Customer and stakeholder engagement lead Work, Jobs in Reading, Eng (with Salaries)

Director of Customer Engagement and Operations, EMEA
IPCI —High Wycombe
- Hybrid work
- Data analysis skills
- Analysis skills
- Continuous improvement
Quick apply
14d
Customer Experience and Quality Lead
Healthcare Partners Ltd —Guildford
- £41,956 - £50,524 a year
- Full-time
- Continuous improvement
- Travel
- Communication skills
14h
Commercial Excellence Lead - Brand Outsourcing and HCP Engagement
IQVIA —Reading
- Full-time
- Hybrid work
- CRM software
- Analysis skills
- Communication skills
Customer Success Lead (Life Sciences)
Honeywell —Bracknell
- Full-time
- Remote
- Bachelor's degree
- No degree
- Travel
Head/Director TAM Transformation & Services, Airports
SITA Switzerland Sarl —Reading
- Full-time
- Hybrid work
- Master's degree
- Business development
- Continuous improvement
- Work from home
- Employee assistance programme
Campaign Lead - Resilient Position, Navigation and Timing
Roke Manor Research Limited —Woking
- Conflict management
Category Specialist / Senior Category Specialist
Avia Technique Limited —Wokingham
- £32,850 - £52,525 a year
- Full-time
- Hybrid work
- Business development
- Travel
- Mentoring
- Free parking
Quick apply
10d
Front of House (FOH) Building Host
Ethos Farm —Reading
- £15.10 an hour
- Part-time
- Microsoft Powerpoint
- Computer literacy
- Front desk
Quick apply
5d
Market Manager - Bed Frame, Surface and Safe Patient Handling
Baxter —Reading
- Remote
- Marketing
- Analysis skills
- Bachelor's degree
- Annual leave
IBP Change and Learning Support (6-9 month fixed term role)
PepsiCo —Reading
- Training & development
- Leadership
- Communication skills
Head of Workplace Experience
Mitie —Reading
- Hospitality
- Presentation skills
- Continuous improvement
3d
Campaign Lead - Resilient Position, Navigation and Timing
Roke —Woking
- Full-time
- Conflict management
Head/Director Business Consulting
SITA Switzerland Sarl —Reading
- Full-time
- Hybrid work
- Management
- Master's degree
- Business
- Work from home
- Employee assistance programme
Operations Manager - Reading School
Reading Borough Council —Reading
- £33,143 - £44,075 a year
- Full-time
- Project management
- Continuous improvement
- Travel
Sampling Team Manager
Thames Water Utilites —Reading
- £55,000 - £65,000 a year
- Full-time
- Training & development
- Communication skills
9d
Head of Professional Services
TIEVA —Reading
- Full-time
- Hybrid work
- Team management
- Conflict management
- Free parking
- Employee assistance programme
Quick apply
Head of Marketing - Brand Outsourcing and HCP Engagement
IQVIA —Reading
- Full-time
- Hybrid work
Sr. Services Program Manager
Proofpoint —Reading
- Full-time
- CRM software
- Marketing
- Analysis skills
Transformation Programme Manager
Neos Networks —Reading
- Full-time
- Hybrid work
- Engineering
- No degree
- Budgeting
Customer Success Manager
Mysoft —Church Crookham
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- CRM software
- Analysis skills
- Travel
- Free parking
- Employee assistance programme
Quick apply

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Director of Customer Engagement and Operations, EMEA

IPCI -
High Wycombe

Quick apply

Job details

14 days ago

Qualifications

Customer relationship building
Operations management
Stakeholder collaboration
Client engagement
Stakeholder liaison
Data analysis skills
Change management
Analysis skills
Stakeholder coordination
Continuous improvement
Continuous improvement cycles oversight
Customer relationship management
Operational strategy development
Change leadership
Customer support
Multidisciplinary collaboration
Leadership
Operations leadership experience
Stakeholder management

Full job description

Director of Customer Operations and Engagement, EMEA

High Wycombe HP11 2EE

Hybrid working - 3 days office based

IPC International, the purchasing and supply chain organisation for Subway Franchisees in EMEA and APAC, has an excellent opportunity for an experienced Director of Customer Operations and Engagement, EMEA to join our team.

Its an exciting time for the organisation IPC International was formed in 2025 by bringing together the IPC EMEA and IPC Asia Pacific teams, to create a single, global business.

As part of the business transformation, we are now looking for an experienced Director of Customer Engagement & Operations to lead our customer operations strategy across the EMEA region.

This is a high-impact leadership role responsible for delivering operational excellence, strengthening customer and franchisee engagement, and ensuring a consistently outstanding experience across a diverse international network.

The role will be leading a multi discipline team within customer engagement and operations including support desk, technology support desk, in-market engagement teams and Master Franchisee and customer support teams.

If you're an influential leader who thrives in a fast-paced international environment and enjoys balancing strategic thinking with hands-on execution, we'd love to hear from you.

About the Role

As Director of Customer Engagement & Operations, EMEA, you will own the end-to-end customer and franchisee operational experience across the region. You'll be responsible for building strong relationships with franchisees and customers, leading support operations, overseeing service deployment and change initiatives, and ensuring operational excellence is embedded across every stage of the customer journey.

You'll work collaboratively across multiple functions to deliver exceptional service, improve operational performance, and provide the insight needed to influence strategic decisions at both regional and international level.

Working closely with our executive leadership team, regional board, customers, franchisees and strategic partners, you'll shape how we engage, support and enable our customers while driving operational performance, continuous improvement and service innovation.

What You'll Be Responsible for

Customer & Franchisee Engagement
Operational Leadership
Customer Support & Service Delivery
Service Deployment & Change Management
Stakeholder Leadership

About You

You'll be an accomplished operational leader with extensive experience delivering customer excellence across complex, international organisations.

You'll bring:

Significant leadership experience in customer operations, service delivery or customer engagement
Experience working within franchise or multi-site operating environments
A proven ability to influence senior stakeholders, including executive leadership teams and boards
Strong commercial awareness combined with operational excellence
Experience leading customer support functions and service delivery teams
A track record of driving continuous improvement, automation and operational efficiency
Excellent analytical skills with the ability to turn data into actionable insights
Outstanding communication, relationship-building and stakeholder management skills
The ability to operate confidently across multiple countries, cultures and functions
A hands-on leadership style with the ability to balance strategy and execution

Why Join Us?

This is an opportunity to make a significant impact across an international organisation at an exciting stage of growth and transformation.

You'll work alongside a collaborative executive team, influence strategic direction, and help shape the future of customer engagement across the EMEA region while leading initiatives that deliver measurable value for customers, franchisees and the business.

What is important to us?

Our culture and values are at the heart of everything we do and are an important part of our hiring process.

Our three values are:

We are empowered - we have the freedom to make a difference together.
We collaborate - we trust and depend on each other. We contribute. We succeed together.

We deliver on our commitments - we deliver on our commitments together, individually, today and tomorrow.

About us

IPC International, created by bringing together two strong teams, IPC EMEA and IPC Asia Pacific, is a go-to and trusted supply chain partner, with over 20 years proven experience supporting Subway Franchisees and rapidly scaling store growth across complex markets.

With international coverage through our vast supplier and distributor base, and an unmatched portfolio of services, we support the end-to-end supply chain. All of this is powered by great people, execution and technology.

https://www.ipcinternational.com/

Quick apply

Refine Your Search

customer and stakeholder engagement lead jobs in reading, eng

Director of Customer Engagement and Operations, EMEA

Customer Experience and Quality Lead

Commercial Excellence Lead - Brand Outsourcing and HCP Engagement

Customer Success Lead (Life Sciences)

Head/Director TAM Transformation & Services, Airports

Campaign Lead - Resilient Position, Navigation and Timing

Category Specialist / Senior Category Specialist

Front of House (FOH) Building Host

Market Manager - Bed Frame, Surface and Safe Patient Handling

IBP Change and Learning Support (6-9 month fixed term role)

Head of Workplace Experience

Campaign Lead - Resilient Position, Navigation and Timing

Head/Director Business Consulting

Operations Manager - Reading School

Sampling Team Manager

Head of Professional Services

Head of Marketing - Brand Outsourcing and HCP Engagement

Sr. Services Program Manager

Transformation Programme Manager

Customer Success Manager

I want to receive the latest job alerts for customer and stakeholder engagement lead in reading, eng

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