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Technical Support & Product Trainer

EFT-SYSTEMS GmbH
Remote

Quick apply

Job details

Full-time
2 days ago

Qualifications

French
Software troubleshooting
Customer service
Technical support
Analysis skills
IT support
Italian
Communication skills
German
Help desk

Full job description

EFT-Systems GmbH works in the exciting and growing market of renewable energies. The growing team at EFT-Systems has set itself the goal of offering the best technical support for the energy storage systems that are being looked after.

- technical customer service (by phone / email)
- Analysis and identification of error patterns
- Technically competent support for commissioning and ongoing operation of the energy storage system
- remote maintenance
- Use of current remote maintenance tools for Europe-wide communication with our products
- Tracking in a ticket system
- Independent processing of tickets up to finding the solution (including independent ordering of spare parts, if necessary) - Presentations to explain the storage systems to installers (e.g webinars, exhibitions, events)

- Working model: home office and business travels (e.g events, exhibitions)"good internet connection required!

- Experience of at least 1 year in customer service, shared services center, hotline
- Good analytical skills to find the best solution for the customer even with complex problems
- An electrical understanding of the functionality and wiring of the products is appreciated ((e.g voltage, current, cabling)

- Binding and friendly demeanor (on the phone and by email)
.- Orientation towards customer service, openness and the ability to learn, team spirit and quality awareness
.- Good communication skills, positive attitude, teamwork and getting used to fast-paced environments.
.- Knowledge of other languages (Italian / French ..) is appreciated

- Interesting tasks in a committed team and a company that is constantly developing with the young, growing market of renewable energies
- Flat hierarchies, short decision-making paths, creative freedom and flexibility
- Diverse team that combines experience and dynamism
- An induction that places value on the balance between close supervision and independent learning.

__________

Please indicate your gross salary expectation per year when applying.

__________

Interested?

--> We are looking forward to your application!

Job Type: Full-time

Application question(s):

Please indicate your gross salary expectation per year when applying.

Experience:

Customer service: 1 year (required)

Language:

German? (required)

Willingness to travel:

50% (required)

Work Location: Remote

Quick apply

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