Packager Work, Jobs in Redhill, Sry (with Salaries)

Software Support - 1st Line
One Mortgage System —Horsham
- £25,000 - £28,000 a year
- Full-time
- English
- SQL
- Organisational skills
- Annual leave
Quick apply
2h
Editorial Project Manager
Hachette UK —London
- £29,500 - £35,000 a year
- Full-time
- Annual leave
- Employee discount
3d
Quality Assurance Specialist - Food Safety Professional (12 Months Fixed Term Contract)
Prinova Europe —London
- Hybrid work
- Continuous improvement
Quick apply
Business Development Manager – Buy-to-Let & Bridging (Midlands Based)
GB Bank —London
- Hybrid work
- CRM software
- Business development
- Banking
Lending Assessor
Hampshire Trust Bank —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Customer service
- Data entry
- Annual leave
Quick apply
Editorial Project Manager
Hachette —London
- Annual leave
- Employee discount
4d
Content Commissioning Manager
British Council —London
- £38,000 - £46,000 a year
- Full-time
- Hybrid work
- English
- Master's degree
- No degree

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packager jobs near redhill, sry

Software Support - 1st Line

One Mortgage System
Horsham

Quick apply

Job details

Full-time
£25,000 - £28,000 a year
2 hours ago

Benefits

Annual leave
Company pension
Company events

Qualifications

Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Relational databases
Ticket management
SQL querying
English
SQL
Ticket management systems
Organisational skills
APIs
Computer skills
Customer support
Application support
Account management
A Level

Full job description

About the Company

One Mortgage System (OMS) is a Financial Technology company catering to the property lending and insurance marketplace. We provide a web application CRM/Case Management system on a SaaS model, targeted at mortgage/loan/insurance brokers, packagers, networks, and lenders.

Our product launched in 2017 and has quickly become one of the biggest and most highly regarded CRMs in the industry, and has progressively improved with further development such as new features, API integrations with other platforms, and optimisations.

Our offices are based in Horsham, West Sussex.

About the Role

We are seeking bright, ambitious individuals to join our growing Helpdesk team as 1st Line Software Support. This is an excellent opportunity to develop your skills, gain valuable experience, and progress your career within a dynamic fintech environment.

Key Responsibilities:

Respond to customer queries via phone and helpdesk ticketing system.
Provide general support and troubleshooting.
Investigate and resolve issues where possible.
Escalate complex issues to 2nd or 3rd Line Support as needed.
Ensure all queries are addressed within agreed SLA timeframes.
Log bugs and communicate them effectively to the development team.
Perform basic account management tasks, including registration/cancellation of software licences, adjusting settings, and providing user training.
Assist with onboarding and launching new clients.
Collaborate with third-party partners to resolve API integration issues.

This is a full-time, on-site position based in our Horsham office, conveniently located near the town centre with parking and local amenities.

Desired Skills, Qualifications & Experience
Required:

Experience in a customer service environment.
Excellent spoken and written English, with a professional telephone manner.
Strong organisational skills, with the ability to manage multiple tasks and meet deadlines.
A-Level (or equivalent/higher qualification) in a technology-related subject (e.g., ICT, Computing, Computer Science).
GCSEs (or equivalent/higher qualification) in English and Maths (pass grades or above).
Basic understanding of software fundamentals.
Willingness and enthusiasm to learn new skills.

Preferred:

2 years experience working in a customer services environment.
Ability to read and write SQL queries for database related tasks.

What We Offer

22 days’ annual leave (increasing with length of service), plus an extra day off for your birthday.
Sponsored training courses and professional qualifications to support your ongoing development.
The opportunity to join a fast-growing, innovative fintech company.
A supportive, collaborative team environment where your contributions are truly valued.
Clear career progression pathways and opportunities for advancement.
Monthly company social events—from team meals to go-karting and more.
Modern office facilities in a central location, close to shops and amenities.
Festive celebrations, including annual Christmas parties.
Monthly employee recognition and reward scheme.
Weekly KPI employee incentive scheme.
Access to the AXA Health 24/7 service.
Standard workplace pension scheme.

Job Type: Full-time

Pay: £25,000.00-£28,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

packager jobs in redhill, sry

Software Support - 1st Line

Editorial Project Manager

Quality Assurance Specialist - Food Safety Professional (12 Months Fixed Term Contract)

Business Development Manager – Buy-to-Let & Bridging (Midlands Based)

Lending Assessor

Editorial Project Manager

Content Commissioning Manager

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