Head of customer service Work, Jobs in Rhondda, Rct (with Salaries)

Enforcement Agent - Rhondda
Dukes Bailiffs Limited —Rhondda
- £28,500 - £100,000 a year
- Full-time
- Leadership
- Communication skills
- Negotiation
- Health & wellbeing programme
- Flexitime
Quick apply
4d
Customer Experience Advisor
Transport for Wales —Pontypridd
- £26,227.50 a year
- CRM software
- Microsoft Excel
- Customer service
- Employee discount
6d
Head of Commercial
TT Electronics plc —Abercynon
- Full-time
- Management
- PMP
- Team management
- Annual leave
- Employee assistance programme
Business Development Executive
Tes Global —Llantrisant
- Up to £35,000 a year
- Full-time
- Sales
- Communication skills
- School
- Annual leave
- Employee assistance programme
Quick apply
Facilities Manager
Hope Rescue —Llantrisant
- £40,000 a year
- Full-time
- Management
- Organisational skills
- In-person
- Free parking
Quick apply
Country House Assistant Manager
HF Holidays —Brecon
- £32,086 a year
- Weekend availability
- Hospitality
- Microsoft Excel
- Customer service
- Annual leave
Quick apply
Head of Venue Operations
ATG Entertainment Limited —Swansea
- Weekend availability
- Hospitality
- Microsoft Excel
- Microsoft Outlook
4d
Communications Officer - Design & Digital
Hafod —Cardiff
- £38,796.98 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
6d
General Manager
The Castle Coaching Inn —Brecon
- £40,000 - £45,000 a year
- Full-time
- Hospitality
- Culinary experience
- Restaurant management
- Free parking
- Employee discount
Quick apply
System Development & Application Manager
Hafod —Cardiff
- £54,000 - £58,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Software development
- IT
5d
Key Support Services Team Leader
PHSGroup —Caerphilly
- £35,000 - £37,000 a year
- No weekends
- Sales
- Free parking
Customer Delivery Driver
ASDA —Aberdare
- £13.10 an hour
- Part-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
12d
Fire Safety Officer
Hafod —Cardiff
- £50,000 a year
- Full-time
- Communication skills
11d
Procurement Specialist
Welsh Water —Newport
- £47,240 a year
- Hybrid work
- Contracts
- Communication skills
- Negotiation
- Free parking
- Annual leave
Customer Assistant
Network Rail —Cardiff
- £30,000 - £38,000 a year
- Full-time
- Hybrid work
- Travel
- SharePoint
- Employee discount
6d
Risk Manager
M Group —Newport
- Master's degree
- Bachelor's degree
- Leadership
- Annual leave
Key Accounts Manager
LBS Builders Merchants —Ammanford
- Full-time
- Remote
- Sales
- Business development
- Construction experience
- Employee discount
Quick apply
Senior Capture Manager
AIRBUS Defence and Space Limited —Newport
- Full-time
- Hybrid work
- Sales
- Travel
- Free parking
- Employee assistance programme
Senior Customer Services Manager
Capital on Tap —Cardiff
- £500 - £750 a week
- Customer service
- Analysis skills
- Financial services
14d
Head of Engineering
Green Gen Cymru —Cardiff
- £113,000 a year
- Hybrid work
- Management
- Engineering
- English
- Annual leave
- Employee discount
Quick apply

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Enforcement Agent - Rhondda

Dukes Bailiffs Limited -
Rhondda

Quick apply

Job details

Permanent | Full-time
£28,500 - £100,000 a year
4 days ago

Benefits

Health & wellbeing programme
Company car
Free flu jabs
Flexitime
Company pension
Company events
Employee discount
Paid volunteer time
Flexible schedule
Referral programme
Sick pay

Qualifications

Driving Licence
Report writing
GCSE
Leadership
Communication skills
Negotiation

Full job description

Dukes is an award-winning, nationwide Enforcement company, with a Head Office based in the Midlands and employees working up and down the UK and Wales. Our clients are largely local authorities for whom we collect unpaid council tax debt, business rates and more. We are a family run company with roughly 90 employees located across England and Wales.

Due to the growth of the business, we are looking for driven, proactive and hardworking Self Employed or PAYE Enforcement Agents to join our team in Rhondda.

For Self Employed Agents:

Earnings: Attractive & competitive commission structure with enhanced invoicing model, realistic OTE £35,000-£90,000

Working Hours: Flexible – you choose your own hours

For Employed Agents:

Salary: £28,500 basic salary with a lucrative monthly commission scheme, meaning your earnings are uncapped. (We pay fees on a pro-rata basis).

Location: Rhondda

Contract: Permanent

Working Hours: Flexible working arrangements between the hours of 6:00am and 9:00pm Monday to Saturday, working at least one late night per week.

Working a total of 40 hours per week.

The role: Working on behalf of Local Authorities and commercial clients, our Enforcement Agents are responsible for executing Court Orders and enforcing Warrants to obtain payments on unpaid debts.

The role is challenging, yet rewarding, as you will be dealing with a variety of customers with different financial situations each day and tailoring solutions to help them reach the best and fairest resolution for their circumstances.

Core responsibilities include:

Travelling to various addresses within your local area to enforce Warrants and Liability Orders on behalf of clients to obtain payments on unpaid debts.
Identifying the financial circumstances of a debtor by capturing key income details. This may require assisting debtors to complete income and expenditure forms and questionnaires.
Requesting payment in full (PIF) or agreeing an affordable repayment arrangement to help charge payers resolve their debt.
Identifying and assessing vulnerability and signposting to support services where required.
Liaising with office-based colleagues regarding active cases.
Overseeing payments received for cases allocated to you: handling cash payments, managing receipts and other required documentation.
Compiling short reports about your visit, along with completing any necessary paperwork.
Taking control of goods and removing goods - where necessary.
Gaining intelligence on an area demographic or charge payer’s situation that we can report back to the Client to assist them with their own reporting and casework.
Striving for continuous improvement and reporting to management about ways we can improve our offering or our operational efficiencies.

Whilst every day will be different, the core expectations of an Enforcement Agent remain the same:

You will be required to maintain strict client confidentiality and comply with Data Protection legislation and, where appropriate, the Freedom of Information Act.
You must always act within the law, including all relevant legislation and observe all Health & Safety requirements in carrying out enforcement.
At all times, you must abide by the Taking Control of Goods National Standards.

The Skills / Qualifications you’ll need:

Level 2 Taking Control of Goods Qualification.
Strong Communicator – you know how to tailor your communications to different audiences. You are tactful, confident and clear when communicating and you have excellent listening and negotiation skills that enable you to gain respect.
Self-motivated – possessing a proactive ‘can do’ attitude.
Flexible- you know that every situation will be different and you will act accordingly.
Ethical - We're the leaders in ethical enforcement. You must be an ambassador of our values and mission.
Empathetic – You will work with charge payers to understand their financial situation and advise them on their options around making payment. When you meet people who are not able to make any payment, you provide empathy and understanding, treating them with respect and dignity whilst talking them through the support on offer.

The rewards for PAYE:

25 days holiday per year, plus bank holidays on top (commission is pro-rated during holidays)
Shifts that offer flexibility and time to do the things that are important to you outside work
A certified Great Place to Work® 2025
Ranked 50th in the Great Place to Work® list for medium-sized organisations
Mental Health Champions and free counselling available to support your wellbeing
Benefit package includes eye care and flu vouchers
Pension scheme, career development, long service awards and annual company awards
Regular social events
Employee Benefits Platform offering hundreds of discounts and offers
Complete office shutdown between Christmas and New Year
Clear grading structure and promotional opportunities available
Use of company vehicle for private use

Job Types: Full-time, Permanent

Pay: £28,500.00-£100,000.00 per year

Benefits:

Company car
Company events
Company pension
Flexitime
Free flu jabs
Health & wellbeing programme
Paid volunteer time
Referral programme
Sick pay

Application question(s):

Do you have any active IVA's or outstanding unpaid debts?
Are you looking to join as Self Employed or Employed?

Experience:

Certificated Enforcement Agent: 1 year (required)

Licence/Certification:

Driving Licence (required)

Work Location: On the road

Quick apply

Refine Your Search

head of customer service jobs in rhondda, rct

Enforcement Agent - Rhondda

Customer Experience Advisor

Head of Commercial

Business Development Executive

Facilities Manager

Country House Assistant Manager

Head of Venue Operations

Communications Officer - Design & Digital

General Manager

System Development & Application Manager

Key Support Services Team Leader

Customer Delivery Driver

Fire Safety Officer

Procurement Specialist

Customer Assistant

Risk Manager

Key Accounts Manager

Senior Capture Manager

Senior Customer Services Manager

Head of Engineering

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