Case manager Work, Jobs in Redhill, Sry (with Salaries)

Complaints Manager
Raven Housing Trust —Redhill
- £43,750 a year
- Hybrid work
- Employee discount
4d
Operations Manager
EMED Group —Redhill
- £37,000 a year
- Full-time
- Customer service
- Budgeting
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
4d
HR Case Manager - Field Based ( Nationwide travel)
Iceland —Croydon
- Full-time
- Databases
- Analysis skills
- Human resources
- Store discount
- Employee discount
HR Business Partner
Smarter Cover —Leatherhead
- £45,000 - £60,000 a year
- Full-time
- Hybrid work
- Sales
- Contracts
- Financial services
- Free parking
- Work from home
Quick apply
11d
Senior Family Group Conference Coordinator
Surrey County Council —Reigate
- £42,958 - £46,624 a year
- Weekend availability
- Hybrid work
- Travel
- Annual leave
- Employee assistance programme
8d
People Manager
East Surrey College —Redhill
- £51,277.51 a year
- Full-time
- Supervising experience
- Human resources
- Recruiting
- Free parking
11d
Continual Improvement and Innovation Manager
Indra Group UK & Ireland —Redhill
- Hybrid work
- Analysis skills
- Bachelor's degree
- Continuous improvement
- Work from home
- Employee assistance programme
Quick apply
13d
Change Manager (Life Sciences) x3 - Contract roles
Project Blackbook —London
- £400 - £550 a day
- Hybrid work
Quick apply
Account Executive
AXA —Redhill
- Up to £35,000 a year
- Microsoft Powerpoint
- Microsoft Word
- Organisational skills
- Employee discount
Airport Services Duty Supervisor - London Heathrow
Qatar Airways —London
- Computer literacy
- English
- Bachelor's degree
Assistant Customer Service Manager
Return on Investment Ltd —Walton-on-Thames
- £40,000 - £45,000 a year
- Hybrid work
- Data analysis skills
- Analysis skills
- Continuous improvement
- Annual leave
- Gym membership
Quick apply
Case Manager
Paralaw (UK) Ltd —London
- £20 an hour
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
Quick apply
2d
Intermediate Agile Delivery Manager
HippoDigital —London
- £38,500 - £47,000 a year
- Hybrid work
- In-person
- Employee discount
eDiscovery Consultant, EMEA restricted
Consilio LLC —London
- Full-time
- Remote
- Bachelor's degree
- Travel
- Mentoring
Team Leader - Secure Mental Health
EMED Group —Burgess Hill
- £15.22 an hour
- Full-time
- Team management
- Recruiting
- Organisational skills
- Annual leave
Quick apply
Systems Development and Training Officer
Surrey County Council —Reigate
- £42,958 - £46,624 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- SharePoint
- Agile
- Annual leave
- Employee assistance programme
11d
EHC Coordinator
City of Westminster Council —Kensington
- £42,912 - £46,854 a year
- Management
- Experience working with children
- Conflict management
12d
Immigration Caseworker
Borderless —London
- Hybrid work
Customer Experience Manager
Centre for Effective Dispute Resolution —London
- £42,000 - £48,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- Data analysis skills
- Life insurance
Quick apply
4d
Senior Administrative Officer - London Victims Unit: London Probation Service
HM Prison & Probation Service —London
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Outlook
- English
- Annual leave
- Employee discount
13d

I want to receive the latest job alerts for case manager in redhill, sry

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

case manager jobs near redhill, sry

Complaints Manager

Raven Housing Trust -
Redhill

Apply Now

Job details

Permanent
£43,750 a year
4 days ago

Benefits

Employee discount

Qualifications

Complaint handling
Continuous improvement cycles oversight

Full job description

Location

Redhill

Discipline:

Customer Experience & Support

Job type:

Permanent

Salary:

£43750

Job ref:

006502

Published:

4 days ago

Full time – 36 hours per week

Hybrid working – 3 office days per week

Raven is here to make a difference, working as a team to build homes and change lives. We’re also ambitious: a sector-leader in carbon reduction, with commercial ventures and a focus on the future. But it’s not just what we do, it’s how we do it that sets us apart from other organisations and helps us create a great experience for our customers and one another.

Our culture statements form the principles for how we work and what we expect of one another whilst working together as One Raven.

We Put Customers First in everything we do.
We will Always Be Curious about how we can do better.
We work together to Make It Happen.

Want to be part of our community? We’re currently recruiting for a Complaint Manager to join our Customer Experience & Engagement Complaints Team.

What you’ll achieve in the role:

The overall purpose of this role is to lead the delivery of an efficient, high performance, customer-focused Tenancy Enforcement service that robustly but empathetically manages complex and escalated cases triaged from the Housing team.

Key responsibilities include:

Ensure timely and fair resolution of formal complaints, meeting statutory and regulatory timescales to uphold customer rights and organisational compliance.
Identify and drive efficiency and value for money by using complaint data, case trends and process reviews to reduce avoidable demand, streamline complaint handling activity and support proportionate use of compensation and resources.
Facilitate regular case reviews to ensure consistent decision-making, highlight learning, and share best practice across the team and organisation.
Reduce repeat complaints and Ombudsman escalations by identifying patterns, addressing underlying service issues, and implementing preventative measures.

What you’ll bring to Raven:

For this role, we are looking for someone with the following:

Detailed knowledge of the Housing Ombudsman Complaint Handling Code, complaint remedies, maladministration learning and regulatory expectations within social housing.
Proficient in using CRM and case management systems to monitor complaint quality, track performance, identify risks and produce accurate management information.
Ability to engage, influence and hold stakeholders to account across departments to secure timely evidence, resolve cases and embed learning from complaints.
Experience developing and implementing service improvement activity informed by customer feedback, complaint themes, Ombudsman learning and performance data.
Skilled in coaching, advising and challenging colleagues to improve investigation quality, written responses, customer communication and complaint resolution outcomes.

Please review the job description & Strengths Matrix for full criteria details.

Job Description - Complaints Manager

Raven Leadership Matrix

You will also share our values: earning trust by being open and accountable, listening with an open mind, working collaboratively, and caring about making things better.

DBS clearance will be required for this role.

Vacancy Close Date: 9th September 2026

What Raven will offer in return:

To create a great experience for our customers, we need to create a great experience for one another. What Raven offers goes beyond the ordinary, giving you the opportunity to join a community of people who share the same values and are passionate about making a difference.

Our reward package includes:

Competitive salaries
Fantastic work/life balance with flexible working and generous leave entitlement
Strong focus on learning and development, with opportunities to grow your skills and career
Enhanced maternity, paternity, and adoption pay
Funded health cash plan
Extensive wellbeing support
Voucher-based recognition scheme
Retail discounts

Raven are focused on creating a diverse and inclusive workplace. We encourage applications form all candidates, including minority ethnics, the LBGTQ+ community, people with disabilities and long-term health conditions, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.

We will consider applications for flexible working; please include this information in your application.

All data collected is anonymous and has zero bearing on your application. If there is anything we can do to accommodate your specific situation, please let us know at [email protected] or 0300 123 3399.

As a Disability Confident Committed employer, we run a guaranteed interview scheme for disabled applicants. If you meet the essential criteria listed in the job description for this position and would like to be considered under this scheme, please state this in your application, email [email protected]**, or phone us on 0300 123 3399. **

Apply Now

Refine Your Search

case manager jobs in redhill, sry

Complaints Manager

Operations Manager

HR Case Manager - Field Based ( Nationwide travel)

HR Business Partner

Senior Family Group Conference Coordinator

People Manager

Continual Improvement and Innovation Manager

Change Manager (Life Sciences) x3 - Contract roles

Account Executive

Airport Services Duty Supervisor - London Heathrow

Assistant Customer Service Manager

Case Manager

Intermediate Agile Delivery Manager

eDiscovery Consultant, EMEA restricted

Team Leader - Secure Mental Health

Systems Development and Training Officer

EHC Coordinator

Immigration Caseworker

Customer Experience Manager

Senior Administrative Officer - London Victims Unit: London Probation Service

I want to receive the latest job alerts for case manager in redhill, sry

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected