Incident manager Work, Jobs in Remote (with Salaries)

Upgrade and Incident Manager
RLDatix —Remote
- Hybrid work
- Travel
- Communication skills
- Employee assistance programme
Data Protection Manager
Rendall & Rittner —Remote
- Full-time
- Remote
- Travel
- Employee assistance programme
- Employee discount
Risk Manager
My Finance Club LTD —Remote
- £40,000 a year
- Part-time
- Remote
- Flexible schedule
Quick apply
9d
Senior Manager, Customer Success Operations
Cubic Corporation —Remote
- Full-time
- Remote
- Bachelor's degree
- Business
- Leadership
10d
Service Desk Manager - Security Cleared (SC)
Modular Data —Remote
- Full-time
- Remote
- AWS
- Analysis skills
- Continuous improvement
1d
Capture Manager
Leidos —Remote
- £75,800 - £99,800 a year
- Full-time
- Remote
- Sales
- Business development
- IT
- Annual leave
- Work from home
IT Operations Security Manager
ZIGUP —Remote
- £60,000 - £70,000 a year
- Remote
- Azure
- Computer networking
- IT
- Annual leave
- Employee discount
Quick apply
10d
Senior / Manager / Consultant – Enterprise Risk Security Management
Cyberfort Group —Remote
- Full-time
- Hybrid work
- Analysis skills
- In-person
- Communication skills
H&S Manager UK & IE
Fluence Energy —Remote
- Full-time
- Driving
- Travel
- Construction experience
8d
Senior Product Manager, Infrastructure Observability | UK | Remote
Grafana Labs —Remote
- £91,755 - £110,106 a year
- Remote
- Computer Science
- Bachelor's degree
- No degree
- Annual leave
Senior Service Desk Consultant - 3rd Line
Technology Services Group —Remote
- £45,000 a year
- Remote
- Azure
- Customer service
- Microsoft Office
- Annual leave
- Employee assistance programme
Deputy Technical Ops Lead
Leidos —Remote
- £61,500 - £78,800 a year
- Full-time
- Remote
- Leadership
- Communication skills
- Annual leave
- Work from home
Service Delivery Manager – Banking & Financial Services
Unisys —Remote
- Full-time
- Remote
- Agile
- Financial services
- Leadership
10d
Portfolio Obsolescence Manager
Leidos —Remote
- £61,500 - £78,800 a year
- Full-time
- Remote
- Communication skills
- Annual leave
- Work from home
5d
Head of Support
Support Revolution —Remote
- Full-time
- Remote
- Oracle
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Business Development Manager - Government Services
Leidos —Remote
- £98,800 - £131,700 a year
- Full-time
- Remote
- Sales
- Business development
- Communication skills
- Annual leave
- Work from home
1d
IR(ME)R Modality Lead Inspector – Radiotherapy - National Operations
Care Quality Commission —Remote
- £55,172 - £61,028 a year
- Full-time
- Remote
- Travel
- Communication skills
- Annual leave
Contracts Manager
Leidos —Remote
- £44,700 - £57,300 a year
- Full-time
- Remote
- No degree
- Contracts
- Communication skills
- Annual leave
- Work from home
1d
Escalation Engineer – Service Desk (L4) NIGHT SHIFT
Assured Data Protection —Remote
- Full-time
- Azure
- Customer service
- SQL
Quick apply
1st Line Incident Support – German Desk
KYOCERA Document Solutions —Remote
- Remote
- Employee assistance programme

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incident manager jobs near remote

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RLDatix -
Remote

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Job details

Benefits

Employee assistance programme
Private medical insurance

Qualifications

ITIL
Problem management
Communication skills

Full job description

RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organisations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it.

Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare…every day.

We’re searching for a UK-based Incident & Upgrade Manager to join our Customer Operations / Customer Support team, so that we can stabilise service performance, reduce incident recurrence, and improve customer experience across our platform. The Incident & Upgrade Manager will lead major incident management, oversee customer upgrades, and drive continuous operational improvement to deliver more reliable, efficient, and customer-focused services across the organisation.

How You’ll Spend Your Time

Leading major incident response calls to ensure structured, timely resolution and clear accountability across Support, Product, Engineering, and Customer Success
Owning the end-to-end lifecycle of high-severity incidents to minimise customer impact and drive full root cause resolution
Driving post-incident reviews (PIRs) and problem management practices to eliminate repeat issues and improve long-term platform stability
Coordinating and managing customer upgrades to ensure smooth delivery, minimal disruption, and strong communication
Analysing service performance data to identify trends, risks, and opportunities for improvement across incidents and operations
Building and embedding scalable processes, governance, and ITIL-aligned frameworks to improve consistency, efficiency, and cross-team collaboration

What Kind of Things We’re Most Interested in You Having

Proven experience in incident and/or problem management within a SaaS environment
Demonstrated success in leading high-pressure incidents and driving improvements to service performance and reliability
Strong understanding of ITIL frameworks (incident, problem, and change management)
Ability to translate technical concepts into clear actions and communications for both technical and non-technical stakeholders
Experience working cross-functionally across Support, Engineering, Product, and Customer Success teams
Strong stakeholder management skills with the ability to influence, challenge, and drive accountability at senior levels
A customer-first mindset with a passion for improving service delivery and operational outcomes
A proactive, high-energy approach with the resilience to thrive in a fast-paced, complex environment
Ability to travel across the UK as needed (typically monthly) with a primarily remote working model

By enabling flexibility in how we work and prioritising employee wellness, we empower our team to do and be their best. Key benefits include private health and group accident insurance, an Employee Assistance Program (EAP) for confidential support, and Loyalty Awards for long-service employees.

RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, colour, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by law.

As part of RLDatix’s commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please don’t hesitate to send a note to [email protected].

Salary offers are based on a wide range of factors including location, relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organisational factors are also taken into consideration.

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incident manager jobs in remote

Upgrade and Incident Manager

Data Protection Manager

Risk Manager

Senior Manager, Customer Success Operations

Service Desk Manager - Security Cleared (SC)

Capture Manager

IT Operations Security Manager

Senior / Manager / Consultant – Enterprise Risk Security Management

H&S Manager UK & IE

Senior Product Manager, Infrastructure Observability | UK | Remote

Senior Service Desk Consultant - 3rd Line

Deputy Technical Ops Lead

Service Delivery Manager – Banking & Financial Services

Portfolio Obsolescence Manager

Head of Support

Business Development Manager - Government Services

IR(ME)R Modality Lead Inspector – Radiotherapy - National Operations

Contracts Manager

Escalation Engineer – Service Desk (L4) NIGHT SHIFT

1st Line Incident Support – German Desk

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