Virtual On-Call Care Coordinator
Location: Fully Remote / Home-Based
Contract: Part-Time
About VCC
VCC provides professional virtual care coordination and out-of-hours support to care agencies across the UK. We work closely with each agency to provide a personalised service in line with their policies, procedures and CQC expectations.
The Role
We are looking for an experienced Health and Social Care professional to join our part-time virtual on-call team.
You will provide remote support to carers and care agencies during evenings, weekends, bank holidays and occasional overnight periods.
Your role will include:
- Responding to out-of-hours calls and queries from carers.
- Providing guidance and support with care-related situations.
- Managing and escalating incidents appropriately.
- Supporting carers with safeguarding and other concerns.
- Liaising with emergency services, healthcare professionals and agency management when required.
- Following client-specific policies and procedures.
- Accurately documenting calls, incidents and actions taken.
- Providing clear handovers and maintaining professional communication.
We're Looking For Someone Who Has
- Minimum Level 3 qualification in Health and Social Care or equivalent.
- At least 2 years' experience within Health and Social Care.
- Hands-on experience as a Carer, Support Worker, Senior Carer or similar.
- A good understanding of CQC standards and expectations.
- Knowledge of safeguarding, MCA, consent, confidentiality and safe care practice.
- Excellent communication and decision-making skills.
- The ability to remain calm and professional under pressure.
- Confidence working independently from home.
- MUST understand how to manage rotas
- Good IT and digital systems skills.
- Strong organisation and time management.
Experience as a Care Coordinator, Senior Carer, Field Care Supervisor, Deputy Manager, Registered Manager or On-Call Coordinator would be advantageous.
Essential Availability
You MUST be able to work every other weekend.
You must also be available to work a combination of:
Evenings | Early mornings | Weekends | Bank Holidays | Occasional overnight cover
What We Offer
- Part-time employment
- Fully remote working
- Full training on VCC systems, processes and client requirements
- Support from the wider VCC team
- Birthday vouchers
- Opportunities for additional hours as VCC continues to grow
- The opportunity to develop within a growing care coordination company
Why Join VCC ?
This is an exciting opportunity for someone who genuinely understands care from hands-on experience and wants to use their knowledge to support carers and care agencies when they need it most.
If you have the experience, qualifications and availability we're looking for, we'd love to hear from you.
Please only apply if you hold a minimum Level 3 Health and Social Care qualification, have hands-on care experience and can commit to working every other weekend.
Work Location: Remote
