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Customer Support Agent - (Weekday + Weekends)

Socialbear
Remote

Quick apply

Job details

Freelance
9 days ago

Benefits

Work from home

Qualifications

Customer service call handling
Inbound customer enquiry call handling
VoIP
Problem-solving
Customer support
Customer interaction
Phone call management
Communication skills

Full job description

We are a passionate team with a simple aim to help our clients grow and have fun while doing so! We are 13 years old, and classed as a ‘fast-growth’ company in the UK - working with an enviable client list.

Socialbear is the global leader in Customer Service and Community Management, powering support for some of the world’s biggest brands. Human customer support built for the 21st century, available 24 hours, 365 days a year. Our full stack service includes: agents, management, security, training, analytics and data. We power customer service for industry leading brands, charities and governments. Our goal is to continue transforming traditional contact centres, into cloud-based, community-led initiatives.

Position Title: Customer Support Agent

Job Type: Freelance

Location: Remote

Work Hours between: 09:00 - 21:00 (GMT/UTC) weekdays, with either Saturday or Sunday as mandatory

About Us:

Responsibilities:

Inbound Phone

Respond promptly to customer inquiries via phone during the specified hours.
Provide accurate and comprehensive information regarding products, services, and policies.
Address and resolve customer issues, ensuring high levels of customer satisfaction
Maintain detailed and accurate records of customer interactions and transactions.
Document common customer concerns and contribute to the development of a comprehensive knowledge base.

Monitor and respond to customer inquiries on Email platform.

Social Media

Community Management expeirence

Requirements:

Proven experience in customer support or a related field.
Strong written and verbal communication skills.
Ability to work independently and manage time effectively.
Familiarity with VOIP systems
Exceptional problem-solving and interpersonal skills.
Comfortable working during non-traditional hours.

Benefits:

Work from home

Work Location: Remote

Quick apply

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