Service delivery director Work, Jobs in Reading, Eng (with Salaries)

Customer Services Manager (Contact Centre)
Healthxchange —Reading
- £40,000 - £45,000 a year
- Monday to Friday
- Team management
- Organisational skills
- Training & development
- Work from home
- Employee assistance programme
7d
Executive Director for Place
Wokingham Borough Council —Wokingham
- £148,609 a year
- Full-time
- Annual leave
- Employee assistance programme
4d
Clinic and Medispa operational manager.
Aura medispa ltd —Henley on Thames
- From £16 an hour
- Part-time
- Social media management
- Research
- Business development
- Free parking
- Profit sharing
Quick apply
5d
Study Engagement and Advice Manager
Buckinghamshire New University —High Wycombe
- £38,784 - £43,482 a year
- Weekend availability
- Hybrid work
- Continuous improvement
- Team management
- Travel
- Employee discount
4d
Junior Health & Safety Advisor
Rhodar Industrial Services Ltd —Reading
- Up to £35,000 a year
- Full-time
- Bachelor's degree
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
Executive Administration Officer - Agrifood Futures
University of Reading —Reading
- £31,236 - £35,608 a year
- Full-time
- Administrative experience
- Organisational skills
- Communication skills
14d
Regional HR Business Partner - South
The Club Company —Twyford
- £0 a year
- Full-time
- Hybrid work
- Hotel
- Continuous improvement
- Human resources
- Employee assistance programme
Audi Corporate Account Executive
Sytner —Reading
- Hybrid work
- Administrative experience
- Employee discount
Head of Global Student Recruitment & Associate Director of Global Engagement
University of Reading —Reading
- £59,966 - £67,468 a year
- Full-time
- Business development
- University
- Recruiting
5d
Deputy Chief People Officer
Hampshire Hospitals NHS Foundation Trust —Basingstoke
- £112,782 - £129,783 a year
- Full-time
- Continuous improvement
- Recruiting
- Contracts
Contract Manager
Ground Control —Reading
- Full-time
- Hybrid work
- Continuous improvement
- Organisational skills
- Contracts
- Annual leave
- Life insurance
Quick apply
Assistant Director for Countywide Services
OXFORDSHIRE COUNTY COUNCIL —Oxford
- £85,682 - £96,260 a year
- Part-time
- Annual leave
- Employee assistance programme
Account Director Oxford
BidvestNoonan —Oxford
- £60,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Team management
Quick apply
13d
Account Director - Reading/South
BCN Group —Reading
- Up to £150,000 a year
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
Quick apply
Property Operations Manager
SouthOxfordshireAndVale —Abingdon
- £76,915 - £83,490 a year
- Team management
- Contracts
- Flexible schedule
Quick apply
11d
Regional HR Business Partner - North
The Club Company —Twyford
- £0 a year
- Full-time
- Hybrid work
- Continuous improvement
- Human resources
- Resort
- Employee assistance programme
Catering Services Director
Sodexo —Ascot
- Continuous improvement
- Leadership
Quick apply
Customer Relations Manager - Reading School
Reading Borough Council —Reading
- £33,143 - £44,075 a year
- Full-time
- CRM software
- Customer service
- Business development
Director of Care Services
Shooting Star Children's Hospices —Guildford
- £90,000 a year
- Full-time
- Hospice
- Annual leave
- Employee assistance programme
Sr Director, Drug Development Lead
IQVIA —Reading
- Full-time
- Remote
- Management
- Doctoral degree
- Master's degree
- Work from home
7d

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service delivery director jobs near reading, eng

Customer Services Manager (Contact Centre)

Healthxchange -
Reading

Apply Now

Job details

£40,000 - £45,000 a year
7 days ago

Benefits

Company pension
Work from home
Employee assistance programme
Employee discount

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Stakeholder collaboration
Stakeholder liaison
Process improvement
Microsoft Office Suite
Complaint handling
Team management
Organisational skills
Management reporting
Customer interaction
Training & development
Rota coordination

Full job description

Customer Services Manager (Contact Centre)

Location: Reading, WFH 2 days/week

Reporting to: Customer Experience Director

Hours: Monday - Friday

Salary: £40,000 - £45,000 + annual bonus

About Healthxchange:

Founded in 2000, Healthxchange is the leading supplier of medical aesthetic products and services to professionals across the UK & Ireland. Healthxchange proudly partner with award-winning brands including Obagi Medical, Medik8, and Jane Iredale to strategically commercialise their products in market. We currently supply over 9,000 clinics with a full range of products (Skincare, Injectables, Energy-based devices) and services (software & education) to support their 360 business needs. The company offers a dynamic environment for innovation and growth in the medical aesthetic space.

About the role:

The Customer Services Manager plays a pivotal role in providing strong leadership, coaching, and support to a team of Customer Services Executives. This individual will ensure that the team delivers exceptional service to our customers at all times while adhering to compliance and regulatory requirements. A key aspect of the role involves driving team performance through coaching and training, with a constant focus on improving customer satisfaction and retention.

Responsibilities:

Ensure a commercial focus within the team, seeking opportunities to grow customer spend, including identifying opportunities and sharing these with our sales teams.

Act as a customer champion, always delivering an excellent customer experience and support with increasing our customer satisfaction and retention.

Ensure all compliance requirements are met and work closely with the Quality team to support compliance and regulatory requirements within the Customer Services team.

Lead by example and positively influence and contribute to team culture.

Conduct regular one to one meetings with team members to review individual and team performance.

Regularly review the quality of work delivered by the team through call recordings and assessment in line with the call quality requirements document.

Provide daily/weekly/monthly reporting on team performance, sharing insights and commentary as required.

Work closely with key stakeholders within the business to identify opportunities to improve existing procedures and seek to improvement streamlined policies to improve efficiencies.

Assist with answering customer calls and emails during busy periods to ensure department service levels are maintained.

Support with the recruitment and induction of new starters, including completing regular meetings during probation to ensure team members achieve the required level.

Manage the department shift and holiday rota to ensure sufficient staffing capacity to support incoming customer volumes and to maintain our service levels.

Manage team member timekeeping and absence in accordance with company policies.

Handle complaint escalations in line with agreed authorisation levels and coach team members to resolve customer complaints.

Take ownership of customer queries, working with internal stakeholders to investigate and provide a full resolution for the customer, whilst balancing the commercial needs of the business.

Ensure all team members receive adequate training and support and support with the writing of department Standard Operating Procedures (SOP) and Work Instructions (WI).

Liaise with external third-party suppliers e.g. delivery companies to investigate and resolve customer delivery issues.

Use Salesforce CRM to accurately record notes on customers accounts, ensuring a record of your customer interactions.

Provide support with ad-hoc projects and tasks as required

Requirements:

Line management experience as a team leader or manager within a customer services/contact centre environment (required)
Experience working in a regulated environment (Pharma preferred)
Coaching skills
Passion for delivering an exceptional customer experience.
Strong organisational skills.
Ability to work under pressure in a fast-paced environment.
Microsoft Office
CRM experience (Salesforce preferred)

Benefits:

Company pension, annual performance bonus, 25 days holiday plus bank holidays (and increasing with service), staff discount, staff social events, access to Health Assured EAP, Birthday off Perk.

Healthxchange is committed to creating a diverse and inclusive work environment. We are proud to be an equal opportunity employer, and we welcome and encourage applications from all qualified individuals regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability status, marital status, or any other legally protected status. All employment decisions are based on merit, qualifications, and business needs.

Apply Now

Refine Your Search

service delivery director jobs in reading, eng

Customer Services Manager (Contact Centre)

Executive Director for Place

Clinic and Medispa operational manager.

Study Engagement and Advice Manager

Junior Health & Safety Advisor

Executive Administration Officer - Agrifood Futures

Regional HR Business Partner - South

Audi Corporate Account Executive

Head of Global Student Recruitment & Associate Director of Global Engagement

Deputy Chief People Officer

Contract Manager

Assistant Director for Countywide Services

Account Director Oxford

Account Director - Reading/South

Property Operations Manager

Regional HR Business Partner - North

Catering Services Director

Customer Relations Manager - Reading School

Director of Care Services

Sr Director, Drug Development Lead

I want to receive the latest job alerts for service delivery director in reading, eng

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