Line support engineer Work, Jobs in Ripon, Nyk (with Salaries)

1st/2nd Line IT Support - £27,000-£34,000
Humnize —Wetherby
- £27,000 - £34,000 a year
- Rotating shift
- Azure
- Computer networking
- Communication skills
- Free parking
Graduate OHL Design Engineer
Energyline Ltd —Harrogate
- £32,000 a year
- Full-time
- Microsoft Word
- Schematics
- Computer literacy
- Free parking
- Annual leave
Quick apply
Data Engineer Apprentice
QA Apprenticeships —York
- £18,000 - £20,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Bachelor's degree
- Annual leave
IT Infrastructure Engineer
Pavers —York
- Full-time
- Communication skills
- Free parking
- Employee discount
Quick apply
3d
Desktop Support Engineer - Executive Support
Jet2.com and Jet2holidays —Leeds
- Full-time
- Hybrid work
- Travel
- Computer networking
- Time management
- Employee discount
Third Line Support Engineer
Talk Straight —Ilkley
- £35,000 a year
- Full-time
- Hybrid work
- Computer Science
- Bachelor's degree
- Mentoring
- Employee assistance programme
- Referral programme
Quick apply
11d
IT Field Engineer
TIEVA —Leeds
- £29,000 a year
- Full-time
- Azure
- Microsoft Office
- Travel
- Employee assistance programme
- Life insurance
Quick apply
IT Service Desk/Site Engineer
JN Bentley —Skipton
- Full-time
- Customer service
- Travel
- In-person
Quick apply
Installation Field Engineer - Remote
ORBITAL NET LIMITED —Leeds
- £26,000 - £28,000 a year
- Overtime
- Remote
- Maintenance
- Communication skills
Quick apply
Field Service Engineer
NoteMachine UK Ltd —Leeds
- From £39,353 a year
- Weekend availability
- Customer service
- Maintenance
- Programmable logic controllers
- Health & wellbeing programme
- Life insurance
Quick apply
10d
Onsite Engineer
OCU Group —Leeds
- Full-time
- Continuous improvement
- In-person
- Communication skills
Quick apply
Systems Engineer
OneAdvanced —York
- Weekend availability
- Azure
- Communication skills
- Employee assistance programme
- Bereavement leave
IT Infrastructure Engineer
Jet2.com and Jet2holidays —Leeds
- Full-time
- Hybrid work
- AWS
- Mentoring
HR Coordinator
Zuno Tech Group —Leeds
- Microsoft Outlook
- Customer service
- Databases
- Annual leave
9d
Senior Systems Engineer
OneAdvanced —York
- Day shift
- Mentoring
- Training & development
- AI
- Employee assistance programme
- Bereavement leave
Business Development Manager - Public Sector/Defence - North of England
Wifinity —Leeds
- Remote
- Customer service
- Business development
- Leadership
- Annual leave
Quick apply
Onboarding and Support Engineer
Supercycle —York
- £24,000 - £38,000 a year
- Full-time
Quick apply
Engineer - Manufacturing
Slingsby Advanced Composites Ltd —Kirkbymoorside
- £45,000 - £50,000 a year
- Engineering
- Assembly
- Continuous improvement
- Employee assistance programme
3d
Service Desk Engineer - 3rd Line
TIEVA —Leeds
- £32,000 - £35,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Mentoring
- Annual leave
- Employee assistance programme
Quick apply
Facilities Manager
Low Carbon Contracts Company —Leeds
- £55,000 a year
- Hybrid work
- Communication skills
- Annual leave
- Work from home
Quick apply

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1st/2nd Line IT Support - £27,000-£34,000

Humnize
Wetherby

Apply Now

Job details

Permanent
£27,000 - £34,000 a year

Benefits

Free parking
Free flu jabs
Company pension
Private medical insurance

Qualifications

Microsoft Windows Server
Technical troubleshooting
Customer service call handling
ITIL Certification
Driving Licence
Azure
Inbound customer enquiry call handling
Kubernetes
Ticket management
ITIL
Ticket management systems
Technical support incident logging
Computer networking
Customer support
VMWare
Fault diagnosis and repair
Communication skills
Microsoft Azure
PowerShell scripting
Help desk

Full job description

We’re working with an established and progressive IT managed services provider based in Wetherby that’s been certified as a Great Place to Work.

They’re not your average MSP. Their clients include government departments, police forces, and organisations handling highly classified data — which means the tech is serious, the standards are high, and the work genuinely matters. They’re vendor-agnostic too, so you’ll get your hands on a broad range of enterprise technology including VMware, Cisco, Checkpoint, Fortinet, Dell, Linux, Windows Server, MS Azure/O365, and even Kubernetes.

Their Wetherby office is something special — it was a finalist in the Inspired Spaces North awards — and was officially voted a Great Place to Work.

We’re helping them find a Service Support Engineer to join their Service Support Team — the engine room of the wider technical operation. This team combines what were traditionally separate 1st and 2nd line functions, so the work is varied and the learning curve is rewarding.

If you’re a strong 1st liner ready to step up, or an established 2nd liner looking for somewhere you’ll genuinely enjoy working, this is one to look at seriously.

What you’ll be doing

The role is the first point of contact for clients, but it goes well beyond answering calls and logging tickets. You’ll be diagnosing and resolving faults, coordinating patching and upgrades across client environments, managing tickets through to resolution within SLAs, and keeping clients informed throughout.

You’ll also visit client sites and data centres for installation work, fault diagnosis, and consultancy — so no two weeks look the same. On top of the day-to-day, you’ll contribute to the team’s knowledge base, coach colleagues, and get involved in service upgrades and smaller project work. There’s also the potential to join the out-of-hours on-call rota down the line.

The team works a rotating shift pattern: typically two weeks of earlies (08:00–16:30) followed by one week of lates (09:30–18:00), Monday to Friday, with an hour for lunch. There’s also flexibility for the occasional work-from-home day when needed.

What they’re looking for

At least 12 months in a technical helpdesk, service desk, or IT support role (or equivalent experience supporting Azure/O365, networking, Windows/Linux Server, or VMware environments)
Experience diagnosing technical problems at 1st/2nd line level
A foundation-level industry certification such as Microsoft Fundamentals, CompTIA, ITIL Foundation, or Fortinet Fundamentals
Experience using helpdesk or ticketing software
Strong communication skills — you can explain technical issues clearly to non-technical people
A genuine commitment to first-class customer service
A full, clean driving licence and access to your own vehicle (site visits are part of the role)

It would also be great if you had:

An associate or administrator-level certification from Microsoft, Cisco, Fortinet, RedHat, Checkpoint, or in Kubernetes
Knowledge of the ITIL framework
Experience with PowerShell, Ansible, or patch management
Familiarity with Kubernetes and containerised solutions
An understanding of networking fundamentals or cybersecurity basics

Benefits

25 days holiday rising to 29 (+ bank holidays) + an additional day off for your birthday
Fully funded BUPA Medical and Dental cover after probation + 3x Death in Service
Company Pension — 3% employer, 5% employee (you can contribute more)
£100 gross per month cost of living allowance
Circa £50 net per month fuel contribution for travelling to work
2 weeks full pay Paternity Leave
12 weeks full pay Maternity Leave + statutory for the remainder
Up to 1 month paid long-term absence + 10 days paid for infrequent unconnected absence
Free parking with EV charging points
Free flu jabs

Interview process

Our screening process is designed to save everyone time. If you meet the requirements above, we’ll invite you for a video interview with us to discuss your experience and learn more about you. We’ll then shortlist and submit your details to our client.

The next stage is a face-to-face interview at their Wetherby office with the hiring manager and team leader. Following that, a decision will be made.

Please note: You’ll need to be prepared to undergo security vetting and complete police questionnaires as a condition of employment.

Equal Opportunity: Humnize represents clients that are equal opportunity employers and do not discriminate based on race, nationality, gender, religion, age, sexual orientation, marital status, disability, or any other protected category. We and our clients celebrate diversity and are committed to creating inclusive environments for all employees.

Please note: in line with the UK employment law, candidates must be eligible to live and work in the UK, and upon offer, proof of eligibility will be required.

Apply Now

Refine Your Search

line support engineer jobs in ripon, nyk

1st/2nd Line IT Support - £27,000-£34,000

Graduate OHL Design Engineer

Data Engineer Apprentice

IT Infrastructure Engineer

Desktop Support Engineer - Executive Support

Third Line Support Engineer

IT Field Engineer

IT Service Desk/Site Engineer

Installation Field Engineer - Remote

Field Service Engineer

Onsite Engineer

Systems Engineer

IT Infrastructure Engineer

HR Coordinator

Senior Systems Engineer

Business Development Manager - Public Sector/Defence - North of England

Onboarding and Support Engineer

Engineer - Manufacturing

Service Desk Engineer - 3rd Line

Facilities Manager

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We’re working with an established and progressive IT managed services provider based in Wetherby that’s been certified as a Great Place to Work.

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