Customer experience advisor Work, Jobs in Redhill, Sry (with Salaries)

Customer Service Advisor
Alternative Airlines —Charlwood
- Full-time
- Hybrid work
- Hospitality
- Customer service
- Computer literacy
- Free parking
- Annual leave
Quick apply
7d
Customer Service Coordinator
AXA —Redhill
- £24,479 - £25,000 a year
- Remote
- Customer service
- Organisational skills
- Communication skills
- Employee discount
5d
Customer Service Advisor
City of Westminster Council —Westminster
- £34,359 - £38,637 a year
- Temporary
- Customer service
Business Systems and Information Quality Advisor
Surrey County Council —South Park and Woodhatch
- £33,552 - £35,763 a year
- Full-time
- Hybrid work
- Travel
- Annual leave
- Employee assistance programme
Service Advisor
Marshall Motor Group —Gatwick Airport
- £31,348 a year
- Customer service
- Communication skills
- Annual leave
- Employee discount
Quick apply
7d
Customer Service Advisor
Original Gravity Media Ltd —Croydon
- £14 - £16 an hour
- Weekend availability
- Hospitality
- Customer service
- English
- Free parking
- Health & wellbeing programme
Quick apply
5h
Customer Sales Advisor
Halfords —Epsom
- £11.28 - £13.14 an hour
- Part-time
- Sales
- Customer service
- Retail sales
- Store discount
- Health & wellbeing programme
3d
Member Support Advisor (12 month FTC)
PRS for Music —London
- Full-time
- Remote
- Microsoft Office
- Employee discount
12h
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Redhill
- £3,800 a month
- Full-time
- Sales
Quick apply
Customer Service Advisor
Synnovis —London
- £26,900 - £32,000 a year
- Full-time
- Customer service
3d
Customer Sales Advisor
Ben's Gutters Commercial Ltd —Forest Row
- £26,440 - £50,000 a year
- Full-time
- Microsoft Word
- Sales
- Customer service
Quick apply
14d
Client Engagement Manager
Monotype —London
- Full-time
- Analysis skills
- Travel
- Mentoring
Customer Experience Team Leader
SwiftSwitch —London
- £35,000 - £40,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Gym membership
Quick apply
Airside - Sales Assistant
WHSmith Travel —Horley
- £13.07 an hour
- Full-time
- Sales
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Airside - Sales Assistant
WHSmith Group —Horley
- £13.07 an hour
- Full-time
- Sales
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Service Advisor
Walton Audi —Epsom
- £30,000 - £38,380 a year
- Full-time
- Customer service
- Administrative experience
- Organisational skills
- Employee discount
Quick apply
6d
Card Acquiring, Business Banking Customer Operations Advisor
Monzo —London
- £28,050 - £35,475 a year
- Full-time
- Remote
- Banking
- Work from home
- Flexible schedule
8d
Accommodation Advisor
University College London —London
- £31,904 - £35,575 a year
- Full-time
- Hospitality
- Microsoft Office
- Administrative experience
- Annual leave
- Employee assistance programme
8d
HR Advisor
TC Facilities Management —Walton on the Hill
- £35,000 a year
- Human resources
1d
Business Support Administrator
Menzies LLP —Gatwick Airport
- Full-time
- Hospitality
- Customer service
- Microsoft Office
11d

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customer experience advisor jobs near redhill, sry

Customer Service Advisor

Alternative Airlines -
Charlwood

Quick apply

Job details

Permanent | Full-time
7 days ago

Benefits

Free parking
Casual dress
Annual leave
Company pension
Work from home
Company events
Employee discount
Sabbatical
Enhanced maternity leave
Enhanced paternity leave
Sick pay
On-site parking

Qualifications

Hospitality
Customer service
Computer literacy
GCSE
Amadeus
Communication skills
Hotel experience

Full job description

Customer Service Advisor

Are you looking for a new and exciting opportunity with full in house training provided lasting 4-6 weeks ? The training is dedicated to learning all our systems and processes.

Alternative Airlines is a rapidly growing flight search and booking platform with a strong global presence. Known as the best place to work in Tech 2025 and for our ultra-fast booking technology and innovative customer-first approach, we’ve redefined how travelers book flights online. By focusing on convenience, flexibility, and choice, we’ve earned the trust of a diverse and expanding customer base worldwide. With our reputation for doing things differently and delivering exceptional service, Alternative Airlines continues to experience strong year-on-year growth.

The role

As a member of our Customer Service team at Alternative Airlines, you’ll be the first point of contact for our customers, providing exceptional support throughout their booking journey. You’ll assist with flight enquiries, manage reservations through systems like Amadeus, and ensure every customer receives prompt, friendly, and efficient service. This role is ideal for someone who enjoys problem-solving, communicating with people from around the world, and delivering a high standard of customer care in a fast-paced, travel-focused environment.

This role will work on a rostered basis on a 4 day on/ 4 days off pattern covering a 10.5 hour shift with a one hour lunch break. The hours of work will cover the hours between 9am to Midnight. This role will be based at our Horley office for the majority of the time however when working the late shift you will be working remotely.

Role Responsibilities

Deliver exceptional customer service by responding promptly and professionally to enquiries via phone, email, and live chat
Use our in-house systems and the Amadeus GDS to manage bookings, process flight changes, cancellations, and special requests
Assist customers with payment issues, refunds, and travel documentation queries to ensure a smooth journey from booking to boarding
Proactively identify and resolve customer concerns, providing clear and accurate information with empathy and professionalism
Liaise with airlines and other partners to resolve booking issues and secure the best outcomes for customers
Maintain detailed and accurate records of customer interactions in line with company policies and data protection standards
Support customers in real time during disruptions, such as flight delays or cancellations, offering timely solutions and reassurance
Contribute to continuous improvement by sharing feedback and insights to help enhance our processes and customer experience
Strive to maintain high levels of satisfaction and build lasting customer relationships that promote trust and loyalty
Be a key part of our mission to become the best online travel agency by delivering world-class service every day

Desired skills, behaviours and experience

A genuine passion for delivering exceptional customer service
Experience assisting customers with bookings, ensuring a smooth and positive experience
Preferably pevious experience in a customer-facing role, demonstrating strong communication and interpersonal skills
Highly organised, proactive, and able to manage multiple priorities while meeting deadlines
Computer literate
Preferably experienced within the travel industry, with hands-on knowledge of Amadeus or similar global distribution systems (GDS)

What does our Customer Service team look like?

Customer satisfaction is at the heart of everything we do at Alternative Airlines! Our in-house Customer Service team is dedicated to delivering outstanding support and creating a seamless booking experience for every traveller. The team works closely with other departments to improve the customer journey, using tools like Amadeus and other booking systems to manage reservations quickly and accurately. Whether it’s assisting with changes, handling special requests, or finding the best solutions for our passengers, our Customer Service team plays a vital role in building trust and loyalty across our global customer base.

Why work for us?

Social events throughout the year

We try and be as flexible as possible to get the best out of our employees

We pride ourselves on our positive culture!

Enhanced maternity and paternity leave

20 days of annual leave plus bank holidays increasing each year after 3 years length of service to a maximum of 22 days

Access to our employee discount platform

Flight credits following probation of up to £1,000 per year based on length of service

2 wellness per year following probation to allow you to prioritise your wellbeing

2-weeks paid sabbatical for every 5 years of service

Free onsite parking

Alternative Airlines officially holds a Great Place to Work certification which was independently awarded by Great Place to Work

Our Values in Action At Alternative Airlines, our values guide every decision and interaction:

Everything Matters – we obsess over details that create seamless journeys.
Never Stop Caring – we support each other and our customers wholeheartedly.
Less but Better – we focus on meaningful impact over volume.
Race to the Future – we move fast and stay curious, always improving.

Interested? Learn more about us at

Job Types: Full-time, Permanent

Benefits:

Casual dress
Company events
Company pension
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Free parking
Sabbatical
Sick pay
Work from home

Work Location: Hybrid remote in Charlwood RH6 9ST

Quick apply

Refine Your Search

customer experience advisor jobs in redhill, sry

Customer Service Advisor

Customer Service Coordinator

Customer Service Advisor

Business Systems and Information Quality Advisor

Service Advisor

Customer Service Advisor

Customer Sales Advisor

Member Support Advisor (12 month FTC)

JUNIOR SALES ADVISOR

Customer Service Advisor

Customer Sales Advisor

Client Engagement Manager

Customer Experience Team Leader

Airside - Sales Assistant

Airside - Sales Assistant

Service Advisor

Card Acquiring, Business Banking Customer Operations Advisor

Accommodation Advisor

HR Advisor

Business Support Administrator

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