Business relationship specialist Work, Jobs in Redditch (with Salaries)

Customer Onboarding & Transition Specialist
Focus Group —Birmingham
- £40,000 a year
- Full-time
- Hybrid work
- PMP
- Customer service
- Analysis skills
Quick apply
Sales Support Specialist – Partner Alliance
CSafe Global —Redditch
- Microsoft Powerpoint
- Microsoft Excel
- Salesforce
Quick apply
Talent Sourcing Specialist
Solid State Group PLC —Redditch
- Full-time
- Travel
- Communication skills
- Annual leave
- Sick pay
Quick apply
13d
Talent Acquisition Specialist
Halfords —Redditch
- Up to £33,500 a year
- Full-time
- Hybrid work
- Databases
- Organisational skills
- Time management
- Annual leave
- Employee discount
3d
Reward Specialist
National Gas —Warwick
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Project management
9d
Community Engagement Executive (South)
Midlands Air Ambulance Charity —Worcester
- £28,000 - £30,000 a year
- Full-time
- CRM software
- Customer service
- Travel
- Free parking
- Store discount
Quick apply
9d
Inside Sales Development Specialist
Omnia Resourcing —Redditch
- Up to £38,500 a year
- Salesforce
- Business development
- Communication skills
- Employee assistance programme
Reward Manager
Midland Heart —Birmingham
- £84,706 a year
- Full-time
- Management
- Continuous improvement
Executive Assistant to Director
Guthrie Roberts LTD —Malvern
- Up to £32,000 a year
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Sales
Quick apply
1d
Asset and Compliance Officer
GRAHAM Group —Redditch
- Full-time
- Continuous improvement
- Travel
- Communication skills
13d
Finance Business Partner
KERRIDGE COMMERCIAL SYSTEMS CORP —Bromsgrove
- Full-time
- In-person
- Business
- Accounting
Quick apply
Place Specialist
WMGC —Birmingham
- £57,000 a year
- Hybrid work
- Databases
Employment Specialist (IPS) - Birmingham & Solihull
Shaw Trust —Birmingham
- £29,556 - £35,413 a year
- Communication skills
- Annual leave
- Employee assistance programme
Senior Arboricultural Consultant
Acorn Environmental Management Group —Redditch
- £30,000 - £35,000 a year
- Business development
- Bachelor's degree
- Continuous improvement
- Annual leave
Employment Specialist - Connect To Work
Better Pathways —Birmingham
- £30,000 a year
- Full-time
- Experience working with individuals with disabilities
- Travel
- Mentoring
- Annual leave
- Sick pay
Quick apply
3d
Reddit Community Manager
Halfords —Redditch
- Up to £40,000 a year
- Full-time
- Hybrid work
- Social media management
- Communication skills
- Analytics
- Annual leave
- Employee discount
Account Manager
KERRIDGE COMMERCIAL SYSTEMS CORP —Bromsgrove
- Full-time
- In-person
- Communication skills
Quick apply
Customer Success Specialist
Align Technology —Birmingham
- Full-time
- Writing skills
- Bachelor's degree
- No degree
- Employee discount
Quick apply
HubSpot Setup & Training Specialist – Local Support
Broadway Kitchens and Bedrooms Ltd —Sutton Coldfield
- Temporary
- In-person
- Free parking
Quick apply
9d
User Researcher
Department for Work and Pensions —Birmingham
- £44,447 - £46,547 a year
- Overtime
- Hybrid work
- Presentation skills
- Annual leave
- Employee assistance programme
10d

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business relationship specialist jobs near redditch

Customer Onboarding & Transition Specialist

Focus Group -
Birmingham

Quick apply

Job details

Full-time
£40,000 a year

Qualifications

Technical project or programme management experience
ITIL Certification
Driving Licence
Stakeholder collaboration
PMP
Customer service
Internal department liaison
Sonicwall
Analysis skills
Quality assurance
IT project management
Customer relationship management
Relationship management
ServiceNow
Customer interaction
Multidisciplinary collaboration
Document management systems
Project management experience
Communication skills
Time management
PRINCE2 Certification

Full job description

Customer Onboarding & Transition Specialist

Hybrid Working ideally from Shoreham-by-Sea Head Office

Potential to work from other offices: Exeter/Birmingham/Manchester

Some UK-wide customer travel expected

Salary £40,000 + Benefits

Own the journey that sets customers up for success

The first 90 days of a customer relationship are critical. We're looking for someone who can orchestrate seamless transitions for businesses moving their IT Managed Services to Focus Group – combining technical knowledge, project coordination, and genuine customer focus to ensure every onboarding is exceptional.

What you'll actually do

You'll be the person responsible for taking new customers from signed contract to fully integrated, confident service users. This isn't just project management or technical delivery – it's complete ownership of customer success during the most critical phase of their journey with us.

You'll lead end-to-end transitions from incumbent providers, building comprehensive onboarding plans, conducting project meetings (including onsite visits when needed), and ensuring every department plays their part at exactly the right time. You'll work directly with customers throughout the transition and their first 90 days, spotting risks early, facilitating their move to our portal and systems, and making sure any gaps identified by our support team get resolved quickly.

This role combines technical understanding with customer relationship management. You'll conduct documentation checks, work with engineers on technical onboarding components, define customer processes like joiner/leaver procedures and device build standards, and capture everything from renewal dates to automation opportunities. You'll also support discoveries during the later sales stages, helping set realistic expectations before transitions even begin.

When risks emerge during onboarding, you'll work with customers and sales teams to discuss them openly. When you spot upsell opportunities, you'll flag them to the right people. And throughout it all, you'll contribute to improving how we onboard customers across the board.

What you'll bring

You'll need:

Proven experience in IT Project Management, Technical Delivery, Service Desk Leadership, or Customer Success roles
Strong technical background with solid knowledge of M365, Azure, networking, and related technologies
Excellent written and verbal communication skills – you can explain technical concepts to non-technical stakeholders
Exceptional attention to detail and quality assurance capabilities
Strong analytical skills for identifying risks, opportunities, and process improvements
Full valid UK driving licence (for customer site visits)
Ability to manage and prioritize complex workloads based on competing customer requirements
Excellent time management with a punctual, responsible approach
Ability to work independently whilst maintaining collaborative relationships across departments
Genuine desire to expand your technical knowledge and customer service skills
Experience with documentation systems and process development

We'd love if you also have:

Relevant vendor certifications from Microsoft, Meraki, SonicWall, Aruba, or Cisco
Active Microsoft certifications such as AZ-305, MS-100, or MS-101
Experience with RMM, PSA, or managed service tools like Datto RMM, ServiceNow, IT Glue, or Rewst
ITIL Foundation or similar service management qualification
Project Management qualification such as Prince2 or PMP
Experience with automation platforms and workflow optimization

Where this could take you

This role opens clear progression paths into Service Delivery Management, Team Lead/Manager positions, Senior Project Management, Programme Management, or Technical Pre-Sales Consulting. We invest in people who get onboarding right – it's where lasting customer relationships begin.

About Focus Group

We're a UK-based managed service provider and Microsoft technology partner with around 1,300 colleagues, backed by HG Capital. We're growing rapidly, which means we're onboarding new customers regularly – and doing it exceptionally well matters enormously to our reputation and retention.

You'll join an operations function that values both technical competence and customer relationship skills, working closely with Technical Delivery, Service Operations, Sales, and Automation teams to deliver transitions that customers genuinely appreciate.

Ready to apply?

If you're someone who combines technical knowledge with project coordination skills and genuinely cares about customer success, we'd love to hear from you. Send us your CV along with a brief note about why this role interests you.

Quick apply

Refine Your Search

business relationship specialist jobs in redditch

Customer Onboarding & Transition Specialist

Sales Support Specialist – Partner Alliance

Talent Sourcing Specialist

Talent Acquisition Specialist

Reward Specialist

Community Engagement Executive (South)

Inside Sales Development Specialist

Reward Manager

Executive Assistant to Director

Asset and Compliance Officer

Finance Business Partner

Place Specialist

Employment Specialist (IPS) - Birmingham & Solihull

Senior Arboricultural Consultant

Employment Specialist - Connect To Work

Reddit Community Manager

Account Manager

Customer Success Specialist

HubSpot Setup & Training Specialist – Local Support

User Researcher

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