Job Advert
At Pinnacle Pet UK, we're passionate about delivering exceptional customer experiences when our customers need us most. We're looking for an experienced and motivated Claims Team Leader to join our Claims team and help drive operational excellence, colleague development, and outstanding customer outcomes.
This is an exciting opportunity for a people-focused leader who thrives in a fast-paced environment, enjoys developing high-performing teams, and is passionate about delivering great service while continuously improving processes and performance.
Package: Salary starting from £34,000 pa with excellent benefits including 24 holiday days (plus your birthday) 2 days off for charity work, Group life assurance and heath care cash plan.
Location: Remote
Full Time: 37.5 hours per week, Monday – Friday between the hours of 8am – 6pm on a weekly rotating shift pattern. Some weekend work will be required on a rota basis.
Start Date: September 21st 2026, you must be available for the full 4 Weeks remote training from the start date.
What you’ll bring as a Claims Team Leader:
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Previous experience leading or supervising teams within a claims, insurance, or regulated customer service environment.
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Strong people management and performance coaching skills.
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Excellent communication skills, both written and verbal.Experience managing workloads, priorities, and service delivery targets.
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A customer-first mindset with the confidence to handle complex customer situations.
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Strong problem-solving and decision-making abilities.
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The ability to analyse performance data and drive improvements.
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A proactive, positive, and flexible approach to leadership.
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A passion for developing people and creating engaged, high-performing teams.
About the role
As a Claims Team Leader, you'll be responsible for the day-to-day leadership of a team of Claims Handlers and Senior Claims Handlers, ensuring service standards, quality measures, and performance targets are consistently achieved.
You'll play a key role in coaching and developing colleagues, managing team performance, improving operational efficiency, and supporting customers through complex and escalated claims situations.
Working closely with the Claims Operations Manager and wider business teams, you'll help create a positive, customer-centric culture where people can thrive and deliver their best work.
What you can expect from us as a Claims Team Leader:
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24 Days holiday, increasing with length of service, your birthday off plus the option to buy extra days holiday as part of our flexible benefits offering.
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2 days paid charity volunteering
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Pension scheme 5% Employer 3% Employee contributions
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Life Assurance
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Healthcare cash plan
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Private Healthcare
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Option to join your team and company social events.
About us
At Pinnacle Pet UK, we believe that Happy, healthy pets, make for happy, healthy people. Our goal is to strengthen the bond between pets and their owners through innovative products and services supported by colleagues who embody our values of performance, exploration, togetherness, and sustainability.
We are part of Doubtless Pet Care, one of the largest pet insurance and services organisations globally, with over 4,500 colleagues supporting over 6 million pets across the globe. Our passion for pets powers our purpose to help pet parents get better access to better care, so they can focus on the joy that happy healthy pets bring to their lives.
Our people
The current team at Pinnacle Pet UK truly represents the broad diversity of our pet parents and we are proud to be an equal opportunities employer. We welcome applications from people of all ages, genders, ethnicities, nationalities, disabilities, religions, and sexual orientations. Your application will be dealt with in the strictest of confidence.
Our process
As an FCA regulated business, we require successful applicants to clear our pre-employment screening process which includes a credit check, Fit and Proper check and references checks.
Under the latest UK Right to Work regulations, we will require successful applicants to evidence their right to work in the UK, either in person, online, or digitally via a third party subject to circumstances.
Please be aware this advert will remain open until the vacancy has been filled rather than the advertised closing date. Interviews will take place throughout this period; therefore, we encourage you to apply early to avoid disappointment.
