Office experience & leadership support Work, Jobs in Reading, Eng (with Salaries)

Complaints Team Leader
Novuna —Newbury
- Up to £38,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Financial services
- Leadership
Part-time HR Manager (Learning & Development/ Organisational Development)
Reading Students' Union —Reading
- £26,139.74 a year
- Part-time
- Hybrid work
- Project management
- University
- Human resources
- Annual leave
Quick apply
Customer Service Team Leader
Macfarlane Group —Reading
- £35,000 - £40,000 a year
- Full-time
- Management
- Sales
- Customer service
- Free parking
- Annual leave
14d
Head of Learning and Development
Head Office —London
- £70,000 - £75,000 a year
- Full-time
- Hybrid work
- Analysis skills
- No degree
- Communication skills
- Annual leave
- Employee discount
5d
People, Culture, Wellbeing Programme Delivery Manager
International Wellbeing Insights Ltd —Uxbridge
- £32,000 - £38,000 a year
- Full-time
- Microsoft Excel
- Management
- Data analysis skills
- Free parking
- Sick pay
Quick apply
Assistant Customer Service Manager
Return on Investment Ltd —Walton-on-Thames
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- In-person
- Annual leave
- Gym membership
Quick apply
Sales & Operations Manager - Destination Weddings
Ionian Weddings —Guildford
- £45,000 - £55,000 a year
- Part-time
- Hybrid work
- Customer service
- Microsoft Office
- Organisational skills
- Work from home
Quick apply
Procurement Support (Castrol)
bp —Reading
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Relocation assistance
4d
Digital Vacancies
Thames Water Utilites —Reading
- Hybrid work
- Employee discount
Principal Commercial Manager
AWE —Reading
- £63,270 - £95,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
- Contracts
- Free parking
- Annual leave
Customer Resolutions Team Manager
ArvatoConnect —Datchet
- £34,696 a year
- Full-time
- Hybrid work
- Microsoft Office
- Continuous improvement
- Financial services
7d
Customer Success Team Lead
Carwow —Winnersh
- Full-time
- Hybrid work
- CRM software
- Customer service
- Analysis skills
Customer Service Team Lead
Motohaus Powersports Limited —Hook
- £34,000 a year
- Full-time
- Microsoft Outlook
- Customer service
- Supervising experience
- Free parking
- Annual leave
Quick apply
4d
Management Team PMO
KION Group AG —Basingstoke
- Full-time
- Microsoft Office
- Administrative experience
- Project management
- Annual leave
- Employee discount
Lead Programme Facilitator & Volunteer Manager (Youth Mental Health)
Oxfordshire Discovery College —Didcot
- £27,694 - £30,024 a year
- Part-time
- Hybrid work
- Computer literacy
- Administrative experience
- Supervising experience
Quick apply
Transport Support Services Manager (pay award pending)
Bracknell Forest Council —Bracknell
- £55,224 - £60,728 a year
- Full-time
- Hybrid work
- School
- Annual leave
- Work from home
11d
Director of Customer Operations and Engagement, EMEA
IPCI —High Wycombe
- Hybrid work
- Analysis skills
- Communication skills
Quick apply
Project Manager, UK Strategic Governance (12 month FTC)
PepsiCo —Reading
- Microsoft Powerpoint
- Microsoft Excel
- PMP
Team Leader
Mears Group —Basingstoke
- Up to £40,000 a year
- Monday to Friday
- Microsoft Excel
- Microsoft Office
- Analysis skills
- Annual leave
- Employee assistance programme
Functional Skills Tutor (Experienced)
West Berkshire Training Consortium —Newbury
- Part-time
- English
- In-person
- Care plans
- Employee discount
- Life insurance
Quick apply
4d

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Complaints Team Leader

Novuna -
Newbury

Apply Now

Job details

Full-time
Up to £38,000 a year

Qualifications

Microsoft Office
Automotive service
Financial services
Business coaching
Leadership
Communication skills

Full job description

Hybrid

Newbury

Customer Service & Operations

Full Time

Closing on: Jul 24 2026

up to £38,000 depending on experience

Are you a passionate people leader who loves helping teams succeed? Do you enjoy solving problems, making decisions, and finding creative solutions when challenges arise? Are you organised and customer-focused?

If your answer is 'yes' then keep reading.

Who we are.

From personal leasing for individual customers through to managing entire fleets for some of the UK's best-known brands. At Novuna Vehicle Solutions We're leading the way with Electric Vehicle Leasing, Alternative Fuels and Fleet Electrification. From installing home-charging units for individual drivers to helping our commercial fleet customers select vehicles and plan their infrastructure.

What you'll do.

As a Complaints Team Leader, you'll play a key role in delivering outstanding customer outcomes. Reporting to the Complaints Manager, you'll lead a team of up to six specialists within our 13-person Complaints team, helping to ensure customers receive fair, timely, and effective resolutions.

This is a fantastic opportunity for an experienced people leader who enjoys coaching, developing talent, and creating a high-performing team culture.

You'll be responsible for:

Leading, motivating, and developing your team to achieve excellent performance and customer outcomes
Managing workloads and priorities to ensure regulatory requirements and service standards are consistently met
Supporting colleagues with complex or escalated complaints
Reviewing and quality-checking casework to maintain high standards and deliver an exceptional customer experience

What you'll bring.

We're looking for someone who puts customers first, makes confident decisions, and brings energy and enthusiasm to leading people.

Exposure in complaints management is beneficial, but it's not essential. What's most important is your ability to lead, coach, and inspire a team while maintaining a strong focus on delivering the right outcomes.

You'll be a great fit if you have:

Strong people leadership skills
Excellent communication skills, both written and verbal
Strong problem-solving and decision-making abilities
The ability to prioritise effectively in a busy environment
Good working knowledge of MS Office suite
Knowledge of vehicles, automotive, financial services, or FCA-regulated environments would be advantageous

What's in it for you?

Our benefits package is designed with flexibility in mind, allowing you to customise it to meet your unique needs. Whether you're focused on your health, financial security, or simply want to enhance your lifestyle, we offer a variety of options to support you.

Our offer to you includes:

An excellent bonus scheme
Hybrid working
25 days' holiday, plus bank holidays and the option to buy/sell 5 days
Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year

Being Yourself.

At Novuna, we're a Disability Confident employer, dedicated to creating an inclusive workplace where everyone can be themselves and thrive. If you need any adjustments to support you during the recruitment process, please reach out to us directly.

Please note: This vacancy may close earlier than the advertised closing date if we receive a high volume of applications. We encourage you to apply as soon as possible to avoid disappointment.

#LI-Hybrid

What makes working here different?

At Novuna, you’ll find a supportive, inclusive culture where people are encouraged to be themselves and do their best work. We offer real opportunities to learn and grow, the freedom to make a difference, and the time and trust you need to shine — all while being part of a business that genuinely cares about its people and its impact.

Ready to apply?

Step 1:

Apply for the role via careers.novuna.co.uk

Step 2:

If you match the role criteria we'll contact you for a telephone interview.

Step 3:

We’ll carry out a face to face or online interview (and we may request a second interview if the role you're applying for is a more specialist role).

Step 4:

We’ll contact you with feedback, and maybe even a job offer.

Apply Now

Refine Your Search

office experience & leadership support jobs in reading, eng

Complaints Team Leader

Part-time HR Manager (Learning & Development/ Organisational Development)

Customer Service Team Leader

Head of Learning and Development

People, Culture, Wellbeing Programme Delivery Manager

Assistant Customer Service Manager

Sales & Operations Manager - Destination Weddings

Procurement Support (Castrol)

Digital Vacancies

Principal Commercial Manager

Customer Resolutions Team Manager

Customer Success Team Lead

Customer Service Team Lead

Management Team PMO

Lead Programme Facilitator & Volunteer Manager (Youth Mental Health)

Transport Support Services Manager (pay award pending)

Director of Customer Operations and Engagement, EMEA

Project Manager, UK Strategic Governance (12 month FTC)

Team Leader

Functional Skills Tutor (Experienced)

I want to receive the latest job alerts for office experience & leadership support in reading, eng

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