customer support & client services managers Work, Jobs in redruth, con (with Salaries)

Customer Experience Executive
Correct Contract Services Ltd —St. Columb
- £32,000 - £35,000 a year
- Customer service
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
10d
Customer Service Assistant Manager
Finisterre —Saint Agnes
- £28,000 a year
- Full-time
- Customer service
- Employee assistance programme
- Employee discount
Quick apply

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Customer Experience Executive

Correct Contract Services Ltd -
St. Columb

Quick apply

Job details

Permanent
£32,000 - £35,000 a year
10 days ago

Benefits

Annual leave
Company pension
Employee assistance programme
Referral programme

Qualifications

Customer service
Organisational skills
Communication skills

Full job description

About The Role

Job Purpose:
The Customer Experience Executive is responsible for supporting the delivery of a consistent, high-quality customer journey across the Cornwall division. The role will work closely with operational delivery teams,
site staff, clients, and residents to ensure customer engagement, communication, and satisfaction remain
central throughout all programmes of work.
The postholder will provide support and guidance to customers and residents, including vulnerable
individuals, through all stages of delivery. This includes resident profiling, customer engagement activities,
pre-work meetings, mid-work reviews, post-work auditing, and resolving customer concerns.
The role will also support the coordination and delivery of Corporate Social Responsibility (CSR) and Social
Value initiatives across the division, ensuring contractual commitments and community engagement
objectives are achieved.

Key Responsibilities:

Maintain positive customer engagement by assessing, improving, and implementing

contact protocols and profiling processes

Deliver a high-quality service to both the client and customers, ensuring respect for all

individuals and meeting challenges

Revise and implement systems and procedures to enhance engagement and customer

experience in collaboration with management teams

Provide educational opportunities and experiential growth for administrative and trade staff,

focusing on a customer-centric approach

Resolve customer objections, complaints, and site-based queries, whilst managing resident

perceptions

Visit customers in their homes to reassure and provide ongoing support.
Co-ordinate CSR activities and social value programmes
Collaborate with client RLOs and housing teams to manage safeguarding, tailored

interventions, and non-access issues

Help build a customer-centric focus across CCS.
Support operational teams to ensure productivity, service levels and customer expectations

are consistently met

Skills/Qualifications:

Proven experience in customer service and site-based engagement, including managing customer engagement programmes and conducting 360 reviews
Experience with resident profiling and safeguarding
Strong communication and problem-solving skills

• Experience working collaboratively with operational teams, clients, housing providers, and external stakeholders to achieve service outcomes • Strong organisational skills with the ability to manage multiple priorities and maintain accurate records.

Ability to deliver coaching, guidance, or training to administrative and operational staff to promote a customer-focused culture
Demonstrated ability to support operational performance by improving productivity, service standards, and customer expectations
Experience working in fast-paced environments with the ability to adapt to changing priorities and operational challenges Personal

Attributes:

You pride yourself on truth and share knowledge for the greater good.
You are committed to improvement and are an active team participant.
You accept responsibility for your role and promote ownership in others.
You have a desire to be successful and achieve goals, whether small or large.
You are flexible to meet business needs and actively work towards expanding your knowledge and skills

About Us

About Us

Established in 2007, CCS has been providing high-quality boiler installation services to social housing customers. Our team has grown significantly, allowing us to expand our services and incorporate the latest technologies. Today, CCS is an industry leader in renewable energy installations, dedicated to innovation and excellence.

What We Offer
- Pension Scheme: Auto-enrolment after probation.
- Flexible Annual Leave: Option to buy or sell leave after probation.
- Professional Development: Access to in-house and external training.
- Employee Assistance Programme: 24/7 support.
- Refer a Friend Bonus: Reward scheme for successful referrals.
- Parking: Available at office locations.
Why Choose CCS?

Skill Development: Access to training programmes, coaching, and mentoring.

Career Growth: Clear pathways for personal and professional advancement.

Long-Term Contracts: Enjoy stability and job security.

We are an equal opportunities employer, and we welcome applicants no matter what their ethnicity, gender, sexuality, beliefs, or nationality.

Apply Now and Shape the Future with CCS!

Quick apply

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