Service resolution manager Work, Jobs in Reading, Eng (with Salaries)

Service Business Operations Manager
Miele —Abingdon
- £45,000 - £50,000 a year
- Full-time
- Continuous improvement
- Leadership
- Employee discount
13d
Complaints Team Leader
Novuna —Newbury
- Up to £38,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Financial services
- Leadership
Assistant Customer Service Manager
Return on Investment Ltd —Walton-on-Thames
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- In-person
- Annual leave
- Gym membership
Quick apply
Customer Resolutions Team Manager
ArvatoConnect —Datchet
- £34,696 a year
- Full-time
- Hybrid work
- Microsoft Office
- Continuous improvement
- Financial services
13d
Service Resolution Manager
Tripadvisor —Oxford
- Hybrid work
- Management
- In-person
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Porsche Personal Case Manager
RAC —Reading
- Up to £27,000 a year
- Monday to Friday
- Hybrid work
- Microsoft Office
- IT
- Communication skills
10d
Sr. CRA 1 - Site Management
IQVIA —Reading
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Work from home
Sustainable Communities Officer - Community Partnerships Service
Reading Borough Council —Reading
- £33,699 - £39,152 a year
- Full-time
- Hybrid work
- Communication skills
6d
Head of Projects - Reading, UK
ESP Global Services Limited —Reading
- £75,000 - £80,000 a year
- Project management
- Leadership
- Communication skills
Quick apply
Associate Director Quality - Client Dedicated ( Regional Clinical Compliance Lead)
IQVIA —Reading
- Full-time
- Remote
- Management
- English
- Microsoft Office
- Work from home
5d
Global Trial Manager, Late Phase Studies, Single-Sponsor Dedicated (home-based in Europe)
IQVIA —Reading
- Full-time
- Remote
- Organisational skills
- Communication skills
- Work from home
Regional Service Manager (South East) - EVOLT Charging Ltd
SWARCO —Chineham
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Head of Service Desks - Reading, UK
ESP Global Services Limited —Reading
- £70,000 - £75,000 a year
- IT
- AI
- Leadership
Quick apply
Global Employee Relations Investigator
HP —Reading
- Full-time
- Bachelor's degree
- Human resources
- Business
Senior HSSE Manager
Steris —Basingstoke
- Full-time
- Management
- Microsoft Office
- Mentoring
Quick apply
EMEA AML Officer
Invesco —Henley on Thames
- Full-time
- Hybrid work
- Spanish
- Project management
- Organisational skills
- Annual leave
- Life insurance
Facilities Manager
NATIVE Communities —Woking
- £55,000 - £60,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Employee assistance programme
- Referral programme
Quick apply
5d
Customer Service / Project Manager
GK Signs & Screenprint Ltd —Alton
- £35,000 - £45,000 a year
- Full-time
- Sales
- Customer service
- ERP systems
- Free parking
Quick apply
5d
Regional Service Manager (South East) - EVOLT Charging Ltd
SWARCO Group —Chineham
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Repairs Coordinator/ Contact Advisor
EHSL Supported Housing —Winnersh
- £28,116.50 a year
- Full-time
- Customer service
- Maintenance
- Microsoft Office
- Annual leave
- Employee discount
Quick apply
12h

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service resolution manager jobs near reading, eng

Service Business Operations Manager

Miele -
Abingdon

Apply Now

Job details

Full-time
£45,000 - £50,000 a year
13 days ago

Benefits

On-site gym
Financial planning services
Discounted gym membership
Employee discount

Qualifications

Continuous improvement
Root cause analysis
Leadership

Full job description

Customer Service Operations Manager

Location: (Until Mid 2026) Abingdon / (Permanent Location) Reading

About the team

Our Customer Service Business Support (SBS) team sits at the heart of Miele's aftersales operation, providing the expertise, leadership, and operational support that enables us to deliver a premium customer experience every day.

SBS is at the heart of Miele's aftersales operation, delivering exceptional customer experiences through expert complaint resolution, field service planning, and operational support. As Customer Service Operations Manager, you will lead our Planning, Customer Resolutions, and Back Office teams, while monitoring operational performance of our outsourced partners. This is a high-impact leadership role responsible for translating strategy into results, driving service performance, developing high-performing teams, and delivering continuous improvement across Service Operations. We're looking for a visible, customer-focused manager who can build capability, create accountability, and use data and insight to deliver exceptional outcomes for our customers and our business.

We strive to make our workplace and culture as future proof as our world-renowned products. Come and join a team that has been evolving since 1899 and help us to continue achieving our philosophy of being ‘Immer Besser’.

Your Responsibilities

Support the delivery of service business objectives through effective planning, coordination, and operational management across Service Business Support functions.
Ensure operational plans, objectives, and performance expectations are clearly communicated, understood, and embedded across the team, creating alignment between business strategy, team goals, and individual performance.
Create and lead a high-performance, customer-focused culture through visible leadership, coaching, development, and clear standards of delivery.
Monitor, manage and improve SBS operational performance and KPI delivery in line with agreed business objectives, using data, customer insight, and root-cause analysis to drive make recommendations and continuous improvement in the team.
Lead the management and resolution of complex customer escalations, executive complaints, regulatory matters, and small claims cases.
Identify opportunities to reduce customer friction and contact demand through process simplification, continuous improvement, and digital self-service initiatives.
Partake in cross-functional service improvement projects and improve customer experience and operational efficiency.

What we are looking for

Proven management within a customer service, contact centre, or service operations environment.
Demonstrable success in creating and delivering operational plans that translate business plans into priorities for the team with measurable outcomes, and sustainable performance improvements.
Experience developing high-performing teams through coaching, performance management, establishing clear accountability and standards, and providing recommendations for succession planning, and capability development.
Experience working with an outsourced contact centre or service delivery partners.
Ability to prioritise competing operational demands and translate complex challenges into clear, actionable plans and outcomes.
Analytical and problem-solving skills, using data, customer insight, and root-cause analysis to drive operational decision-making and continuous improvement.
Experience supporting and embedding operational change across teams, ensuring new processes, standards, and ways of working are consistently adopted and sustained.
Demonstrable experience managing complex customer escalations, complaints, and high-risk service issues through to resolution.
Visible, engaging, and accountable Manager who builds trust, clarity, and confidence through regular communication and presence within the operation.
Customer-focused, with a passion for delivering a premium customer experience.
Resilient and highly organised, with the ability to manage within complexity while maintaining focus on simple priorities and outcomes.

What we offer

A salary of up to £50,000, alongside a competitive benefits package
A bonus opportunity of up to two months’ salary
Extensive discounts on Miele products for you, your family and your friends
Discounted gym membership and a subsidised onsite café
An extensive health cash plan and free eye tests

Additional Information

This is a full-time, permanent position based temporarily at our Abingdon headquarters before the role moves to our future Reading Headquarters in mid-2027. We expect the successful candidate to work from our headquarters full-time to be present with our onsite 3rd line support team. We recognise that travelling temporarily to Abingdon may create additional costs for some candidates, and we can explore appropriate support as part of the recruitment process.

We welcome applications from people of all backgrounds and remain committed to creating an inclusive workplace where everyone can contribute, develop and succeed.

£45,000 - £50,000

Apply Now

Refine Your Search

service resolution manager jobs in reading, eng

Service Business Operations Manager

Complaints Team Leader

Assistant Customer Service Manager

Customer Resolutions Team Manager

Service Resolution Manager

Porsche Personal Case Manager

Sr. CRA 1 - Site Management

Sustainable Communities Officer - Community Partnerships Service

Head of Projects - Reading, UK

Associate Director Quality - Client Dedicated ( Regional Clinical Compliance Lead)

Global Trial Manager, Late Phase Studies, Single-Sponsor Dedicated (home-based in Europe)

Regional Service Manager (South East) - EVOLT Charging Ltd

Head of Service Desks - Reading, UK

Global Employee Relations Investigator

Senior HSSE Manager

EMEA AML Officer

Facilities Manager

Customer Service / Project Manager

Regional Service Manager (South East) - EVOLT Charging Ltd

Repairs Coordinator/ Contact Advisor

I want to receive the latest job alerts for service resolution manager in reading, eng

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