybrid work
- Mentoring
- Organisational skills
- Training & development
Senior Support Services Agent
QinetiQ —Farnborough
- £34,000 a year
- Full-time
- Mentoring
- In-person
- Employee discount
Service Desk Administrator - Saturday & Bank Holiday only
Retail-FCL —Basingstoke
- From £13.50 an hour
- Part-time
- Customer service
- In-person
- Employee discount
Quick apply
8d
Support Desk Representative
Dynamic Planner —Reading
- Hybrid work
- Salesforce
- Writing skills
- Financial services
Customer Service Advisor
Nominet —Oxford
- Rotating shift
- Hybrid work
- Communication skills
- Annual leave
- Employee assistance programme
1d
Executive Experience Lead
IFS —Staines-upon-Thames
- Full-time
- Computer Science
- Bachelor's degree
- Continuous improvement
Quick apply
14d
Lead Oracle DBA Consultant
Clinisys —Woking
- Remote
- Team management
- AI
- Leadership
Operational Readiness Lead
DXC Technology —Farnborough
- Full-time
- Continuous improvement
- Communication skills
Sr Manager, End User Services & Workplace Technology
Hollister Europe Limited —Winnersh
- Hybrid work
- Computer Science
- English
- Bachelor's degree
1d
AMPA Systems Administrator, Farnborough
GBA5 EntServ UK Limited —Farnborough
- Weekend availability
- Microsoft Word
VIP Support Lead
IFS —Staines-upon-Thames
- Full-time
- Computer Science
- Bachelor's degree
- Continuous improvement
Quick apply
1d
Systems Administrator - Platform Migration & Merge Specialist
Hawk-Eye Innovations (HEI) —Basingstoke
- £50,000 - £80,000 a year
- Full-time
- Hybrid work
- Google Suite
- Analysis skills
- SharePoint
- Annual leave
- Employee discount
2nd / 3rd Line Security Analyst
KYOCERA Document Solutions —Reading
- Mentoring
- Employee assistance programme
Network Engineer
UK Connect —Farnborough
- Up to £65,000 a year
- Full-time
- Mentoring
- Training & development
- Free parking
- Annual leave
Quick apply
Service Desk Engineer
Motion Applied —Camberley
- Hybrid work
- Annual leave
Quick apply
AMPA Systems Administrator, Farnborough
DXC Technology —Farnborough
- Weekend availability
- Microsoft Word

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service desk manager jobs near reading, brk

2nd Line Support Consultant

BCN Group -
Reading

Quick apply

Job details

Full-time
£30,000 - £35,000 a year
1 day ago

Benefits

Cycle to work scheme
On-site gym
Annual leave
Company pension
Tech scheme
Employee assistance programme
Employee discount
Car scheme

Qualifications

Microsoft Windows Server
Technical troubleshooting
Customer service call handling
Driving Licence
Azure
Inbound customer enquiry call handling
Incident queue management
Ticket management
Microsoft SQL Server
Microsoft Exchange
Sonicwall
Firewall
Technical support incident logging
Computer networking
Mobile device management
SharePoint
SAN
Customer support
VMWare
Customer interaction
IT incident logging
Training & development
Microsoft Azure
Intune
Help desk

Full job description

Job title: 2nd Line Support Consultant

Reports to: Operations Manager

Location: UK based with occasional travel to client sites

Hours: Monday to Friday, 37.5 hours per week
Salary: Competitive + BCN benefits

About BCN:

At BCN we unite people and technology to enable organisations to fly.

We believe people and organisations can achieve anything using technology to it’s full potential. Our role is to help them understand what is possible, implement in the right way and utilise their technology to achieve their ambitions. Which is why we put people front and centre – building client relationships for life and fostering a culture where our people thrive.

We are a leading managed IT services provider and technology consultant, specialising in delivering transformative technology solutions with industry-leading client experience across business, public sector and not for profit organisations. From cloud computing, cybersecurity, and data management to power app development, we are dedicated to pioneering technology with Microsoft innovation.

Guided by our 3 values of building relationships, customer success and passion and dedication, we are on a mission to make BCN the most trusted tech partner in the UK today. The kind of company clients want to work with, and people want to work for.

We are delighted you are on this journey with us!

Focus of the role:

BCN Group have an opportunity for an experienced 2nd Line Support Consultant to join our service desk team. The role will act as an escalation point for 1st line engineers, you will be responsible for providing email and telephone based technical support to our vast client base, resolving a wide range of technical customer issues and escalating support requests where necessary to ensure that queries are resolved in line with agreed SLAs.

Our ideal person will be an experienced Support Consultant ideally from a Managed Service Provider background. You will assist in developing the support team’s technical knowledge and be able to communicate clearly and regularly with both the customer and the account manager on progress made on issues raised. A passion for IT and providing outstanding customer service is essential.

Responsibilities:

Providing 2nd line technical support for hardware and software issues.
Ensuring all calls are logged into the helpdesk system and having ownership that all progress notes are added to all calls.
Managing the timely resolution of open calls and call actions across all customers.
Take ownership of incidents assigned to you and manage them through to resolution.
Ensure that any technical or operational issues on a service ticket are escalated efficiently.
Ability to research ideas and concepts in order to source suitable technical solutions or resolve problems
‘Hands-on’ problem-solving approach; solving problems within strict SLA timeframes
Provide on-site support for customers as and when required
Delivering exceptional customer service and demonstrating the ability and desire to go ‘above and beyond’ for our customers.

Person, Skills & Experience:

Microsoft Windows server (2016 and 2019, 2022, and 2025)
O365 and its complimentary addons (OneDrive, Teams, Flow, Planner etc)
Strong troubleshooting experience with one or more of the following:
Azure
Hyper-V/VMware
Intune/MDM
Exchange
SQL Server
SharePoint
Storage (SANs & NAS)
Antivirus (particularly Defender, Webroot & Sophos)
Firewall fundamentals (Fortinet/SonicWall)
Networking fundamentals (managed switching, VLAN’s)
Excellent general hardware/software troubleshooting and problem-solving skills
Advanced virtualisation troubleshooting (Hyper-V/VMware)
Advanced firewall troubleshooting (Fortinet/SonicWall)
Advanced networking skills
Advanced Intune/MDM skills
Storage troubleshooting (SANs & NAS)
Advanced Exchange troubleshooting

Advanced SQL Server troubleshooting
Must have your own vehicle and a UK clean drivers license with business use insurance

Why BCN?

The opportunity to shape your own future with industry leading training and development, with access to our BCN Academy.
Competitive salary with the ability to progress.
23-days holiday allowance, increasing with length of service, plus bank holidays, an extra day off on your birthday and the option to buy more!
Company pension scheme.
2 paid leave days per year to volunteer and support your local community – if it matters to you it matters to us.
Health cash plan with free access to a confidential Employee Assistance Programme (EAP) supporting bereavement, financial, health and wellbeing, and much more
Life assurance
Cycle to work scheme, electric vehicle scheme, home and tech scheme, and retail discounts.
Balancing work, life, and fitness can be challenging, so we offer a free on-site gym at our Manchester and Leeds locations to make it easier to stay active.
Long service recognition to celebrate all the milestones
Beer (or soft drinks) and Pizza Thursday’s, dress down every day, social events such as Summer BBQ, Christmas party and lots more!

Quick apply

Refine Your Search

service desk manager jobs in reading, brk

2nd Line Support Consultant

Service Operations Specialist

Application Support Analyst

Senior Support Services Agent

Service Desk Administrator - Saturday & Bank Holiday only

Support Desk Representative

Customer Service Advisor

Executive Experience Lead

Lead Oracle DBA Consultant

Operational Readiness Lead

Sr Manager, End User Services & Workplace Technology

AMPA Systems Administrator, Farnborough

VIP Support Lead

Systems Administrator - Platform Migration & Merge Specialist

2nd / 3rd Line Security Analyst

Network Engineer

Service Desk Engineer

AMPA Systems Administrator, Farnborough

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