Customer experience analyst Work, Jobs in Risby, Sfk (with Salaries)

Customer Experience Analyst
GTC Infrastructure —Bury St. Edmunds
- Hybrid work
- Analysis skills
- Presentation skills
- Communication skills
Senior Customer Service Advisor
Barclays —Bury St. Edmunds
- £27,700 a year
- Weekend availability
- Customer service
- Administrative experience
- Banking
- Life insurance
Business Analyst
Havebury Homes —Bury St. Edmunds
- £51,600 a year
- Full-time
- Hybrid work
- Business development
- Analysis skills
- Agile
- Annual leave
Quick apply
1d
Data Analyst
Bleckmann Solutions UK Ltd —Bury St. Edmunds
- £29,288.09 a year
- Microsoft Excel
- Data analysis skills
- Administrative experience
- Annual leave
- Employee assistance programme
Quick apply
4d
Research Analyst - Research and Innovation Ecosystems
Rand Europe —Cambridge
- From £33,000 a year
- Full-time
- Hybrid work
- English
- Project management
- No degree
- Free parking
- Sick pay
Quick apply
4d
Fulfilment Process Analyst
Aveva —Cambridge
- Full-time
- Hybrid work
- Salesforce
- In-person
- Annual leave
Senior Research Analyst - Energy and Environment Policy
Rand Europe —Cambridge
- £41,000 a year
- Full-time
- Hybrid work
- Sales
- Project management
- Travel
- Free parking
- Work from home
Quick apply
Warehouse IT Support Analyst (1 year FTC)
Jellycat —Haverhill
- Windows
- Microsoft Office
- In-person
Product Analyst - Anti-Cheating
Jagex: The RuneScape Company —Cambridge
- Full-time
- Hybrid work
- SQL
- AWS
- Analysis skills
- Annual leave
- Employee assistance programme
Quick apply
AI Quality Analyst
Aykua Health —Cambridge
- £30,000 - £40,000 a year
- Full-time
- Hybrid work
- Laboratory experience
- Analysis skills
- Bachelor's degree
- Employee stock ownership plan
Quick apply
9d
Senior Data & Insights Analyst
Genie Ventures —Cambridge
- £48,670 - £52,727 a year
- Full-time
- Hybrid work
- Data analysis skills
- SQL
- Machine learning
14d
Product Management Performance Analyst
Abcam —Cambridge
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Management
- Annual leave
Product Analyst - Anti-Cheating
Jagex —Cambridge
- Full-time
- SQL
- AWS
- Analysis skills
- Annual leave
- Employee assistance programme
Business Analyst (French Speaking)
IQGeo —Cambridge
- Up to £50,000 a year
- Full-time
- Hybrid work
- English
- Organisational skills
- APIs
- Annual leave
Quick apply
Inside Sales Account Manager
MegaGroup Tradeholding B.V. —Bury St. Edmunds
- £35,000 - £37,000 a year
- Full-time
- Sales
- Microsoft Office
- Communication skills
Quick apply
Lead Game Analyst - Old School RuneScape
Jagex: The RuneScape Company —Cambridge
- Full-time
- Hybrid work
- SQL
- AWS
- Analysis skills
- Annual leave
- Employee assistance programme
Quick apply
Legal Operations Engineer - 5 month FTC
Redgate —Cambridge
- £80,000 - £90,000 a year
- Hybrid work
- Heavy lifting
- Project management
- Contracts
- Annual leave
14d
IT Service Desk Analyst
Hexcel Corporation —Duxford
- Full-time
- Customer service
- Windows
- Analysis skills
Sensory Analyst
International Flavors & Fragrances —Haverhill
- Full-time
- Laboratory experience
- Bachelor's degree
- In-person
8d
Internal Controls Analyst
Aveva —Cambridge
- Hybrid work
- Microsoft Excel
- Oracle
- Driving
- Annual leave

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Customer Experience Analyst

GTC Infrastructure -
Bury St. Edmunds

Apply Now

Job details

Permanent

Benefits

Company pension

Qualifications

Power BI
Six Sigma
Analysis skills
Canva
Presentation skills
Data visualisation
Communication skills

Full job description

Job Description #body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-Job Location: Woolpit

Additional Location Information:
Salary: Competitive
Contract type: Permanent
Posting End Date: 27/07/2026

At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and innovation over 30 years.

We provide a supportive environment that is committed to enabling our people to be the best – ensuring they feel proud to be themselves and part of BUUK Infrastructure.

We are looking for Customer Experience Analyst who would like to help us reach our mission to “earn customer loyalty and drive business growth by providing consistently excellent service”.

Purpose of this role

The Customer Experience Analyst will partner with business units across BUUK to translate customer insight into actionable improvements. Using customer listening data, analytical techniques, and journey‑mapping methodologies, the role will identify opportunities to enhance customer journeys and support the wider organisation in embedding customer‑centric decision making.

Your key responsibilities are

Undertake business partnering with key stakeholders and journey owners across BUUK to help the wider business understand the voice of the customer, end‑to‑end journeys and opportunities for improvement.

Analyse customer feedback, behavioural data and journey performance metrics to identify trends, pain points and improvement opportunities.

Visualise and report on both qualitative and quantitative customer insight findings.

Conduct deep dives, process reviews and define current and future‑state journeys using established customer experience methodologies.

Lead and coordinate customer journey mapping activities across the Group.

Facilitate workshops and collaborative mapping sessions to identify experience gaps and co‑design improvements.

Ensure that customer‑centric changes are evidence‑based, practically deliverable and positively impact customer outcomes.

Measure and clearly articulate the benefits and results of implemented improvements.

Build and maintain positive relationships with internal and external stakeholders to support the adoption of customer‑led improvements.

Deliver primary and secondary research including surveys, interviews, focus groups and benchmarking activities.

Attend external forums and industry events to ensure BUUK remains informed of emerging CX trends, tools and technologies.

Qualifications

Post-16 Qualification within an analytical field or subject.

Experience/Knowledge

Experience analysing customer feedback, performance data or research data.

Knowledge of Customer Experience frameworks (e.g. journey mapping, Voice of the Customer methodologies).Understanding of qualitative and quantitative research techniques.

Experience presenting insights to senior managers and directors.

Ability to work effectively across multiple business areas and stakeholder groups.

Abilities/Skills

Excellent analytical skills with the ability to interpret large and complex datasets.

Outstanding attention to detail and accuracy.

Strong communication skills with the ability to convey insight clearly and persuasively.

Facilitation skills for workshops and mapping sessions.

Ability to translate insight into actionable recommendations.

Curious, proactive and comfortable challenging existing approaches.

Able to manage multiple priorities in a fast‑paced environment.

Desirable

Degree or equivalent in analytics, data science, business, psychology or a related discipline.

Professional qualification in Customer Experience (e.g. CCXP) or process improvement (e.g. Lean/Six Sigma).

Experience designing and delivering customer research programmes.

Track record of delivering improvements based on customer insight.

Experience in utilities or other regulated industries.

Experience using journey management, VoC or customer research platforms.

Experience using journey mapping tools (e.g. Canva).

Experience using BI or data visualisation tools (e.g. Power BI)

What can you expect from us

Cost of living annual pay review.

Company pension contributions up to 10% if employees contribute 5%.

33 days holiday including bank holidays with the ability to purchase an additional 2 weeks.

Enhanced maternity, paternity and adoption pay.

To say thank you, each time you successfully refer someone you will receive a referral payment of £1000 (net of tax).

Hybrid working for eligible roles.

Development opportunities to reach your career aspirations.

BUUK has an award-winning culture. We care about your wellbeing and safety as we all deserve the right to go home safe, every day. We are proud to be an equal opportunity employer, we respect each other and advocate for equity, diversity and inclusion in all we do.

Research shows that women and people from different underrepresented backgrounds often only apply for a job if they meet 100% of the listed qualifications. If you would like to be a part of our team and you meet many, but not all our requirements for this role, please apply. You can also ask us about flexible working options.

Please note we reserve the right to close the role early. Therefore, if you're interested in this role, we encourage you to apply as soon as possible.

#BUUK

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What's the best thing about BUUK?

We asked our people.

From the supportive culture and opportunities to grow, to the great friends and chocolate brownies, our people tell us what they love most about working at BUUK.

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We all matter.

Find out about our supportive culture.

Hear how our shared sense of mutual respect and belonging underpins out culture and supports us all.

Apply Now

Refine Your Search

customer experience analyst jobs in risby, sfk

Customer Experience Analyst

Senior Customer Service Advisor

Business Analyst

Data Analyst

Research Analyst - Research and Innovation Ecosystems

Fulfilment Process Analyst

Senior Research Analyst - Energy and Environment Policy

Warehouse IT Support Analyst (1 year FTC)

Product Analyst - Anti-Cheating

AI Quality Analyst

Senior Data & Insights Analyst

Product Management Performance Analyst

Product Analyst - Anti-Cheating

Business Analyst (French Speaking)

Inside Sales Account Manager

Lead Game Analyst - Old School RuneScape

Legal Operations Engineer - 5 month FTC

IT Service Desk Analyst

Sensory Analyst

Internal Controls Analyst

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