Medical writing Work, Jobs in Reading, Eng (with Salaries)

Customer Services Executive
Healthxchange —Reading
- Up to £30,000 a year
- Monday to Friday
- Hybrid work
- Microsoft Office
- Organisational skills
- IT
- Employee assistance programme
- Employee discount
Quick apply
Non-Medical Prescriber
Change Grow Live —Reading
- £48,987.04 - £54,663.24 a year
- Weekend availability
- Agile
- Communication skills
- Annual leave
- Employee discount
9d
Business Analyst
Reassured —Basingstoke
- £60,000 - £65,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- SQL
- Bachelor's degree
- Free parking
- Annual leave
Quick apply
Lab Technician
Procter & Gamble —Reading
- £34,624.20 a year
- 12 hour shift
- Laboratory experience
- English
- Communication skills
- Free parking
- Annual leave
Senior Medical Writer (remote US-based)
Porterhouse Medical Group —Reading
- Remote
- Management
- Doctoral degree
- Master's degree
- Annual leave
Patient Pathway Administrator
Oxford University Hospitals NHS Foundation Trust —Oxford
- £28,392 - £31,157 a year
- Part-time
5d
Medical Data Reviewer
ICON Plc —Reading
- Full-time
- Nursing
- Microsoft Excel
- Doctoral degree
- Employee assistance programme
Investor Relations Analyst
Thames Water Utilites —Reading
- £45,000 a year
- Part-time
- Hybrid work
- Accounting
- Annual leave
Health and Safety Officer
Tims Dairy Ltd —Gerrards Cross
- From £13.21 an hour
- Full-time
- Computer literacy
- Organisational skills
- In-person
- Bereavement leave
- Referral programme
Quick apply
6d
Quality Inspector
Quickparts —High Wycombe
- £35,000 - £40,000 a year
- Full-time
- Engineering
- English
- Analysis skills
Quick apply
Senior Therapy Assistant
Oxford University Hospitals NHS Foundation Trust —Oxford
- £28,392 - £31,157 a year
- Part-time
- Organisational skills
- Hospice
1d
Senior Medical Writer – UK based, London, Nottingham, Reading
Porterhouse Medical Group —Reading
- Bachelor's degree
- Leadership
1d
Principal Medical Writer
ICON Plc —Reading
- Full-time
- Remote
- Bachelor's degree
- Communication skills
- Employee assistance programme
2d
Medical Writing Manager – Patient Centered Solutions, Strategic & Scientific Research
IQVIA —Reading
- Full-time
- Microsoft Office
- Bachelor's degree
- Medical terminology
Senior or Principal Medical Writer
ICON Plc —Reading
- Full-time
- Remote
- Communication skills
- Employee assistance programme
Digital PR Specialist
Blue Array —Reading
- £32,000 - £36,000 a year
- Full-time
- Hybrid work
- Travel
- Employee assistance programme
- Gym membership
Quick apply
Pharmacovigilance & Medical Affairs Manager
Zentiva Group, a.s. —Guildford
- Full-time
- Organisational skills
- Leadership
11d
ADHD Specialist Nurse Prescriber (Adults)
ADHD CARE LTD —Guildford
- £28,175 a year
- Part-time
- Hybrid work
- Anatomy knowledge
- Medication administration
- Patient care
- Flexitime
- Work from home
Quick apply
9d
Formulation Development Scientist
Immunocore —Oxford
- Doctoral degree
- Master's degree
- Bachelor's degree
FIC Flight Instructor
Leading Edge Aviation —Oxford
- £43,200 - £64,400 a year
- Full-time
- Microsoft Outlook
- Bachelor's degree
- Travel
- Free parking
- Referral programme
Quick apply

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Customer Services Executive

Healthxchange -
Reading

Quick apply

Job details

Up to £30,000 a year

Benefits

Company pension
Employee assistance programme
Employee discount

Qualifications

Microsoft Office
Organisational skills
IT
Customer support
Communication skills
Time management

Full job description

Customer Services Executive

Location: Reading, Hybrid

Reporting to: Customer Services Manager

Salary: up to £30,000 pa, plus discretionary annual performance bonus

Work schedule: Our Customer Services department is open Monday to Friday 8am to 6pm. Your shift will be scheduled either 8am to 5pm or 9am to 6pm.

About Us:

Founded in 2000, Healthxchange is the leading supplier of medical aesthetic products and services to professionals across the UK & Ireland. Healthxchange proudly partner with award-winning brands including Obagi Medical, Medik8 and Jane Iredale to strategically commercialise their products in market. We currently supply over 9,000 clinics with a full range of products (Skincare, Injectables, Energy-based devices) and services (software & education) to support their 360 business needs. The company offers a dynamic environment for innovation and growth in the medical aesthetic space.

About the role:

We’re looking for a dynamic, people-focused individual to join our Customer Services team and play a key role in delivering outstanding support across phone, email, and live chat. You’ll help create exceptional customer experiences while contributing to the continued success and growth of Healthxchange.

Requirements:

Excellent understanding of what a great customer experience is.
Previous experience in a Customer Support or Contact Centre environment.
Strong organisational skills and able to work to deadlines and deliver results under pressure.
High attention to detail with a focus on quality.
Excellent email writing skills.
Ability to work under pressure in a fast-paced environment, whilst being flexible and adaptable.
Self-motivated, with the ability to work under minimal supervision.
Excellent time management capability.
Proven communication skills, and confident telephone manner.
IT skill such as Microsoft Office and CRM systems (Salesforce desirable)

Responsibilities:

Act as a customer champion, always delivering an excellent customer experience and support with increasing our customer satisfaction and retention.
Take ownership of customer queries, working with internal stakeholders to investigate and provide a full resolution for the customer.
Ensure orders are processed promptly and accurately, adhering to company Standard Operating Procedures and all compliance requirements.
Liaise with external third-party suppliers e.g. delivery companies to investigate and resolve customer delivery issues.
Investigate and respond to customer complaints, providing a resolution in line with customer expectations and in line with company policies.
Ensure customer emails, phone calls and Live Chats are responded to within agreed department response times.
Act as a brand ambassador when interacting with customers, consistently demonstrating high levels of integrity, diligence, and professionalism.
Always act as a team player, working with your colleagues to achieve department goals and objectives.
Maintain accurate records within our customer database and CRM system.
Support with initiatives to upsell or promote HXP’s products or services.
Maintain an up-to-date knowledge of company products and procedures.
Provide support with ad-hoc projects and tasks as required.

Benefits

Company pension, annual performance bonus, 23 days holiday plus bank holidays (and increasing with service), staff discount, staff social events, access to Health Assured EAP.

Healthxchange is committed to creating a diverse and inclusive work environment. We are proud to be an equal opportunity employer, and we welcome and encourage applications from all qualified individuals regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability status, marital status, or any other legally protected status. All employment decisions are based on merit, qualifications, and business needs.

Work Location: Hybrid remote in Reading RG2 0NH

Quick apply

Refine Your Search

medical writing jobs in reading, eng

Customer Services Executive

Non-Medical Prescriber

Business Analyst

Lab Technician

Senior Medical Writer (remote US-based)

Patient Pathway Administrator

Medical Data Reviewer

Investor Relations Analyst

Health and Safety Officer

Quality Inspector

Senior Therapy Assistant

Senior Medical Writer – UK based, London, Nottingham, Reading

Principal Medical Writer

Medical Writing Manager – Patient Centered Solutions, Strategic & Scientific Research

Senior or Principal Medical Writer

Digital PR Specialist

Pharmacovigilance & Medical Affairs Manager

ADHD Specialist Nurse Prescriber (Adults)

Formulation Development Scientist

FIC Flight Instructor

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