Service desk team leader Work, Jobs in Redditch, Wor (with Salaries)

IT Service Desk Support Apprentice
QA Apprenticeships —Redditch
- £15,600 - £21,158 a year
- Monday to Friday
- Communication skills
7d
IT Service Desk Team Leader
Walsall Housing Group —Walsall
- £41,772 - £44,300 a year
- Full-time
- Mentoring
- Organisational skills
- IT
- Annual leave
1d
ICT Support Engineer
Independent Office for Police Conduct —Birmingham
- £34,067 a year
- Hybrid work
- Azure
- Management
- Microsoft Office
- Annual leave
- Employee assistance programme
8d
Plant Hire Technical Support Advisor
SunbeltRentals —Solihull
- Monday to Friday
- Customer service
- Computer literacy
- Microsoft Office
- Annual leave
Quick apply
Service Desk Analyst
Rubix —Sandwell
- Full-time
- Azure
- Microsoft Outlook
- Customer service
13d
Senior Service Desk Engineer
Zenzero Solutions —Coventry
- Azure
- Microsoft Office
- AWS
Technical Services Manager - EUC
The Royal Orthopaedic Hospital NHS Foundation Trust —Birmingham
- £49,387 - £56,515 a year
- Full-time
- Azure
- IT
- Leadership
10d
Service Desk Manager
wavenet —Shirley
- Full-time
- Management
- Team management
- Travel
Quick apply
4d
Modern Workplace - Digital Experience Lead
NTT Ltd —Birmingham
- Scripting
- Communication skills
Service Delivery Manager - Coventry
Novem IT Limited —Coventry
- £40,000 - £55,000 a year
- Full-time
- Azure
- Management
- IT
- Bereavement leave
- Life insurance
Quick apply
4d
Modern Workplace - Digital Experience Lead
NTT Data UK —Birmingham
- Scripting
- Communication skills
IT Service Delivery Manager
HCR —Worcester
- Organisational skills
- IT
- Communication skills
- Annual leave
- Gym membership

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IT Service Desk Support Apprentice
QA Apprenticeships —Redditch
Learning many aspects of providing support to customers, including helping users who have technical issues or need help with supporting applications.
£15,600 - £21,158 a year
7d
ICT Support Engineer
Independent Office for Police Conduct —Birmingham
In addition, you will support the administration of various processes including starters, movers & leavers, ICT service requests, IMACS, information asset…
£34,067 a year
8d

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service desk team leader jobs near redditch, wor

IT Service Desk Support Apprentice

QA Apprenticeships -
Redditch

Apply Now

Job details

Apprenticeship
£15,600 - £21,158 a year
7 days ago

Qualifications

Cloud infrastructure
GCSE
Computer hardware
IT support
Communication skills

Full job description

Start your IT Support career with METCLOUD!

Gain experience of providing 1st & 2nd line support to a range of clients, resolving issues and problems with customers' IT infrastructure, providing insight and proposing solutions to IT issues. You will work on a range of projects, including upgrades, migrations and implementations.

You will be seconded to an IT business in Redditch while undertaking an apprenticeship training program with QA.

As a small company, we provide closer access to experienced engineers and leaders. Apprentices can benefit from a wider variety of responsibilities and more visibility within the business. The company focuses on Microsoft technologies and often supports staff in gaining Microsoft certifications.

Our culture is built around learning, collaboration and opportunity. We want apprentices to feel supported from day one, develop valuable technical and professional skills, and build a long-term career in a fast-growing technology business.

Responsibilities:

Learning many aspects of providing support to customers, including helping users who have technical issues or need help with supporting applications
Dealing with alerts and automated system monitoring
Ensure that all systems and services are proactively maintained, monitored and supported to ensure that we are meeting set SLA's
Monitor the Service Desk email inbox to respond to support calls logged via email
Answer telephone and complete support issues from initial contact to resolution. Log all calls in the relevant Call Logging system
Provide 1st and 2nd line support on calls assigned by a service desk team member or other Support Engineer
Escalate incidents when required to 3rd parties, external resources, or others
Investigate, diagnose and troubleshoot a wide variety of problems with network and computer hardware, device drivers, operating systems and application server software
Write up support calls and maintain documents and records to a professional standard; for example, Request for Change (RFC's), Customer Build Logs and Tech Docs
Attend the site and carry out any on-site support work as required
Provide excellent customer service by understanding the business drivers, taking proactive action and providing clear communication

Desirable skills:

Friendly and approachable attitude
Patience and empathy when helping users
Focus on delivering a positive user experience
Logical thinking
Ability to follow steps to diagnose issues
Willingness to learn and find solutions

Entry requirements:

3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
GCSE Maths and English (or equivalents) at grades 3+ (D or above)
Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information please visit the UK ENIC website.

Working hours: Monday to Friday, 9am - 5:30pm

Benefits:

Private health care (after completing 1 year of service)
Death in Service (after completing a 3-month probation period)
Social gatherings such as go-karting, ten-pin bowling.
Exposure to cloud computing, IT support, cybersecurity, infrastructure, and Microsoft technologies.
Career progression opportunities

Future prospects:

Guaranteed job opportunity once completing the apprenticeship and qualifying. Many apprentices move into roles such as:

IT Support Engineer
Cloud Engineer
Infrastructure Engineer
Cyber Security Analyst
Technical Consultant

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.

Interested? Apply now!

Apply Now

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service desk team leader jobs in redditch, wor

IT Service Desk Support Apprentice

IT Service Desk Team Leader

ICT Support Engineer

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Service Desk Analyst

Senior Service Desk Engineer

Technical Services Manager - EUC

Service Desk Manager

Modern Workplace - Digital Experience Lead

Service Delivery Manager - Coventry

Modern Workplace - Digital Experience Lead

IT Service Delivery Manager

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