Concierge Officer
Contract: Permanent
Hours: 34.5 hours per week
Night Shift Pattern: Friday, Saturday & Sunday - 18:00 to 06:00
Pay Rate: £13.21 per hour
Who we are
Seraph Property Management are specialists in residential, commercial, and block management. We are currently recruiting a Concierge Officer to join our team at a large development in Cardiff Bay.
Overlooking the waterfront of Roath Basin and within easy walking distance of the Wales Millennium Centre, this is one of the Bay’s most impressive and largest developments, comprising 7 blocks and 457 apartments.
What We Are Looking For?
We are seeking an experienced, dedicated, and personable Concierge Officer to join a residential development. The ideal candidate will have strong customer service skills, excellent attention to detail, and the ability to manage day-to-day building operations effectively. You should be proactive, approachable, and able to handle resident queries efficiently while maintaining a welcoming and professional environment.
Main Responsibilities:
As a Concierge Officer, you will be responsible for maintaining the building to a high standard and ensuring its smooth daily operations. Acting as the first point of contact for residents and leaseholders, you will provide assistance with inquiries, monitor security, and uphold the overall management of the development. Additionally, you will serve as the company’s on-site representative, ensuring the building’s needs are met and delivering a seamless experience for all residents.
- Building Management: Independently oversee the building, including regular inspections, maintenance, and ensuring compliance with health and safety standards.
- Visitor & Parking Oversight: Monitor visitor processes and on-site parking, addressing any issues as they arise.
- Maintenance Coordination: Manage routine servicing, minor repairs, cleaning tasks, and oversee contractor performance when necessary.
- Administrative Support & Emergency Response: Assist with administrative tasks and serve as the point of contact for any after-hours emergencies.
Comprehensive training for all duties will be provided to ensure your success in the role.
What’s on offer?
- Additional training bonus for Continuous Professional Development (CPD)
- Private health care
- Cycle to Work Scheme
- Training Bonus
- Duvet Day
- Company Pension
- And many more.
To apply for this vacancy, please submit your CV.
We are an Investors in People accredited organisation and we support individuals who want to progress in their career.
Equal Opportunities: Seraph Property Management is an Equal Opportunities Employer and we welcome applications from all sections of the community.
Job Types: Part-time, Permanent
Pay: £13.21 per hour
Benefits:
- Additional leave
- Bereavement leave
- Company events
- Cycle to work scheme
- Employee discount
- Referral programme
- Store discount
Application question(s):
- Do you have Concierge experience?
Work Location: In person
