call center supervisor Work, Jobs in redhill, sry (with Salaries)

OOH Contact Centre Supervisor
BSW Heating Ltd —London
- Up to £31,842.20 a year
- Overtime
- Microsoft Outlook
- Management
- Customer service
Quick apply
10d
Supervisor- Contact Centre
vServices —London
- Analysis skills
- Team management
Contact Centre Team Leader
Premium Credit Limited —London
- Full-time
- Hybrid work
- Microsoft Office
- Travel
- Human resources
- Employee assistance programme
3d
Telesales Supervisor
Wurth UK Ltd —Erith
- £33,300 - £49,200 a year
- Weekend availability
- Sales
- Microsoft Office
- Supervising experience
- Free parking
Quick apply

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OOH Contact Centre Supervisor
BSW Heating Ltd —London
You will be confident dealing with customers, supporting colleagues, and handling a variety of operational and administrative responsibilities with…
Up to £31,842.20 a year
Quick apply
10d
Real Time Analyst Supervisor
AXA —Redhill
Minimum 2 years of experience in a similar role within a contact centre or operations environment. Working closely with operational managers and workforce…
Up to £40,000 a year
1d

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OOH Contact Centre Supervisor

BSW Heating Ltd -
London

Quick apply

Job details

Full-time
Up to £31,842.20 a year
10 days ago

Benefits

On-site parking

Qualifications

Microsoft Outlook
Management
Customer service
Windows
Administrative experience
Communication skills

Full job description

*Please read the below carefully as there is a bespoke shift pattern which is non-negotiable*

Job Overview

We are looking for a proactive and customer-focused individual to support the Customer Service Manager in ensuring our Contact Centre teams operate efficiently and consistently deliver a high standard of service to our customers and residents.

The successful candidate will play a key role in supporting daily operations, team performance, recruitment, administration, and customer satisfaction while maintaining excellent communication across all levels of the business.

Key Responsibilities

Handle manager call-backs as and when required.
Monitor and progress queries received into the “Leaks & Fumes” inbox.
Undertake monthly call auditing for each team member and provide constructive feedback.
Ensure servicing mail, including letters and LGSRs, are uploaded to the mailing solution daily.
Manage the recruitment process, including interviews and onboarding of new starters.
Maintain and update TMS records for team members.
Facilitate overrides and parts overrides where applicable.
Monitor inboxes and portals to ensure teams are responding in real time.
Provide support to on-call engineers where required.
Conduct 1:1 meetings and Return to Work interviews with team members.
Complete and submit the overtime spreadsheet by the 3rd of each month for all overtime worked by the teams.
Maintain team statistics spreadsheets used during 1:1 meetings.
Communicate clearly and professionally with customers and colleagues.
Work positively and collaboratively as part of a team.
Maintain a professional appearance in line with company standards.
Demonstrate excellent attendance and timekeeping.
Assist with additional administrative duties as requested.

Key Attributes & Skills

Strong keyboard and administrative skills with a good working knowledge of Microsoft Windows software, particularly Outlook.
Positive and professional attitude towards work.
Well-presented and professional in appearance.
Highly motivated, enthusiastic, and organised.
Excellent customer service and communication skills.
Previous experience in a customer service or contact centre environment is essential.
Ability to work under pressure and manage multiple tasks effectively.
Strong attention to detail and problem-solving skills.

What We’re Looking For

The ideal candidate will be an organised and dependable team player with experience in a fast-paced customer service environment. You will be confident dealing with customers, supporting colleagues, and handling a variety of operational and administrative responsibilities with professionalism and efficiency.

Apply Now

If you are passionate about delivering excellent customer service and are looking to develop your career within a supportive and fast-moving environment, we would love to hear from you.

Shift Pattern

"Working week" will be Friday to Tuesday

Friday 13:00 to 21:00

Saturday & Sunday 08:00 to 17:00

Monday & Tuesday 16:00 to 24:00

(Wednesday and Thursday are the non-working days)

BSW Heating Limited is an equal opportunities employer

Pay: Up to £31,842.20 per year

Benefits:

On-site parking

Ability to commute/relocate:

London CR8 5AT: reliably commute or plan to relocate before starting work (required)

Experience:

line management: 3 years (required)
customer service: 2 years (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

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call center supervisor jobs in redhill, sry

OOH Contact Centre Supervisor

Supervisor- Contact Centre

Contact Centre Team Leader

Telesales Supervisor

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