Instinct Work, Jobs in Remote (with Salaries)

Customer Success Lead
Software Works for You Ltd —Remote
- £40,000 - £50,000 a year
- Full-time
- Remote
- IT
Quick apply
16h
Sales Representative
R P JACKSON LTD —Remote
- £50,000 - £150,000 a year
- Remote
- Sales
- Business development
- Flexitime
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5d
AI Operations Manager
Storm Ideas —Remote
- Up to £32,500 a year
- Full-time
- Remote
- Computer networking
- APIs
- AI
- Annual leave
- Work from home
Quick apply
13d
Guides Editor, QA Specialist
IGN —Remote
- Full-time
- Remote
- Travel
- No travel
- Annual leave
Project Manager - Lab Services
Cerba Research —Remote
- Full-time
- Hybrid work
- Laboratory experience
- English
- Project management
Quick apply
Social Media Marketing
B2MEDIA —Remote
- £24,420.00 - £56,396.38 a year
- Part-time
- Remote
- Social media management
- Presentation skills
- Profit sharing
- Work from home
Quick apply
2d
Director of Service Excellence
Deciphex —Remote
- Full-time
- Annual leave
Quick apply
Fraud, Associate (UK)
Shift4 —Remote
- Remote
- Microsoft Excel
- Oracle
- English
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Retention Marketing Manager (Email & SMS)
Afina —Remote
- Full-time
- Remote
- Analysis skills
- Employee discount
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Enterprise Account Executive
Fundraise Up —Remote
- £190,000 - £210,000 a year
- Sales
- Presentation skills
- Communication skills
- Annual leave
- Sick pay
General Manager, International (UK)
Rugiet Health —Remote
- Remote
- Leadership
- Communication skills
Quick apply
Payroll Services Manager
CE Global Partners —Remote
- Full-time
- Remote
- Team management
- Communication skills
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Junior Amazon Executive
Potter and Moore Innovations Ltd —Remote
- Full-time
- Remote
- Programmable logic controllers
- Employee assistance programme
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Ecommerce Marketing Manager (Agency)
Pixie Commerce —Remote
- £40,000 - £45,000 a year
- Full-time
- Remote
- In-person
- Marketing
- Flexitime
- Work from home
Quick apply
Head of Client & Product Delivery (Europe)
Amber Electric —Remote
- £110,000 - £150,000 a year
- Full-time
- Remote
- Leadership
- Employee assistance programme
- Flexible schedule
Quick apply
Growth Marketing Manager
HAiG —Remote
- £45,000 - £60,000 a year
- Full-time
- Remote
- Hospitality
- Communication skills
- Marketing
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14d
Senior Direct-Response Video Editor (Remote, Full-Time)
INFINITY CLIENTS —Remote
- From £20 an hour
- Full-time
- Remote
- English
- School
- Work from home
Quick apply
Product Builder
Mews —Remote
- Full-time
- Hybrid work
- Hotel
- AI
- Communication skills
- Annual leave
Creative Growth Partner
Prime Intelligence Mobility Ltd —Remote
- £31,301.18 - £50,000.00 a year
- Remote
- Business development
Quick apply
11d
Email Marketing Manager (Digital Marketing Agency)
Public Nectar Ltd —Remote
- £32,000 - £40,000 a year
- Full-time
- Remote
- Business development
- IT
- Leadership
- Annual leave
Quick apply

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Customer Success Lead

Software Works for You Ltd -
Remote

Quick apply

Job details

Full-time
£40,000 - £50,000 a year
16 hours ago

Qualifications

IT
SaaS

Full job description

Customer Success Lead

Remote, UK-based.
Salary £40,000–£50,000 depending on experience.
Reports to the COO.
Path to the leadership team.

Why this role exists

We're a platform thousands of UK gas and heating engineers use to run their jobs, scheduling, quoting, invoicing and compliance. Keeping those customers successful — getting them to value fast and keeping them for years, is one of the most important things we do as a business.

We're looking for someone to own that outcome. Not just to "do customer success" — to be personally accountable for retention and trial-to-paid conversion, lead the small team that delivers it, and stay close enough to customers to know exactly why they stay or leave.

This is a hands-on leadership role. You'll spend lots of time on the phone with customers — onboarding the new ones, saving the at-risk ones — and also leading the team, owning the numbers, and sharpening the systems we use to spot trouble early. It's a genuine route onto our leadership team for the person who proves they can own and move the number.

What you'll own:

Conversion, retention and expansion. Trial-to-paid conversions, churn, and expansion are owned by you and your team. You set the plan to move them, you report on them, and the buck stops with you.
Customer conversations. You'll do save calls and expansion calls yourself — this is not a dashboard-only job. More than half your week is talking to real engineers about their real businesses.
A small team. You'll lead our 1st-line support and customer success effort, handle the escalations no one else can, and grow the people under you.
Our early-warning system. We use AI heavily to flag at-risk customers and do the heavy analysis. Your job isn't to build it — it's to make it smarter, by feeding back what you learn on the calls that the data alone can't see.
The customer's voice internally. You'll sit in product and pricing conversations and make sure the engineer on the end of the phone is represented.

What we're looking for:

A track record of owning a number, not just hitting activity targets. You've personally been accountable for a churn, retention or conversion metric — and you can tell us what it was when you started, what it was when you left, and what you did to move it.
Real customer-success or support experience in SaaS — you've lived the trial-to-renewal lifecycle, not just read about it.
You lead from the front. You're comfortable managing a small team and staying personally hands-on with customers. You don't think calls are beneath a lead.
Commercial instinct. You connect what happens on a call to revenue, and you make trade-offs about where to spend limited time.
Curiosity about the systems. We'll hand you an AI-driven health-scoring model and ask you to make it better with what you know. You don't need to code — you need to think in signals: "customers who never add a second engineer churn at renewal — we should be flagging that."
You know the trade, or you'll learn it fast. Familiarity with UK gas safety / heating, or genuine appetite to understand the people who do this work.
Comfortable with our toolkit — Intercom, HubSpot, and product analytics (Amplitude or similar).

What this role is not:

It's not a queue-management or ticket-closing job. We have support for that — you'll lead it.
It's not a backseat analyst role. You'll be on the phone every week.
It's not a coding job. You'll shape our AI tools, not build them.

What you get
A role where you own a number that genuinely matters to the business, the autonomy to run it your way, AI doing the grunt analysis so you can focus on judgment and customers, and a real path onto the leadership team of a fast-growing, profitable UK SaaS.

Quick apply

Refine Your Search

instinct jobs in remote

Customer Success Lead

Sales Representative

AI Operations Manager

Guides Editor, QA Specialist

Project Manager - Lab Services

Social Media Marketing

Director of Service Excellence

Fraud, Associate (UK)

Retention Marketing Manager (Email & SMS)

Enterprise Account Executive

General Manager, International (UK)

Payroll Services Manager

Junior Amazon Executive

Ecommerce Marketing Manager (Agency)

Head of Client & Product Delivery (Europe)

Growth Marketing Manager

Senior Direct-Response Video Editor (Remote, Full-Time)

Product Builder

Creative Growth Partner

Email Marketing Manager (Digital Marketing Agency)

I want to receive the latest job alerts for instinct in remote

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