Head of it Work, Jobs in Richmond Upon Thames, Gtl (with Salaries)

Head of IT
Oaklands College —St Albans
- £53,475 - £58,432 a year
- Analysis skills
- No degree
- IT
- Gym membership
Head of IT
Metropolitan Gaming —London
- Full-time
- Management
- Computer Science
- Bachelor's degree
- Employee discount
- Life insurance
Quick apply
IT Service Desk Manager
APCOA PARKING (UK) LTD —Uxbridge
- £50,000 a year
- Hybrid work
- Analysis skills
- Computer networking
- IT
- Annual leave
- Employee discount
Quick apply
Group Head of IT Service Management
Odevo —London
- Hybrid work
- English
- Presentation skills
- Bachelor's degree
Quick apply
Head of IT
Liberty Global —London
- Full-time
- Computer Science
- Bachelor's degree
- Continuous improvement
- Annual leave
Head of IT Security
Capsticks Solicitors LLP —Wimbledon
- Full-time
- Hybrid work
- IT
- Leadership
- Communication skills
Quick apply
Head of Finance
The Royal Household —London
- £80,000 a year
- Full-time
- Microsoft Excel
- Travel
- Accounting
- Annual leave
- Employee discount
Head of Corporate IT & Technology Solutions
Dotdigital —London
- Full-time
- Hybrid work
- Azure
- Customer service
- IT
- Sick pay
Head Of Customer Experience
Five Guys UK —London
- Up to £70,000 a year
- Hospitality
- Customer service
- Leadership
- Employee discount
Head of Data
Chartered Insurance Institute —London
- £64,000 - £96,000 a year
- Full-time
- Azure
- SQL
- AWS
Head of Engineering
Xapien —London
- £150,000 - £180,000 a year
- Full-time
- Hybrid work
- Agile
- AI
- Leadership
- Life insurance
Head of Data
Lawhive —London
- £120,000 - £180,000 a year
- Full-time
- Hybrid work
- AWS
- AI
- Annual leave
Head of Digital
1st Formations —London
- £90,000 - £120,000 a year
- Full-time
- Hybrid work
- APIs
7d
IT Transformation Manager - 9 months FTC
Which? —London
- £87,500 - £92,500 a year
- Hybrid work
- IT
14d
Head of Transportation
Hillingdon Council —Uxbridge
- £76,639 - £83,865 a year
- Communication skills
- School
- Negotiation
- Free parking
- Employee discount
Head of People
Corgi Insurance —London
- £160,000 - £230,000 a year
- Full-time
- Sales
- IT
- Financial services
Head of Marketing & Mindshare
Genie AI —London
- £80,000 - £120,000 a year
- Remote
- AI
- Leadership
- Communication skills
Head of Change
Guy's & St Thomas' Foundation —London
- £73,000 - £78,000 a year
- Hybrid work
- PMP
- Analysis skills
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
14d
Head of Data Networks
FluidOne —London
- Up to £74,000 a year
- Full-time
- Hybrid work
- Project management
- Computer networking
- Contracts
- Employee assistance programme
Head of Estates Operations
British Transport Police —London
- £72,436.28 a year
- Full-time
- Engineering
- Leadership
- Communication skills
- Annual leave
- Gym membership
Quick apply

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Head of IT

Oaklands College -
St Albans

Apply Now

Job details

£53,475 - £58,432 a year

Benefits

Cycle to work scheme
On-site gym
Company pension
Gym membership

Qualifications

ITIL Certification
Procurement
Analysis skills
ITIL
IT support
IT
Problem management
Leadership

Full job description

Lead Innovation. Enhance Experience. Transform IT Services.

Oaklands College is seeking an experienced and strategic Head of IT to lead and transform our IT support function, ensuring a high-quality, user-focused experience for staff and students.

This is a senior leadership role with responsibility for delivering modern, efficient, and responsive IT services that underpin teaching, learning, and business operations across the College.

As Head of IT – , you will lead the delivery of end-user IT support, embed ITIL-aligned service management practices, and drive continuous service improvement.

You will play a critical role in shaping the user experience, developing high-performing teams, and ensuring technology services align with the College’s strategic ambitions.

Day to Day Impact

IT Support Leadership

Lead the delivery of high-quality 1st, 2nd and 3rd line support services
Act as the escalation point for complex incidents and service issues
Champion a customer-first culture, focused on service excellence
Monitor performance through SLAs, metrics, and user satisfaction measures

Service Management & ITIL

Design, implement, and embed ITIL-aligned processes including incident, request, and problem management
Establish governance frameworks, reporting, and service reviews
Drive continuous improvement using data-led insights and KPIs

Team Leadership & Development

Build, structure, and develop a high-performing IT support team
Define roles, career pathways, and performance standards
Promote collaboration across IT and wider College functions
Embed self-service and efficiency-driven approaches

End User Technology & Device Strategy

Own the end-user computing (EUC) strategy and lifecycle management
Lead procurement, standardisation, and supplier management
Ensure devices meet security, performance, and organisational needs
Oversee deployment, refresh, and disposal programmes

Service Improvement & User Experience

Establish a culture of continuous service improvement (CSI)
Analyse service data and user feedback to enhance performance
Improve first-time fix rates, response times, and satisfaction
Drive adoption of digital tools such as self-service portals

Operations, Assets & Stakeholder Engagement

Oversee asset and configuration management processes
Manage third-party suppliers and service providers
Partner with internal stakeholders to improve service delivery
Provide oversight of reprographics services to ensure efficiency and value

Is This You?

Qualifications

ITIL Foundation (minimum) — higher certification desirable
Degree or equivalent experience in IT, management, or a related field

Experience & Skills

Significant experience leading IT support or service desk functions
Proven experience implementing ITIL frameworks and service management processes
Strong experience developing and leading high-performing teams
Experience managing end-user device strategy and procurement
Excellent stakeholder management across technical and non-technical groups
Strong analytical and data-driven decision-making skills

Attributes

Strategic leader with a strong focus on service excellence
Commercially and operationally astute
Customer-focused with a passion for user experience
Influential communicator with strong leadership presence
Results-driven with the ability to deliver organisational change
Collaborative and forward-thinking in approach

Working for Oaklands

At Oaklands, we are committed to creating an environment where you feel valued, empowered, and inspired to make an impact.

Generous holiday allowance – 30 days plus bank holidays
Local Government Pension Scheme
Free onsite gym and wellbeing support
Private healthcare options
Cycle to Work scheme
Ongoing CPD and leadership development opportunities
Supportive, forward-thinking senior leadership environment

Oaklands College is committed to safeguarding and promoting the welfare of young people and vulnerable adults. All staff are expected to share this commitment.

We are proud to be a Disability Confident Employer and welcome applications from all backgrounds.

Start date for this role will be from 1st November 2026

Apply Now

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Lead Innovation. Enhance Experience. Transform IT Services.

Day to Day Impact

IT Support Leadership

Service Management & ITIL

Team Leadership & Development

End User Technology & Device Strategy

Service Improvement & User Experience

Operations, Assets & Stakeholder Engagement

Is This You?

Qualifications

Experience & Skills

Attributes

Working for Oaklands