OVERALL SUMMARY
At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life.
Join the Close Brothers Motor Finance Team where you will support the delivery of our regulatory obligations to monitor the intermediaries each business has a commercial relationship with, to ensure that best practice standards are followed, and that customer harm is prevented.
Working as part of the Retail Intermediary Oversight team our ideal team member will have previous experience in supporting the management and administration of the Intermediary of Concern process, conducting oversight audit reviews of dealers and brokers (intermediaries), holding stakeholders accountable for deadlines associated within these processes and liaising with senior stakeholders to develop and improve processes with excellent relationship building and management skills.
RESPONSIBILITIES
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Administration of the oversight audit reviews including risk assessments to select intermediaries for review, conducting the audit reviews, reviewing and assessing responses and evidence received from intermediaries, determining remediation actions and completing the audit review report.
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Administration of the Intermediary of Concern process including completing investigations to determine the level of risk to CBMF and appropriate next actions whilst also engaging relevant stakeholders to assist.
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Effective documentation and management of follow up of actions through to completion.
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Producing data analysis and management information for senior stakeholders relating to intermediaries of concern and audit reviews.
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Producing reports and capturing minutes for the Intermediary Oversight Forum and presenting papers where appropriate.
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Supporting the Senior Analyst in coordinating working groups for high-risk concerns including taking minutes and distributing actions.
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Supporting the Senior Analyst in preparing training documents and delivering training to the wider business.
WE WOULD LOVE TO HEAR FROM YOU IF YOU HAVE:
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Strong communication skills, both written and verbal with the ability to persuade at all levels
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Effective root cause analysis skills
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Strong attention to detail and organisation skills
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An ability to manage own diary and time whilst prioritising workloads
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The ability to handle difficult conversations in a face-to-face environment
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Conflict handling skills and ability to provide positive but constructive feedback
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Competent Microsoft Excel, Word and PowerPoint skills
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The ability to challenge behaviours and continually improve processes whilst critically analysing information to produce a logical outcome
IT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU HAVE:
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Experience in Financial Services
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Managed and influenced senior managers
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Development of effective management information
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Sound knowledge of operational risk frameworks
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Knowledge of regulatory environment
We are committed to providing an inclusive and accessible recruitment process. We recognise that candidates may have specific needs that require adjustments to ensure they have a fair and equal opportunity to demonstrate their skills and abilities. Candidates who require the job description or application form in an alternative format, or any other adjustments, are encouraged to email us at [email protected] or request a call back.
ABOUT US
At Close Brothers we support employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working.
Close Brothers is a leading UK merchant banking group providing lending, deposit taking and securities trading. We employ approximately 3,000 people, principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange and is a constituent of the FTSE 250.
To find out more about Close Brothers, please visit our careers page: https://www.closebrothers.com/careers
To find out more about life at Close Brothers:
https://www.closebrothers.com/life-close-brothers#374017299-899295541
To find out more about our benefits:
https://www.closebrothers.com/employee-benefits
To find out more about our commitment to creating an inclusive environment:
Our Responsibility - Diversity and inclusion ¦ Close Brothers Group
#LI-KB1 #LI-HYBRID
At Close Brothers Group, we are all connected by our mission to be the best place in the UK for wealth professionals and their clients.
We believe that everyone should think ahead, have a financial plan and invest wisely. Our clients are professionals, business owners, individuals, charities, families, and employers, who rely on our clear financial advice and investment management services to preserve and grow their long-term savings and investments.
We are a team of about 900 people based in 15 offices across the UK. Our geographic footprint means we can combine a local approach with face-to-face services to enable strong, long-term relationships with our clients.
Sustainability is fundamental to our purpose and we have a responsibility to help address the social, economic and environmental challenges facing our business, colleagues and clients. We strive to do the right thing and are dedicated to helping the charities that matter most to our people.
Our vision is to develop an open and inclusive company that ensures everyone is valued, respected and included, so that in years to come our business will represent a diverse and inclusive workforce from the top down.
We look to recruit individuals from all different backgrounds. If this job is of interest to you but you do not meet every criteria then we encourage you still to apply as we are open to providing training opportunities. As an early adopter of hybrid working we are open to discussing all types of flexible working options, helping you to balance your work and home life.
