Contact centre Work, Jobs in Riddings, Dby (with Salaries)

Security Team Member - Term Time
University of Derby —Kedleston
- £32,217 - £33,192 a year
- Full-time
- Customer service
- Analysis skills
- University
- Annual leave
- Employee assistance programme
Customer Service Advisor
Alliance Healthcare —South Normanton
- Full-time
- Customer service
- Employee assistance programme
- Employee discount
Customer Liaison Officer
Network Plus —Alfreton
- Customer service
- Supervising experience
- Leadership
Quick apply
Wraparound Care Coordinator
Valley CIDS —Alfreton
- £15.77 an hour
- Part-time
- Microsoft Excel
- English
- Microsoft Office
- Annual leave
- Employee assistance programme
Referrals Coordinator
Esland —Belper
- £31,500 a year
- Full-time
- Hybrid work
- Childcare
- Customer service
- School
- Annual leave
- Employee assistance programme
Quick apply
Sales Assistant
Pillar Capital —Nottingham
- £24,420 - £29,450 a year
- Full-time
- Sales
- Organisational skills
- In-person
Quick apply
Contact Centre Operative
Bestway Group —Sheffield
- Full-time
- Organisational skills
- Communication skills
- Annual leave
Quick apply
10d
Customer Service Advisor
Eakin Healthcare —Nottingham
- £26,719 a year
- 8 hour shift
- Hybrid work
- Customer service
- Travel
- Business
- Free parking
- Referral programme
Quick apply
5d
Customer Service Advisor
Derby City Council —Derby
- £25,583 - £25,989 a year
- Full-time
- Customer service
- Microsoft Office
- IT
Sales & Customer Engagement Advisor (B2B)
Vortex Training —Ashby-De-La-Zouch
- £24,420 - £28,000 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- Salesforce
- Free parking
Quick apply
Housing Officer - Derby
Serco Plc —Derby
- £29,250 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Maintenance
- Annual leave
- Employee assistance programme
13d
Customer Service Advisor
Experian Information Solutions —Nottingham
- Part-time
- Hybrid work
- Annual leave
Information Security Officer
Derby City Council —Derby
- £50,269 - £53,460 a year
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
Customer Retention & Support Advisor
Eakin Healthcare —Nottingham
- £26,719 a year
- 8 hour shift
- Hybrid work
- Customer service
- Travel
- Business
- Referral programme
Quick apply
Switchboard Operator - Police Staff
Nottinghamshire Police —Arnold
- £25,947 - £27,204 a year
- Weekend availability
- Customer service
- Computer skills
- Communication skills
- Annual leave
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Contact Centre Agent
TTS360 —Burton-On-Trent
- From £23,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
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6d
Part-Time Receptionist
Van Elle Ltd —Kirkby in Ashfield
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
13d
Learner Progress Mentor
Derby City Council —Derby
- £33,143 - £36,363 a year
- Full-time
- Mentoring
- Annual leave
- Employee assistance programme
10d
Public Protection Officer
Derby City Council —Derby
- £30,024 - £32,597 a year
- Weekend availability
- Negotiation
- Annual leave
- Employee assistance programme
Delivery Driver Chesterfield - Zero Hours Stubbing Road Medical Centre S40 2HP
Cohens Chemist —Chesterfield
- Monday to Friday
- Computer skills
- Annual leave
- Employee assistance programme

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contact centre jobs near riddings, dby

Security Team Member - Term Time

University of Derby -
Kedleston

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Job details

Permanent | Full-time
£32,217 - £33,192 a year

Benefits

Additional leave
Cycle to work scheme
On-site gym
Annual leave
Company pension
Employee assistance programme
Employee discount
Sick pay

Qualifications

Driving Licence
Customer service
Analysis skills
First Aid Certification
Driving
SIA

Full job description

Job details

Responsible to

Security Supervisor

Location

Kedleston Road, Derby Campus

Closing date

Tuesday 21 July 2026

Salary

£32,217 to £33,192 per annum pro rata, based on a 42-hour week inclusive of a 10% shift allowance (For exceptional performers, there is scope for further progression up to £38,170 per annum)

Job grade

ATOS 3

Reference

235-25-R2

Contract type

Permanent

Post type

Full-time term time only

Adaptive working type

Onsite
This role will be based on site, primarily in the named location.

About the University

We have one simple promise – to make a positive impact. Through our ground-breaking research, teaching excellence and commitment to sustainable living, we are changing lives for the better.

The University of Derby is a modern university with a modern outlook. Everything we do is driven by delivering excellence and opportunities for our students, our staff and our region.

We have some of the best university facilities in the UK and achieve outstanding results for our teaching and research and have been awarded Gold in the prestigious Teaching Excellence Framework (TEF) 2023 – making it one of the top universities in the country recognised for its outstanding student experience and student outcomes.

Financially strong and seriously ambitious we offer our employees an inclusive culture that centres itself around staff wellbeing, where you can be confident you will receive all the help and encouragement you need to build a rewarding career with lots of opportunities to enhance your skills.

About the College/Department

Our Campus Life and Student Living department is responsible for essential services that significantly impact the student experience.

Campus Life is all about the various services that enhance the overall student experience, including sports, recreational facilities and community engagement.

Whereas our Student Living teams ensure the safety, comfort and compliance of the University's residential estates.

Whichever team you become a part of; student experience is our focus!

Our security team are key to the University's success. Generally being the first interaction our customers and visitors will have with us, the service they receive will shape their experience.

About the role

You will be responsible for providing a welcoming, safe and secure environment, whilst encouraging all site users to promote a secure environment through their own conduct. You will also be responsible for providing advice, guidance, and support on all security related matters, across multiple sites, ensuring continued excellence in performance, profile and service at all times. Your role will be key to ensuring excellent security services delivery and pivotal in leading our security services delivery.

Working Pattern

The full-time working hours for this role are 42 hours per week working on a rotational shift pattern of 4 on, 4 off. The shifts will be 12 hours, and a combination of Early (05:00 til 17:00) and Late (14:00 til 02:00) shifts. Please note this working pattern is for 37 weeks of the year.

Salary

The advertised salary is for 52 weeks of the year inclusive of a 10% shift allowance.

Your actual salary for 37 weeks of the year, inclusive of a 10% shift allowance and holiday accrual will be £26,193 per annum. Please note that as holiday accrual has been included in the salary, you will not be able to book additional annual leave.

Term Dates for Academic Year 26/27

Term 1 – Monday 17th August 2026 – Sunday 13th December 2026

Holiday – Monday 14th December 2026 – Sunday 3rd January 2027

Term 2 – Monday 4th January 2027 – Sunday 21st March 2027

Holiday – Monday 22nd March 2027 – Sunday 4th April 2027

Term 3 – Monday 5th April 2027 – Sunday 14th June 2027

Holiday - Monday 15th June – Monday 16th August (TBC)

Term and Holiday dates for each academic year will be provided prior to the end of term 3 of the previous academic year.

About You

To be successful in this role, you will need a full, clean UK driving licence to support operational flexibility. You will have demonstrable experience in team-oriented environments, where collaboration and effective communication were key to achieving shared goals.

You will have worked in a fast-paced security setting, with hands-on experience or a busy customer facing role. Your background will include delivering front line security or customer service experience. Ideally, you will have planned and delivered proactive patrol strategies, aligned to specific risk profiles, and adapted them as needed based on dynamic security demands.

Furthermore, you will be proficient in compiling comprehensive reports, as well as conducting initial investigations into security breaches or incidents of crime. Your analytical skills, attention to detail, and ability to remain calm under pressure will be essential in contributing to the safety and integrity of the organisation.

Principal accountabilities

To be part of a high-profile Security Team, ensuring a 24hr point of contact and response service across all areas of the University; maintaining and promoting the safety and security of all University property, facilities and equipment, and that of all associated users and providing in-person emergency response across any location if required.

To encourage and ensure as far as reasonably practicable, a safe secure and welcoming environment for all users of the University.

Encourage all users to promote a secure environment through their own conduct, by providing advice, guidance and support for all security related matters.

Identify, investigate and report all matters of concern regarding security, and deal with all incidents of crime and anti-social behaviour.

Conduct investigations into all breaches of security and student discipline, providing comprehensive reports, assisting in enabling further action and identifying crime trends.

Liaise and assist, where appropriate, with the Police and other external agencies in investigating all criminal activity affecting the University and its users.

Undertake regular patrols of all University buildings and grounds, checking the security and safety of all property and contents.

Provide a dedicated University key-holder service. Ensuring the timely locking and unlocking of all areas and buildings.

Ensure the effective operation of all Security related equipment including alarms, CCTV, access control and car park management systems, reporting any defects timely.

Ensure a 24hr point of contact and response service across all areas of the University.

Undertake vehicular access control duties and assist in monitoring and enforcing University parking regulations.

In the absence of Estates Services Team Members, to provide adequate replacement cover, and to provide an emergency out of hours service as required.

To drive University vehicles to assist in undertaking security duties and from time to time assist the Transport Department in other driving commitments.

Maintain security databases, reports and events log.

Act as a first Aider after appropriate training.

Evaluate all requirements surrounding requests, or otherwise, to activate call out procedures for tradesmen, and contractors, and emergency plans amongst others.

To be prepared to adjust working hours and arrangements were necessary.

To undertake any other duties as seen appropriate by the Head of Security.

Person specification

Essential Criteria

Qualifications

Full and Clean UK driving license

Experience

Proven experience in a similar customer facing or Security orientated role

Skills, knowledge and abilities

Security related qualification or the ability to work towards
Proven experience of working in a busy customer service environment
Proven experience of providing excellent customer service
Proven experience of conducting minor investigations and compiling written reports

Business requirements

Willingness and flexibility to travel and work between University and external sites in a cost effective and timely manner

Desirable Criteria

Qualifications

Valid level 2 Door Supervisor SIA License
Valid Public space CCTV SIA license
First aid certificate

Skills, knowledge and abilities

Ability to handle incidents in a busy and often unpredictable environment.
Ability to deal with conflict and difficult situations in a calm and effective manner
Ability to offer exceptional customer service and engagement with students, staff and visitors across all University estates

Benefits

Generous annual leave entitlement of 38 days inclusive of bank holidays and concessionary days (pro rata)
Local Government Pension Scheme
Suite of holistic wellbeing benefits and support including family-friendly policies, generous sick pay provision and comprehensive Employee Assistance Programme
Access to a variety of staff discounts at high street retailers
Discounted onsite gym
Cycle to Work scheme
A flexible working environment
A commitment to personal and professional development

Key contact

For further information and informal enquiries regarding the role, please contact Amer Shams, Head of Security via [email protected]

For enquiries regarding your application and for sponsorship eligibility, please contact the recruitment team via [email protected].

Important information

Visa Sponsorship Eligibility

The University is unable to sponsor the employment of international workers under the Skilled Worker route for this role; however, applications are welcome from candidates who are able to demonstrate an alternative right to work in the UK.

DBS check

This post is exempt from the Rehabilitation of Offenders Act (ROA) 1974 and is therefore subject to an enhanced Disclosure and Barring Service (DBS) check.

Any information you provide will be treated in confidence and only used when considering your suitability for the post.

To enable us to process your DBS check please ensure you are able to supply the documentation listed on the DBS website at interview stage.

Equity, diversity and inclusion

The University of Derby is committed to promoting equity, diversity and inclusion, regardless of age, disability, trans status, marriage and civil partnership, pregnancy and maternity, race, religion or belief (or none), sex and sexual orientation.

We are Disability Confident Employers, demonstrating our commitment to disability inclusion, and invite applicants to highlight adjustments they may require to ensure equitable participation in our recruitment processes.

Further, we are committed to ensuring an environment which is trans and non-binary-inclusive for all our staff, students, partners, and visitors, and continuously review our policies, guidance and training.

When applying to join the University, you can choose your preferred title, including the gender-neutral title 'Mx'. We also ask our candidates if they would like to share their preferred pronouns. This is voluntary but demonstrates our commitment to inclusivity for trans and non-binary candidates. Once employed, you can add pronouns and preferred names onto our system.

The University of Derby undertakes anonymised shortlisting during the staff recruitment process. This means that, when shortlisting, panel members will not be able to see an applicant’s name and will see an applicant number instead. This demonstrates the practical steps we are taking to remove barriers to recruitment by minimising the possible impact of our unconscious bias.

However you identify, we actively celebrate the knowledge, experience and talents each person brings. Our students come from a wide range of backgrounds; therefore we are particularly interested to hear from applicants who will help our leaders and teams be more reflective of our student population.

Read more about equity, diversity and inclusion at the University of Derby.

Environmental Sustainability

At the University of Derby, we are passionate about embedding sustainability into everything that we do. We aim to bring environmental sustainability into all aspects of the University, including teaching, research and operational activities. In line with the University's strategic framework, we expect all our staff to embed sustainability into their working practices and support the University's objective to reach net zero carbon by 2050.

Be part of something extraordinary, apply now.

How to apply

You can apply by submitting an online application. Once you have signed in or registered with us you will be able to begin your application. If you are creating an account for the first time, please ensure you provide an email address that you access regularly as this will be our main means of contacting you regarding your application.

The University reserves the right to close this vacancy early if we receive a high volume of applications. We encourage you to submit your application as soon as possible to avoid disappointment.

If you require any assistance, including the provision of any documentation in an alternative format, please contact the Recruitment team at [email protected].

Please note all applications must be submitted online by Midnight GMT on the closing date of the vacancy.

Apply Now

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Job details

Essential Criteria

Qualifications

Experience

Skills, knowledge and abilities

Business requirements

Desirable Criteria

Qualifications

Skills, knowledge and abilities

Visa Sponsorship Eligibility

DBS check

Equity, diversity and inclusion

Environmental Sustainability

How to apply