Job Description:
Job description
Are you ready to be a part of one of the north-east's most exciting Football Hubs!
We're on the lookout for a positive, passionate, and people-focused Duty Manager to become part of the team at our state-of-the-art Football Hub at Leisure United Ford!
If you're the kind of person who walks in smiling, brings the energy, lifts up your team, and thrives on making a difference – this is your moment. Whether it’s match day madness or Monday morning motivation, you’ll lead by example and inspire everyone around you.
Why join us?
At Leisure United, we don’t just run gyms and pitches – we create community. Our hubs are buzzing, welcoming spaces where football, fitness and fun come together. As Duty Manager, you'll be right at the heart of that – With a passion for sport, people, and progress, we create inclusive spaces where everyone can thrive.
What you’ll be doing
- Leading from the front - Supervising daily operations of the center including pitches, gym, bookings and café facilities. Managing a team of staff to ensure delivery of high quality customer service.
- Customer focus – Respond to customer enquiries, feedback, and incidents in a professional and timely manner.
- Teamwork – Working closely with the site General Manager and ensuring you are across all aspects of the business including Key holding duties to open and close the facility.
- High Quality Facilities - Ensuring compliance with Health and Safety regulations and Leisure United’s operational standards.
- Building community – developing strong relationships with local groups, sports clubs and partners.
- Flexibility - The ability to adapt to changing circumstances, priorities, or work demands while maintaining a positive and productive approach. Flexibility involves being open to new ideas, taking on different tasks when needed, and adjusting to shifting team or business needs without compromising performance.
- Good Communication- The ability to clearly and effectively convey information, both verbally and in writing. Good communication includes active listening, giving and receiving feedback respectfully, and ensuring messages are understood by all parties. It supports teamwork, reduces misunderstandings, and enhances overall workplace efficiency.
- Keeping it fun but focused – a hub where work feels good, people support each other, and everyone brings their A-game.
What we're looking for:
- Experience in a supervisory or customer service role, ideally within a leisure, sporting or hospitality background.
- Strong leadership and problem solving ability.
- Excellent communication skills with peers and customers
- A passion and interest in leisure and community engagement.
- Flexibility towards working patterns to include evenings, weekend and bank holidays.
Bonus points if you have:
- Qualifications in coaching, or leisure management
- Social media management / experience
What you’ll get in return:
- A competitive salary + performance-based bonus plus a generous holiday allowance
- Access to staff benefits platform with health benefits and store discounts
- A chance to part of the management team in one of Leisure United’s premium Hubs
- A fun, supportive team environment where positivity and purpose go hand in hand
- Career progression across a growing national network
If you're ready to lead, inspire, and make LU Ford the go-to place for football, fitness, and feel-good vibes – apply now and let’s kick off something great.
Job Type: Permanent
Benefits:
- Employee discount
- Free parking
- Gym membership
- Health & wellbeing programme
Work Location: In person
Job Types: Full-time, Permanent
Pay: £27,152.61 per year
Benefits:
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Gym membership
- On-site parking
Work Location: In person
