Fundraising & philanthropy occupations Work, Jobs in Redditch, Wor (with Salaries)

Donor Experience Officer - Fundraising
Acorns Children's Hospice —Birmingham
- £31,110 a year
- Full-time
- CRM software
- Customer service
- Organisational skills
- Annual leave
- Employee discount
STEWARDSHIP OFFICER
Worcester Diocesan Board of Finance —Worcester
- £32,408 a year
- Part-time
- Hybrid work
- CRM software
- Customer service
- Travel
Quick apply
13d
Fundraising Development Manager
Birmingham Repertory Theatre —Birmingham
- £43,000 a year
- Full-time
- CRM software
- Management
- Supervising experience
- Health & wellbeing programme
- Employee discount
Quick apply
Community Fundraising and Engagement Executive – West Midlands
James' Place —Birmingham
- £24,160 - £30,200 a year
- Part-time
- Hybrid work
- Salesforce
- Communication skills
- Time management
Place Development and Funding Officer
Powered by CAN —West Bromwich
- £28,288 a year
- Part-time
- CRM software
- In-person
- Leadership
- Free parking
- Health & wellbeing programme
Quick apply
14h
Partnerships Manager
Warwick Nub News —Leamington Spa
- £42,000 a year
- Hybrid work
- Business development
- Communication skills
2d
Charity Fundraiser - Blue Cross
Charity Link —Coventry
- £40,000 - £45,000 a year
- Full-time
- Sales
- Communication skills
- Employee discount
- Referral programme
Quick apply
Face to Face Fundraiser
Eminence Org —Birmingham
- £490 - £650 a week
- Full-time
- Customer service
- In-person
- Communication skills
- Referral programme
Quick apply
6d
Development & Alumni Relations Officer
Warwick Schools Foundation —Warwick
- £21,314 - £24,791 a year
- Organisational skills
14d
Development & Alumni Relations Officer
Warwick School —Warwick
- £21,314 - £30,507 a year
- Full-time
- Organisational skills
14d
Fundraising Lead (East Lancastershire)
St John Ambulance —St. John
- IT
Funding Officer - 12 Month Voluntary Placement (Undergraduate) 2026-2027
Smethwick Youth and Community Centre —Smethwick
- £1,000 a year
- Full-time
- Hybrid work
- CRM software
- Customer service
- In-person
Quick apply
4d
Field Sales Executive
Charity Link —Worcester
- £40,000 - £45,000 a year
- Full-time
- Sales
- Communication skills
- Annual leave
- Employee discount
Quick apply
Fundraising Team Member (East Lancashire)
St John Ambulance —St. John
- IT
Charity Fundraiser- Breast Cancer Now
Charity Link —Dudley
- £35,000 - £45,000 a year
- Weekend availability
- Communication skills
- Employee discount
- Referral programme
Quick apply
Roaming Fundraiser
Local Hospice Lottery —Birmingham
- From £45 a day
- Full-time
- Hospice
- Communication skills
- Flexible schedule
Quick apply
13d
Charity Fundraiser
Charity Link —Coventry
- £40,000 - £45,000 a year
- Full-time
- Sales
- Communication skills
- Annual leave
- Employee discount
Quick apply
College Alumni Relations Officer - College of Social Sciences - 44968 - Grade 6
University of Birmingham —Birmingham
- £33,002 - £39,906 a year
- Part-time
- Microsoft Powerpoint
- Microsoft Office
- Analysis skills
- Annual leave
- Sick pay
1d
Head of Institutional Funding
Human Appeal —Birmingham
- Full-time
- Master's degree
- Bachelor's degree
- Leadership
- Employee discount
Quick apply
Trustee
West Mercia Rape & Sexual Abuse Support Centre —Worcester
- Part-time
- IT

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fundraising & philanthropy occupations jobs near redditch, wor

Donor Experience Officer - Fundraising

Acorns Children's Hospice -
Birmingham

Apply Now

Job details

Full-time
£31,110 a year

Benefits

Annual leave
Company pension
Discounted gym membership
Employee discount

Qualifications

CRM software
Raiser's Edge
Customer service
Fundraising
Organisational skills
Relationship management
Communication skills

Full job description

We're looking for a Donor Experience Officer to play a vital role within Acorns Children's Hospice's Fundraising team. As one of the first points of contact for our supporters, you'll help ensure every donation, enquiry and interaction receives a professional, personal and timely response.

This is a varied role that combines supporter care, relationship building, administration and communications. You'll be responsible for managing the end-to-end journey of donations, from processing gifts and maintaining accurate supporter records through to creating meaningful communications that show donors the impact of their support.

Working with colleagues across fundraising, marketing and care, you'll help deliver supporter journeys and stewardship communications that make supporters feel recognised, valued and connected to the difference they are making for local children and families. At the same time, you'll help ensure our fundraising operations run smoothly through excellent administration, data management and attention to detail.

About the Role

As Donor Experience Officer, you'll play a central role in delivering Acorns' donor experience strategy and ensuring supporters receive an exceptional experience at every stage of their journey with us. You'll balance relationship-focused supporter engagement with the day-to-day administration that underpins successful fundraising activity.

Key responsibilities include:

Acting as a first point of contact for supporter enquiries across email, telephone, social media and written communications.
Supervising the recording, banking and thanking of donations, ensuring supporter gifts are processed accurately and efficiently.
Maintaining accurate and up-to-date supporter information within our CRM system.
Supporting the delivery of donor journeys, stewardship activity and supporter engagement plans.
Creating and coordinating supporter communications, fundraising content and impact reports.
Gathering supporter feedback and using insight to help improve supporter experiences.
Supporting fundraising teams with stewardship planning and engagement activity
Managing fundraising resources and materials to ensure supporters receive what they need at the right time.

About You

We're looking for someone who combines excellent organisational skills with a genuine passion for supporter care.

You'll understand that great donor experiences are built on both meaningful relationships and excellent administration. Whether you're responding to a supporter enquiry, processing a donation or creating stewardship content, you'll take pride in delivering a high-quality experience and ensuring every supporter feels valued.

You'll bring:

Experience in supporter care, fundraising, customer service, administration or relationship management.
Excellent written and verbal communication skills with the ability to create engaging content for a range of audiences.
Strong organisational skills and the ability to manage multiple priorities.
Experience using CRM systems such as Raiser's Edge, Donorfy, Salesforce or similar.
Excellent attention to detail and a commitment to accuracy.
A collaborative and proactive approach to work.
A passion for delivering outstanding supporter experiences.

This role would suit candidates with experience as a Supporter Care Officer, Donor Stewardship Officer, Customer Experience Executive, Customer Relations, Membership or Community Engagement Officer, or Fundraising Officer/Administrator. We also welcome applicants with transferable experience in customer service, relationship management and stakeholder engagement.

About Acorns Children's Hospice

At Acorns, we provide specialist palliative care and support for children with life-limiting and life-threatening conditions and their families across the West Midlands. We support families in our hospices, in their homes and within the community, providing care wherever and whenever it's needed.

As one of the UK's largest children's hospice charities, we need to raise more than £14 million every year to fund our vital services. Every supporter who donates, fundraises or campaigns for Acorns helps make that care possible. The Donor Experience team plays a crucial role in nurturing those relationships and ensuring every supporter understands the impact of their generosity

What We Offer

£31,110 per annum
37.5 hours per week
Based in Birmingham (B29 6HZ)
Employee discounts from leading retailers - including the Blue Light Card
Discounts on refurbished tech
Health cash plan
Gym membership and equipment discount scheme
Bike2Work scheme - save up to 42% on bikes and equipment
Wellbeing, legal and financial support
Career development through our Acorns Academy offering leadership, coaching, fundraising, clinical training and more.
Generous contribution to group personal pension plan (7.5%) or continuation of current NHS pension scheme
NHS pension scheme life assurance or Acorns group life assurance scheme
Annual leave entitlement increases with length of service

You need to be eligible to work in the UK to be considered for this role. We are committed to safeguarding children and vulnerable adults and therefore any successful candidate will be asked to provide two satisfactory references.

As a UNICEF Gold Rights Respecting organisation, we are committed to ensuring that the United Nations Convention for the Rights of the Child is embedded into both culture and practice within the organisation. As an employee you will be a Duty Bearer for Children's Rights and support all children to be Rights Holders.

If you have any questions, please contact us at [email protected]

Find out about our culture, career development, benefits and more here: Why Work for Acorns?

Regarding the application for this vacancy - you don't need to include a supporting statement, but there are a few questions to answer.

Apply Now

Refine Your Search

fundraising & philanthropy occupations jobs in redditch, wor

Donor Experience Officer - Fundraising

STEWARDSHIP OFFICER

Fundraising Development Manager

Community Fundraising and Engagement Executive – West Midlands

Place Development and Funding Officer

Partnerships Manager

Charity Fundraiser - Blue Cross

Face to Face Fundraiser

Development & Alumni Relations Officer

Development & Alumni Relations Officer

Fundraising Lead (East Lancastershire)

Funding Officer - 12 Month Voluntary Placement (Undergraduate) 2026-2027

Field Sales Executive

Fundraising Team Member (East Lancashire)

Charity Fundraiser- Breast Cancer Now

Roaming Fundraiser

Charity Fundraiser

College Alumni Relations Officer - College of Social Sciences - 44968 - Grade 6

Head of Institutional Funding

Trustee

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