Patient services lead Work, Jobs in Reading, Eng (with Salaries)

Farnham Integrated Care Services (FICS) Manager
Farnham Integrated Care Services —Farnham
- £37,000 - £45,000 a year
- Full-time
- Management
- GP surgery experience
- Microsoft Office
- Free parking
- Employee discount
Quick apply
Ambulance Care Assistant
EMED Group —Reading
- £12.71 an hour
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
11d
Regional Specialist
IQVIA —Reading
- Full-time
- Remote
- Microsoft Office
- Bachelor's degree
- Communication skills
Assistant Branch Manager - Farnham
Leightons Opticians & Hearing Care —Farnham
- £28,000 - £35,000 a year
Quick apply
Rehabilitation Engineer
AJM Healthcare —Reading
- Customer service
- Annual leave
- Employee assistance programme
Quick apply
12d
Senior Patient Services Administrator
Hampshire Hospitals NHS Foundation Trust —Basingstoke
- £28,392 - £31,157 a year
- Part-time
7d
Head of Complex Care Commissioning
NHS Thames Valley Integrated Care Board —Oxford
- £79,504 - £91,609 a year
- Full-time
5d
Patient Pathway Administrator
Oxford University Hospitals NHS Foundation Trust —Oxford
- £28,392 - £31,157 a year
- Part-time
6d
Chief Operating Officer
Buckinghamshire Healthcare NHS Trust —Aylesbury
- Full-time
- Annual leave
10d
Ambulance Care Assistant (Nights)
EMED Group —Reading
- £12.71 an hour
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
11d
Clinical Lead – Pre Assessment
Circle Health Group —Reading
- Up to £44,500 a year
- Full-time
- Hospital
- Leadership
- Communication skills
- Employee discount
- Life insurance
Emergency Planning Officer
Hampshire Hospitals NHS Foundation Trust —Basingstoke
- £39,959 - £48,117 a year
- Full-time
11d
Inclusive Chaplain
Oxford University Hospitals NHS Foundation Trust —Oxford
- £39,959 - £48,117 a year
- Part-time
- Hospital
10d
Research Facilitator
Hampshire Hospitals NHS Foundation Trust —Basingstoke
- £32,073 - £39,043 a year
- Part-time
9d
Site Enrollment and Engagement Lead
IQVIA —Reading
- Full-time
- Remote
- Customer service
- English
- Bachelor's degree
Full or part-time Reception Manager
Emmer Green Surgery —Caversham
- £16 - £17 an hour
- Part-time
- GP surgery experience
- Microsoft Office
- Administrative experience
- Free parking
- Annual leave
Quick apply
3d
MCA DoLs Assessor
NHS Thames Valley Integrated Care Board —Oxford
- £49,387 - £56,515 a year
- Full-time
5d
Support Worker
Keys Children —Thatcham
- £14.45 - £15.15 an hour
- Full-time
- Military
- Driving
Quick apply
Compliance & Quality Manager
IQVIA —Reading
- Full-time
- Analysis skills
4d
People and Patient Manager
Dr Kenyon & Partners —Oxford
- £16.50 - £19.40 an hour
- Full-time
- Management
- GP surgery experience
- Supervising experience
Quick apply
4d

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Farnham Integrated Care Services (FICS) Manager

Farnham Integrated Care Services -
Farnham

Quick apply

Job details

Full-time
£37,000 - £45,000 a year

Benefits

Free parking
Cycle to work scheme
Company pension
Company events
Employee discount
Sick pay
On-site parking

Qualifications

Contract management
Management
Procurement
GP surgery experience
Primary care
Microsoft Office
Analysis skills
Supervising experience
Project management
Certificate of higher education
Team management
Leadership
Communication skills

Full job description

Who we are:

Farnham Integrated Care Service (FICS) is a federation offering services at the heart of Farnham Primary Care Network (PCN). Serving patients from our GP Practices, offering various clinical and non-clinical NHS commissioned services. FICS offers both reactive and proactive care through urgent same day care services and integrated care management.

Role Summary

The ideal candidate will be a strong, proactive and adaptable leader with a proven ability to balance strategic oversight and hands‑on operational management within the primary care sector. They will be a detail‑oriented yet forward‑thinking individual. Experienced and motivated, with a passion in healthcare for delivering high‑quality outcomes for patients and our partner practices. The

The FICS Manager will play a key role in managing the operational delivery and contractual responsibilities of Farnham Integrated Care Services (FICS). They will design, embed and manage commissioned services, ensuring operational excellence, CQC compliance, and strong collaborative working across partner practices and external stakeholders. The role will line manage and support a team of clinical and non-clinical staff.

Key Responsibilities

1. Strategic and Operational Management

Oversee the planning, delivery, and evaluation of FICS services, contributing to strategic objectives and performance frameworks. Ensure smooth daily operations, drive innovation and efficiency, and coordinate cross-practice projects and quality improvement initiatives.

2. Contract and Service Oversight

Manage contracts, SLAs, and commissioned projects, ensuring compliance, renewals, and performance reporting. Oversee appointment systems, gather and analyse patient and staff feedback, and maintain strong relationships with external providers. Ensure governance, audit requirements, and patient satisfaction monitoring are met.

3. Financial and Resource Management

Oversee budgets and financial planning, contribute to cost analysis and funding applications, and support accurate payroll processes.

4. People and Workforce Support

Lead recruitment, onboarding, and staff management, ensuring training compliance and performance reviews. Oversee rotas, promote a positive working culture, and maintain HR documentation. Manage disputes, grievances, absence, and disciplinary processes while keeping up with employment legislation.

5. Governance and Quality Assurance

Ensure compliance with CQC standards, policies, and procedures. Oversee insurance, business continuity, complaints, investigations, and risk management. Maintain data protection, confidentiality, health and safety, and up-to-date governance documentation.

6. Communication and Relationship Management

Act as a key contact for partner practices and stakeholders, coordinate PCN communications, and foster collaboration across teams. Represent FICS in meetings and ensure services adapt to evolving primary care priorities.

7. IT, Data, and Reporting

Ensure accurate data capture and reporting, support digital transformation, and produce insights to inform decision-making. Oversee staff compliance with IT systems and policies.

Person specification

Essential

· Minimum 3 years management experience - strongly consider those that come with experience in primary care/PCN/GP practice

· Strong understanding of CQC compliance

· Excellent organisational, analytical, and communication skills

· Ability to manage multiple priorities and stakeholders effectively

· Leadership and team coordination skills

· Proven supervisory experience line managing a team and handling HR processes

· Adaptable & flexible management style

· Proficiency in Microsoft Office and digital systems

· Financial and contract management awareness

Desirable

· Understanding of NHS contractual frameworks and service delivery

· Knowledge of PCN DES and ICB frameworks

· Experience with EMIS, Ardens, or NHS reporting tools

· Project management qualification or equivalent experience

· Formal finance or procurement training

Job Type: Full-time

Pay: £37,000.00-£45,000.00 per year

Benefits:

Company events
Company pension
Cycle to work scheme
Employee discount
Free parking
On-site parking
Sick pay

Ability to commute/relocate:

Farnham GU9 9QS: reliably commute or plan to relocate before starting work (required)

Application question(s):

Do you have strong awareness of CQC compliance?
Ability to start role as soon as possible?

Education:

Certificate of Higher Education (preferred)

Experience:

financial and contract management: 1 year (required)
line management: 1 year (preferred)
Primary/urgent care managementt: 1 year (required)

Work Location: In person

Quick apply

Refine Your Search

patient services lead jobs in reading, eng

Farnham Integrated Care Services (FICS) Manager

Ambulance Care Assistant

Regional Specialist

Assistant Branch Manager - Farnham

Rehabilitation Engineer

Senior Patient Services Administrator

Head of Complex Care Commissioning

Patient Pathway Administrator

Chief Operating Officer

Ambulance Care Assistant (Nights)

Clinical Lead – Pre Assessment

Emergency Planning Officer

Inclusive Chaplain

Research Facilitator

Site Enrollment and Engagement Lead

Full or part-time Reception Manager

MCA DoLs Assessor

Support Worker

Compliance & Quality Manager

People and Patient Manager

I want to receive the latest job alerts for patient services lead in reading, eng

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