Service desk manager Work, Jobs in Remote (with Salaries)

Service Desk Engineer (Weekend)
Charles Square —Remote
- Up to £40,000 a year
- Weekend availability
- Remote
- Azure
- Agile
- IT
- Annual leave
- Gym membership
Quick apply
Senior Service Desk Consultant - 3rd Line
Technology Services Group —Remote
- £45,000 a year
- Remote
- Azure
- Customer service
- Microsoft Office
- Annual leave
- Employee assistance programme
Service Desk Manager - Security Cleared (SC)
Modular Data —Remote
- Full-time
- Remote
- AWS
- Analysis skills
- Continuous improvement
5d
Project Manager
Endpoint Clinical —Remote
- £45,000 - £50,000 a year
- Full-time
- Remote
- Customer service
- SQL
- Project management
Specialist I, Technical Support, Third party
Payroc —Remote
- £28,500 a year
- Full-time
- Remote
- Microsoft Outlook
- Computer literacy
- Communication skills
Quick apply
Escalation Engineer – Service Desk (L4) NIGHT SHIFT
Assured Data Protection —Remote
- Full-time
- Azure
- Customer service
- SQL
Quick apply
Internal Support Engineer
Nerdio —Remote
- Full-time
- Hybrid work
- Azure
- Management
- SharePoint
- Annual leave
Quick apply
Portfolio Obsolescence Manager
Leidos —Remote
- £61,500 - £78,800 a year
- Full-time
- Remote
- Communication skills
- Annual leave
- Work from home
9d
IT Support Manager (CPG) (Remote)
RemoteStar —Remote
- Full-time
- Hybrid work
- Spanish
- Up to 50% travel
- English
Senior Product Owner - Accounting & ERP Software (100% Remote Contract Temp to Perm)
Yellow Labs Software dba CustomBooks™ —Remote
- £7,500 - £9,500 a month
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
12d
1st Line Incident Support – German Desk
KYOCERA Document Solutions —Remote
- Remote
- Employee assistance programme
Technical Support Engineer
Zenzero Solutions —Remote
- Weekend availability
- Remote
- IT
- Linux
- Communication skills
Solutions Architect
turn IT on —Remote
- Full-time
- Continuous improvement
- Travel
- Organisational skills
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6d

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Service Desk Engineer (Weekend)

Charles Square -
Remote

Quick apply

Job details

Full-time
Up to £40,000 a year

Benefits

Annual leave
Company pension
Gym membership

Qualifications

Azure
SAN
Agile
IT
VMWare
Root cause analysis
Communication skills
Active Directory
Intune

Full job description

About Charles Square

Charles Square (CSq) is a Technology Services Partner serving the financial sector and regulated businesses. CSq provides Enterprise Support, Security, Strategy and Supply solutions that set a high bar on reliability, security, and customer experience.

CSq is an agile company, ISO27001 certified and a Microsoft Partner. Our goal is to help companies transform and innovate using technology.

Working for CSq will give you first-hand access to world class technologies, exciting new applications, bespoke software products, fantastic clients, and a great team.

Role Outline

We are looking for an experienced, customer-focused and enthusiastic Client Services Engineer to join our team. You will provide support for on-premises and Azure environments for our customers.

You should have a genuine interest in solving IT issues and be empathetic to customer needs and requirements. Day to day tasks include management and troubleshooting of customer environments and working with our project delivery team to plan and deploy environments and services for our customers.

Your time will be spent as a point of contact for our service desk, dealing with critical tickets and escalations, including change management. The candidate should be prepared to split their working day between providing support for customer environments and colleagues, delivery and documentation.

You should possess excellent written and verbal communication skills, be willing to collaborate with the wider IT support teams and help us continue to develop a strong partnership with our customers.

Key Responsibilities

Reporting to the Service Desk Manager and working as part of a team of four engineers, you will:

Act as the technical point of contact for incidents and service requests
Lead troubleshooting across Azure and on-premises infrastructure, taking ownership of major incidents from triage through to resolution and post-incident review
Drive root cause analysis on recurring or high-impact issues and implement permanent fixes rather than repeated workarounds
Review and implement changes within customer environments, acting as a technical reviewer for changes raised by other engineers
Build and maintain technical documentation, runbooks and knowledge base articles to reduce future escalations and uplift the wider team
Identify opportunities where additional CSq services could genuinely benefit a customer, and flag these to account management

What you will need to succeed

For this role we are looking for someone with previous experience in an IT Solution Provider or MSP environment, with in-depth knowledge in troubleshooting and the hunger to learn and progress as well as bringing something special to the company.

Experience supporting and troubleshooting complex environments.
Ability to work in a fast-paced environment and manage competing priorities.
Ability to prioritise and self-manage your workload.
You will have excellent client service skills, dealing with time critical issues efficiently as well as being enthusiastic about expanding your technical knowledge.

Required Skills

Microsoft AZ-104 certification (or equivalent demonstrable experience); VMware Certified Professional is desirable
4+ years’ experience in a similar role
Demonstrable working knowledge across most of the following Azure and on-premises components: VMware, Active Directory, Exchange (Online and/or on-premises), Intune, Conditional Access, and Storage/SAN

Working Hours

7am - 7pm (Friday to Sunday) or (Saturday to Monday)

Company Benefits

19 days annual leave (excluding UK Bank Holidays)
Health Shield – Cash Plan
Cinema Tickets
Gym Membership
Social Events
Training & Certification contributions
Pension
High street retailer discounts via Shop St
CSq Benefits Hub

Equal Opportunities & How to Apply

Charles Square is committed to creating an inclusive and welcoming environment where diversity is valued and everyone can do their best work. We encourage applications from all qualified candidates and are proud to be an equal opportunities employer.

If you require any reasonable adjustments during the recruitment process, please let us know when you apply and we will be happy to accommodate.

Quick apply

Refine Your Search

service desk manager jobs in remote

Service Desk Engineer (Weekend)

Senior Service Desk Consultant - 3rd Line

Service Desk Manager - Security Cleared (SC)

Project Manager

Specialist I, Technical Support, Third party

Escalation Engineer – Service Desk (L4) NIGHT SHIFT

Internal Support Engineer

Portfolio Obsolescence Manager

IT Support Manager (CPG) (Remote)

Senior Product Owner - Accounting & ERP Software (100% Remote Contract Temp to Perm)

1st Line Incident Support – German Desk

Technical Support Engineer

Solutions Architect

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