Program leader Work, Jobs in Ripley, Dby (with Salaries)

Global Senior Manager, Customer Happiness (1 year contract)
DECIEM —Nottingham
- Hybrid work
- Analysis skills
- Continuous improvement
- Annual leave
- Employee assistance programme
On Train Service Delivery Manager
East Midlands Railway —Nottingham
- £46,062.63 a year
- Customer service
- Recruiting
- Leadership
- Flexible schedule
9d
Manufacturing Cell Leader (Team Lead)
SC Johnson Professional —Denby
- Full-time
- Team management
- Quality control
- Manufacturing
- Free parking
- Annual leave
Quick apply
3d
PA Support Team Leader
Greene King Corporate - BRA_001 —Burton-On-Trent
- Full-time
- Hybrid work
- Research
- Microsoft Office
- Continuous improvement
- Employee assistance programme
- Employee discount
Quick apply
Business Development Manager
ghd hair —Derby
- Full-time
- Microsoft Powerpoint
- CRM software
- Microsoft Outlook
- Employee discount
Quick apply
Remedial Team Manager
Rehlko —Heanor
- Up to £55,000 a year
- Full-time
- Team management
- Organisational skills
- Leadership
- Employee assistance programme
Senior Project Manager
Rehlko —Heanor
- Full-time
- CRM software
- Travel
- Organisational skills
- Employee assistance programme
Project Manager
Rehlko —Heanor
- Full-time
- CRM software
- Travel
- Organisational skills
- Employee assistance programme
Customer Development Manager - Food
Caldic —Chesterfield
- CRM software
- Business development
- Analysis skills
- Free parking
- Work from home
Key Account Manager
Sentinel Fleet Managment —South Normanton
- Monday to Friday
- Data analysis skills
- Analysis skills
- Training & development
Senior Venue Find Consultant
BCD Travel —Derby
- Full-time
- Hybrid work
- Customer service
- Travel
- Data entry
- Sick pay
Business Development Manager (Ultra-Pure/Deionized Water)
Xylem —Nottingham
- Full-time
- Remote
- CRM software
- Up to 50% travel
- Customer service
10d
ICQA Operations Manager, UK Customer Fullfillment
Amazon UK Services Ltd. —Nottingham
- Full-time
- English
- Bachelor's degree
- Team management
Customer Experience Consultant (Supply Chain Planning)
Maersk —Derby
- Full-time
- Microsoft Word
- Analysis skills
- Continuous improvement
- Annual leave
- Employee assistance programme
Road Logistics Sales Account Manager
Kuehne+Nagel —Kegworth
- Customer service
- Employee assistance programme
Strategic Buyer - Projects
Rehlko —Heanor
- Full-time
- Analysis skills
- Continuous improvement
- Organisational skills
- Employee assistance programme
Assistant Grain Hygiene Manager
Viterra —Eastwood
- Full-time
- Computer literacy
- Continuous improvement
- Organisational skills
- Employee assistance programme
9d
Conference and Events Supervisor
Hilton —Burton-On-Trent
- £13.93 an hour
- Full-time
- Employee stock purchase plan
- Annual leave
Parts Sales Advisor
Rehlko —Heanor
- Full-time
- CRM software
- Customer service
- Organisational skills
- Employee assistance programme
4d
Assistant Manager - Fothergills, Nottingham
Ever So Sensible —Nottingham
- £27,000 - £30,000 a year
- Full-time
- Hospitality
- Sales
- Computer literacy
- Free parking
- Health & wellbeing programme
Quick apply
3d

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Global Senior Manager, Customer Happiness (1 year contract)

DECIEM -
Nottingham

Apply Now

Job details

Fixed term contract

Benefits

Annual leave
Employee assistance programme
Employee discount
Paid volunteer time

Qualifications

Change management
Analysis skills
Quality assurance
Continuous improvement
Continuous improvement cycles oversight
Change leadership
Professional development mentoring

Full job description

WHAT ON EARTH IS DECIEM?

We are a collective of disrupters and doers, of creatives and scientists, with a mission to reimagine the world of beauty.

Since inception, our vertically integrated structure, including our own laboratories, manufacturing, retail stores, and brand infrastructure, have enabled us to rapidly identify opportunities and deliver quality. Home to The Ordinary, NIOD, AVESTAN, and other emerging brands, our goal is to create with purpose. We were founded on the principle of doing everything that others don’t. Because normal gets you nowhere.

We are DECIEM, The Abnormal Beauty Company.

We are growing rapidly and we’re looking for someone who shares this vision and wants to grow with us!

WHAT WE’RE LOOKING FOR

We are looking for a Global Senior Manager, Customer Happiness to join us on a 12-13 month contract who will lead our global Customer Happiness Operations team, driving operational excellence, coaching high-performing leaders, and continuously improving the customer experience across every touchpoint. This is a unique opportunity for a strategic, people-first leader who thrives in fast-paced environments, loves solving complex operational challenges, and is passionate about delivering exceptional experiences for both customers and teams.

This is a hybrid role (3 days in office) based in our Nottingham office.

WHAT YOU’D BE DOING IN THIS ROLE

Lead a global Customer Happiness team across North America, EMEA, and APAC to deliver exceptional customer experiences
Own the operational performance of the Customer Happiness function, monitoring key metrics such as CSAT, response times, resolution times, backlog, forecasting, scheduling, and service quality
Partner with regional leaders to optimize workforce planning, resource allocation, and operational efficiency while ensuring teams are set up for success during peak business periods
Drive continuous improvement by identifying operational gaps, implementing scalable processes, and leading change management initiatives that enhance both the customer and employee experience
Champion quality by overseeing the global Quality Assurance program, establishing standards, and coaching leaders to continuously elevate service excellence
Collaborate cross-functionally with teams including Brand, Digital, Technology, IT, Supply Chain, Retail, Regulatory, Legal, and Learning & Development to improve the end-to-end customer journey
Analyze customer insights, operational reporting, and performance trends to make data-driven decisions that improve service delivery and business outcomes
Lead, mentor, and develop leaders through regular coaching, performance management, and succession planning to build a high-performing and engaged global team
Support the rollout of new tools, technologies, policies, and operational initiatives while ensuring successful adoption across multiple global regions
Foster a collaborative, customer-first culture that balances operational efficiency with delivering thoughtful, human-centered customer experiences

SKILLS AND QUALIFICATIONS NEEDED TO GET THE JOB DONE

6+ years of management experience leading customer support, customer experience, or contact centre operations, including managing leaders and developing high-performing teams
Strong operational mindset with experience owning service KPIs, forecasting, quality assurance, and continuous process improvement
Proven ability to lead through change, influence cross-functional stakeholders, and successfully implement new processes or operational initiatives
Exceptional leadership, coaching, and relationship-building skills with the ability to inspire globally distributed teams in a fast-paced environment
Strong analytical and problem-solving abilities, with experience leveraging customer insights and operational data to drive strategic decision-making

WHAT YOU’LL BE GAINING BY JOINING OUR TEAM

There’s a lot of good stuff that comes along with being a DECIEM team member. Here’s a few of our favourite perks and benefits, in no particular order…

Generous Vacation & Personal Days, plus additional time off for volunteering in your community, voting, peaceful protesting, celebrating your birthday, and more.
Work from anywhere 4 weeks per year.
A hybrid work model (for applicable roles).
Summer Friday’s - get off at 1pm all summer long! (for applicable roles).
Unlimited access to an Employee Assistance Program that includes mental health care, mindfulness programs, and more.
LinkedIn Learning membership to help you keep growing and learning.
A generous discount on DECIEM products for you, your family, and your friends.

BUILDING GROWTH TO POWER GOOD

We are a People first company that lives by our core values to…

✨ Defy Convention.
✨ Make it real.
✨ Play in the grey.
✨ Build Bridges.
✨ Be the rabbit.

These values continue to guide us in all that we do. Along the way, we’ve been honoured to win some pretty incredible awards, including a CEW Achiever Award, Best Skincare Brand at Sunday Times Style Beauty Awards, and Most Popular Sustainable Brand by The Cosmetify Index Global. We’re still blushing!

SUSTAINABILITY AND SOCIAL IMPACT

DECIEM’s objective is to build growth and do good things while prioritizing people, animals, and the Earth.

Our Sustainability strategy is focused on fighting climate change, improved waste management, responsible packaging, responsible sourcing and product lifecycle, and water conservation.

In 2020, DECIEM established the Good Fund to support both large and grassroots charities in response to global events.

CREATING A HUMAN WORLD OF BEAUTY

DECIEM is committed to diversity, equity, and inclusion (DEI) by creating meaningful, measurable change in the lives of our team members and in the communities where we operate. Achieving equality is critical to DECIEM and our future. You can learn more about our DEI commitment in our open letter, "Belonging is the Destination, Change is the Journey".

DECIEM is an equal opportunity employer. We prohibit discrimination based on age, colour, disability, national origin, race, religion, sex, gender, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws. We are also committed to creating and maintaining an inclusive and accessible workplace. If you are contacted to be part of our recruitment process and require accommodation, please let us know.

WANT TO JOIN US?

Thank you for reading the whole thing! If you liked what you heard, kindly send us your resume. We really appreciate your effort in applying for this position. However, only those who have been shortlisted for interviews will be contacted. <3

#SP
#LI-EK1

Apply Now

Refine Your Search

program leader jobs in ripley, dby

Global Senior Manager, Customer Happiness (1 year contract)

On Train Service Delivery Manager

Manufacturing Cell Leader (Team Lead)

PA Support Team Leader

Business Development Manager

Remedial Team Manager

Senior Project Manager

Project Manager

Customer Development Manager - Food

Key Account Manager

Senior Venue Find Consultant

Business Development Manager (Ultra-Pure/Deionized Water)

ICQA Operations Manager, UK Customer Fullfillment

Customer Experience Consultant (Supply Chain Planning)

Road Logistics Sales Account Manager

Strategic Buyer - Projects

Assistant Grain Hygiene Manager

Conference and Events Supervisor

Parts Sales Advisor

Assistant Manager - Fothergills, Nottingham

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