Lead network Work, Jobs in Reading, Eng (with Salaries)

Assistant Customer Service Manager
Return on Investment Ltd —Walton-on-Thames
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Communication skills
- Annual leave
- Gym membership
Quick apply
8d
Network Delivery Lead
DXC Technology —Farnborough
- Full-time
- Analysis skills
- Computer networking
- In-person
4d
VodafoneThree - Exchange & Network Delivery Lead
Vodafone —Reading
- Full-time
- Computer networking
- Communication skills
- Employee discount
Functional Skills Lead
Berkshire Healthcare NHS Foundation Trust —Reading
- £39,959 - £48,117 a year
- Part-time
- English
- Education
- Leadership
- Free parking
- Annual leave
1d
Audit Stream Learning and Development - US Curriculum Lead
BDO —Reading
- Full-time
- Management
- Travel
- Communication skills
Senior Delivery Lead
SSE —Reading
- £68,100 - £102,100 a year
- PMP
- IT
- Leadership
- Employee discount
- Gym membership
4d
Production Lead
Archangel Lightworks —Oxford
- Full-time
- Contracts
- Communication skills
- Annual leave
Quick apply
Quality Improvement Lead / Manager
Leonardo UK Ltd —Reading
- £60,000 - £88,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Business
- Communication skills
- Flexible schedule
- Referral programme
Technical & Energy Manager
Serco Group —Bisham
- Up to £48,000 a year
- Weekend availability
- Maintenance
- Organisational skills
- Mechanical knowledge
- Employee assistance programme
12d
Junior Deployment Engineer
SITA Switzerland Sarl —Reading
- Full-time
- Hybrid work
- Azure
- Computer Science
- DevOps
- Work from home
- Employee assistance programme
6h
Specialist IT Services and Support II
Hollister Europe Limited —Winnersh
- £40,000 - £48,000 a year
- Customer service
- Windows
- Analysis skills
- Annual leave
- Employee assistance programme
4d
Lifecycle Project Manager
Serco Group —High Wycombe
- £60,000 - £65,000 a year
- Full-time
- Hybrid work
- Project management
- No degree
- Communication skills
- Employee assistance programme
Lead Infrastructure Engineer
Sopra Steria —Farnborough
- Up to £65,000 a year
- Scripting
- Annual leave
Corporate Account Executive, UK
CrowdStrike —Reading
- Full-time
- Hybrid work
- Sales
- English
- Travel
Senior Network Architect
SSE —Reading
- £59,800 - £89,800 a year
- Full-time
- IT
- Employee discount
- Gym membership
1d
Director, Portfolio Development Process & Standards Lead
CSL Behring —Maidenhead
- £230,000 - £270,000 a year
- Full-time
- Hybrid work
- Nursing
- Master's degree
- Bachelor's degree
VodafoneThree - Delivery Manager Network Deployment
Vodafone —Newbury
- Full-time
- Hybrid work
- Analysis skills
- Leadership
- Employee discount
3d
Project Manager, UK Strategic Governance (12 month FTC)
PepsiCo —Reading
- Microsoft Powerpoint
- Microsoft Excel
- PMP
13d
Senior Commissioning Officer
OXFORDSHIRE COUNTY COUNCIL —Oxford
- £50,269 - £54,495 a year
- Part-time
- Organisational skills
- Annual leave
- Employee assistance programme
Insurance Sales Executive
MotorEasy —Reading
- Up to £50,000 a year
- Full-time
- Sales
- English
- Analysis skills
- Referral programme
Quick apply

I want to receive the latest job alerts for lead network in reading, eng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Assistant Customer Service Manager

Return on Investment Ltd -
Walton-on-Thames

Quick apply

Job details

Permanent | Full-time
£40,000 - £45,000 a year
8 days ago

Benefits

Annual leave
Company pension
Private medical insurance
Gym membership
Car scheme

Qualifications

Customer service
Analysis skills
Communication skills

Full job description

Assistant Customer Service Manager

Location: Walton on Thames, Surrey
Job Type: Full time, Permanent
Working Hours: Standard business weekday hours, hybrid working with 3 days in the office and 2 days remote
Salary: £40,000 - £45,000

About Us

At ROI, we support 70% of the UK’s automotive brands in achieving their strategic sales goals and delivering exceptional customer service. By merging innovative marketing strategies with cutting edge tech solutions, we connect consumers and manufacturers, driving industry transformation. Our expertise shines through our work with global brands like BMW, JLR, Volvo, Kia, and Volkswagen.

As we continue to grow, we're looking for an Assistant Customer Service Manager to help deliver a high performing, customer focused customer service operation. This is an exciting opportunity to play a key role in shaping customer experiences, supporting operational excellence and driving continuous improvement across a complex service environment.

The Role

We’re looking for a confident and collaborative Assistant Customer Service Manager to join our team. Reporting to the wider Customer Service leadership team, you will own the delivery of a consistent, compliant and high quality customer experience while working closely with operational teams, dealer partners and key stakeholders across the business.

This role combines operational performance management, complex case resolution, stakeholder engagement and continuous improvement. You’ll lead on high risk customer cases, legal and regulatory compliance, develop team capability and use insight to drive service enhancements that improve both customer outcomes and operational performance.

Key Responsibilities

Own the performance and effectiveness of the customer contact operation, ensuring excellent customer outcomes across all service channels.
Monitor service performance, customer satisfaction and complaints metrics, identifying opportunities for continuous improvement.
Provide leadership, coaching and direction to Senior Customer Service Advisors.
Manage complex customer cases, including vehicle rejections, Consumer Rights Act cases and other escalated issues.
Act as a key point of contact for dealer network escalations, disputes and customer concerns.
Deliver best in class customer service response to major incidents, ensuring clear communication and effective resolution.
Analyse customer feedback, complaints and performance data to identify trends and drive service improvements.
Produce insight and reporting to support decision making and highlight risks and opportunities.

What We’re Looking For

We’re looking for a proactive and customer focused professional who enjoys solving complex challenges, building strong relationships and driving continuous improvement. If you thrive in a fast paced environment and are passionate about delivering exceptional customer experiences, we'd love to hear from you.

Key Skills & Experience

Experience working within a customer service, customer experience or contact centre environment.
Experience managing complex customer cases, complaints and escalations.
Understanding of the Consumer Rights Act and its application within customer case handling.
Strong stakeholder management and communication skills.
Strong analytical and problem solving skills.
Experience coaching, developing or supporting team members.
Experience working with dealer networks or vehicle rejection cases would be advantageous.

Why Join Us?

We understand how important it is to look after our employees so in return for the hard work, we offer amazing benefits including:

A £500 annual health and wellbeing allowance to use against products and services to improve your mental or physical wellness such as gym membership, sportswear, wellness apps and additional healthcare cover for dependents.
Access to education bursaries to learn new skills.
A day off and a voucher to get yourself something nice on your birthday.
Company pension.
Healthcare plans including private medical insurance and dental cover.
22 days annual leave rising to 30 with length of service.
Subsidised car purchase schemes available.

How to Apply

If you're interested in joining us as an Assistant Customer Service Manager, apply today.

We encourage applications from all backgrounds and are committed to providing an inclusive, supportive workplace.

Quick apply

Refine Your Search

lead network jobs in reading, eng

Assistant Customer Service Manager

Network Delivery Lead

VodafoneThree - Exchange & Network Delivery Lead

Functional Skills Lead

Audit Stream Learning and Development - US Curriculum Lead

Senior Delivery Lead

Production Lead

Quality Improvement Lead / Manager

Technical & Energy Manager

Junior Deployment Engineer

Specialist IT Services and Support II

Lifecycle Project Manager

Lead Infrastructure Engineer

Corporate Account Executive, UK

Senior Network Architect

Director, Portfolio Development Process & Standards Lead

VodafoneThree - Delivery Manager Network Deployment

Project Manager, UK Strategic Governance (12 month FTC)

Senior Commissioning Officer

Insurance Sales Executive

I want to receive the latest job alerts for lead network in reading, eng

Related Searches

Explore jobs in more locations

Assistant Customer Service Manager

About Us

The Role

Key Responsibilities

What We’re Looking For

Key Skills & Experience

Why Join Us?

How to Apply

Jobseeker tools

Employer Tools

Browse

Stay Connected