At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.
We are seeking an organised, personable Receptionist to join our team at Village Vets & Meadowbank on a full-time, 12-month fixed-term contract to cover maternity leave.
Village Vets employs more than 30 colleagues across the practice and is proud of its experienced nursing team, many of whom run their own clinics, including weight clinics, diabetic clinics, puppy parties and healthy pet checks.
Our veterinary team is equally diverse, with Vets who have special interests in orthopaedics, soft tissue surgery, ultrasonography and behaviour. We maintain excellent relationships with local referral practices and actively encourage ongoing learning through regular CPD and further training.
As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.
You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.
Working Pattern
- Full-time, 37.5 hours per week
Key Responsibilities
- Liaising with clients and the clinical team to deliver a high standard of customer care
- Meeting and greeting clients and their pets
- Booking appointments and managing diaries
- Managing telephone and email enquiries
- Taking payment for services and products
- Managing cash and end-of-day banking
We’re looking for a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:
- Excellent communication skills and a professional, welcoming manner
- Experience in a customer-facing role, with a strong focus on service and attention to detail
- The ability to manage multiple tasks effectively in a busy environment
- A collaborative approach and willingness to support colleagues
- A proactive attitude, with openness to feedback and learning
At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career.
When you join us, you’ll benefit from:
- A key client-facing role within a supportive and collaborative practice team
- Clear career pathways with progression opportunities within client care and practice leadership roles
- Ongoing learning and development supported by experienced colleagues and practice teams
- A collaborative, values-led culture focused on care, community and continuous improvement
- 6.6 weeks' annual leave plus your birthday off
- Increasing holiday allowance based on length of service
- Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
- Employee wellbeing initiatives, including Healthcare Cash Plan and Cycle to Work scheme
- Learning and development opportunities via the inspiring vet care Academy
- Discounted veterinary care
- Voluntary benefits, including the Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers
We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.
Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
